The staff at the Fitzoy were lovely but there was a very small shower/toilet in the basement which was shared between the other rooms so if you're booking is not en suite you will have to share the shower/loo with everyone else. This means that for most of the time you'd like to use it, it's engaged. Also, the curtains... More

Late booking on afternoon of stay, tried to cancel it after reading the reviews, but was told I'd be given the 'best room in the hotel'. Ok, I kept the booking. Arrived in London at 9.30pm, rang the hotel to find walking directions from the NCP carpark - no answer (advertised as 24hr desk service). We walked with our suitcases... More

Considering our room and the hotel generally we paid an extortionate £80 for our stay . We were put in the attic room which involved four flights of stairs up which I carried our case. There is no lift. The stairs are steep and narrow with thread bare carpets and the fire doors are all kept open with wedges and... More

i literally got depressed when i got there!!it looks nothing like the pictures!wish i saw this site before booking that hellhole!!the guy that works there was sooooo unfriendly,booked for two nights only stayed one night wich was one night to much!!this place was not safe at all!!the room door wouldn´t close,had to lock it so it would stay shut.the place... More

This is cabin/camping style lodging. The room is very small and old. The bathroom is very tiny though fairly clean. When we got there, we were told that paying with credit card will cost extra. Only the location is good. More

there was food wrappers left in the room when we first arrived in our room. couldnt find the tv remote until the day we left which we found under the bed? the rooms are absolutley TINY! could only just fit between the bed and the wall and can only take about 2 steps between the door and the bed. bathroom... More

My diary states - what a dump!! Firstly, this is not an Hotel it is a very poor Bed & Breakfast. There is a sign stating it is a B & B next to the doorbell (that no-one answers). When we finally entered the premises (after another guest left the door open!!) we were greeted with a hallway full of... More

I stay in this hotel 2 years ago when i founded very nice clean ,very good staff, clen ,good breakfast and perfect service.After theis 2 years i came back with some businesses and i found the place like no where in the world .Starting from the entrance door i realise the difference.Inside absoluteli incredible:dust everywere in all the corners,carpet full... More

Best place to start is at the beginning. Were told we could book in between 12 and 8 - we turned up at three and were rudely told our room was not ready and to go away for at least an hour. First impression we were apprehensive - there were curtains blowing from windows that were shredded and black with... More