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Marble Arch Hotel

Ross House 51, Kendal Street | Hyde Park, London W2 2BP , England
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Ranked #851 of 1,067 hotels in London
3.0 of 5 stars 9 Reviews
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9 reviews from our community

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Traveller rating
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Date Rating
David R
Sydney, Australia
Reviewer
4 reviews
2 helpful votes
1 of 5 stars Reviewed 4 January 2012
1
person found this review helpful

This hotel is disgusting.The Staff are mostly rude,the rooms are dirty and outdated.Without doubt this is the worst hotel my wife and I have ever stayed in.Don't ruin your holiday here,if this is Flight centre's idea of a recommended hotel I will book directly myself in future.Bathroom pathetic,resident cockroach's,give this place a big miss. More

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natalie V
Sydney, Australia
2 reviews
1 of 5 stars Reviewed 19 October 2011

This hotel was not what we expected. We had booked and paid for a triple room, instead we got a standard room with two single beds! and there was still something in the toilet when we arrived! The rooms are out dated and the whole place looks like a prison cell! The staff are beyond rude! If you think there... More

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scoubidou71
Genève
Contributor
13 reviews
3 helpful votes
3 of 5 stars Reviewed 17 September 2011

I spent 2 nights there for an event happening at the hotel. People at the desk were very friendly and cosmopolite. However, to get to the reception, you had to climb a long stair as there was an escalator out of service for the entire stay and no one seems to repair it... . I had a very good executive... More

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Westcst
Vancouver, Canada
Reviewer
3 reviews
1 helpful vote
5 of 5 stars Reviewed 15 September 2011

My husband and I stayed at this hotel for our anniversary for 3 nights. The staff were very polite and helpful. As we arrived a bit earlier than the scheduled check in, they were helpful and put our luggage aside for us. when we finally did get into our room, there was a lovely box of chocolates for us with... More

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tij2
Borås, Sverige
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed 18 February 2011
1
person found this review helpful

Have been here many times! Excellent location, near shopping and buses and underground. The rooms are small but clean, with fresh bed linen and have own fridge! The managers are very helpful and the breakfast is okey.Very good value for money.I definitely recommend this hotel to anyone looking for a budget room. More

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heatherh2008
Tyrone
Reviewer
4 reviews
7 helpful votes
4 of 5 stars Reviewed 29 March 2010
1
person found this review helpful

I stayed here for 2nights 3 days.. I had breakfast on both mornings and liked it alot. This hotel is very busy but this did not bother me as really all we wanted the hotel for was to leave our shopping bags in after a good days shopping on oxofrd st which is literally a 30sec walk away. The men... More

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WashingtonDcDoggie
washington dc
2 reviews
2 of 5 stars Reviewed 6 November 2009

Terrible! I remember staying there in 06 and loved it, apparently you have to pay triple the price to stay in an average art deco room like I did before. I thought I booked it this time! I asked for double beds (2) and got one, then when I asked for a cot/rollaway, at checkin (as we had no where... More

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paulcc_9
ireland
Reviewer
3 reviews
1 of 5 stars Reviewed 2 September 2009

We arrived at what I can only describe as a glorified hostel!! Breakfast was supposed to be included but you had to pick it up the previous evening. This included a muffin (cake) a box of orange juice (out of date) and a box of cereal - but we were informed that there was no milk, no utensils. Utterly horrible.... More

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dd_m29
Mumbai
Contributor
12 reviews
9 helpful votes
4 of 5 stars Reviewed 11 June 2009

My first trip to london was not to meet the Queen (unfortunate) :) the reception was nice and i must say the cosmopoitan nature of the staff at the counter made me feel much at ease. the room was small neat and compact. i was later told that hotel rooms are generally small in london. but it was nice and... More

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