the team where very helpful, upgraded my room with no fuss or hassle! i actually feel guilty in the level of service provided and how wonderful the room is to what i paid. definitely checking in again and i recommend to all readers.

I'm a young female traveling alone. When I arrived to check in at night time no one helped me with my luggage. The staff that was on wasn't very helpful. I stayed on the first floor and had a hard time pushing my luggage. The lift was tiny and it took me a while to get my luggage to my... More

We booked an apartment for two persons, but when we got here, they had upgraded us to a beautiful, larger apartment. By check in we met a very friendly receptionist who told us everything we needed to know and answered our questions politely. The room was clean and beautiful decorated. Great location!

stayed in room 430 which was an upgrade free of charge ,well appointed room with the jug and cooking facilities. after france the jug is very welcome but to have a full kitchen it was great. location is great,high volume apartments in central london so get full wear and tear ,look past that and it is a good base for... More

This was a good location close to Bayswater tube station and with some good little eateries nearby. Although the service was brusque at times, the room itself was very nice and comfortable and the breakfasts were pretty good. A solid experience for the price.

Really liked last stay but something has gone badly wrong. Room not cleaned, had to ask for cutlery for the room, staff pleasant but seem directionless. "Upgraded" to a basement room, the outside of which looked like no one had cleaned it for weeks. Real shame after last time. Won't be back Management issues?

This hotel is good located. It is only a few minutes to the tube. Many food shops and a mal was located very close. We ordered an apartment for six people, and it was perfect for us. We had our own kitchen, DVD- player and of course a bath. The apartment wasn't huge, but it was big enough for us.... More

Located only 5 minutes easy walk from both the Bayswater and Queensway tube stations, and the buses on Bayswater Road, the accommodation worked out perfectly for us. We are a family of four and could only get 2 x 1 bedroom apartments when we booked (For Easter weekend 2013) but they do have 2 bedroom apartments. The apartments have been... More

We stayed in studio with 3 people. The room/kitchenette was clean but rather small. Nevertheless, we had all the luxery we needed so nothing negative to say about that. You are able to have breakfast but that is very expensive and the breakfast room is rather noisy. I was not really in favor of the breakfast offer and when the... More