The hotel is in an area of other small hotels. Staff was very friendly and helpful. Location is ok, close to the Victoria Tube station 5 minute walk. We had a room in the main building and it was a little small but just what we needed since we only used the room to sleep after a long day out... More

We lucked out on this gem. We reserved a room but when we go there they said they were giving us an up-grand and they gave us a townhouse with 3 floors. We didn't need all that but they insisted. So- yahooooo Really clean and the staff was awesome. Free wifi a bonus. It was walking distance to Victoria Station... More

We are retired and semi-retired professionals from the United States of America. We have been Best Western fans for decades within America. But recently we started to travel European countries and trying out the Best Western hotels there too. The first one we tried was the best Western Victoria Palace Hotel situated at the center of London. We stayed there... More

We booked this hotel for a double room at a rate of euro 291.36 equal to British Pound 239.00 per night , breakfast not included. Expecting at least 4 star hotel , we found an establishment that I would rate as 2 stars. We were introduced to a small room that I would not stay in for whatever cost... After... More

Great location! Close to the bus station, 10 minutes nice walking to the Victoria station (railway and tube) and 1 minute to Barclays cycle hire docking station. Personell are very kind and full of advices :-) I did not need use restaurant because there is a big choice of small caffeteria and small restaurants around the hotel. Next time in... More

With my Mother suffering from Bronchitis and wanting to move from where we were staying, the manner and helpfulness of the staff at reception was so great. They were so helpful with all my requests without any sign of me being a nuisance and I would recommend this hotel very highly. Apart from its location so close to Victoria Station... More

The hotel was fine, beds comfortable, breakfast just OK. I didn't care for the area much. More

The hotel is somewhat conveniently located near Westminster, about a mile from Parliament. It's about a 10 minute walk from Victoria train station, offering reasonable access to the Underground and access to Heathrow airport. I stayed in the Annex, which was fine, but on the top floor with no elevator access. The room was modest, and not luxurious by any... More

I stayed in this hotel for two nights towards the end of March 2012. I arrived at lunchtime in the hope that I could leave my bag, but was pleased to find that the staff were happy for me to check in early. In light of my early check in my pre booked room in the annex wasn't ready so... More