i only had to stay there because I arrived last minute and everything else was fully booked. I got a standard room which was of very low standard, even for London.
The room I got was the smallest I have seen in ages. We could barely put(or open) our two trolleys(!). It's hard to move inside the room, I'm not...
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Having read other reviews on TA, I was half expecting to get "bumped" to another hotel; so much so that I changed my plans to check in earlier to get it over and done with instead of at the end of my night out.
The signs were there at check-in; no immediate record of my booking and a blank registration...
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Dear Jobo York,
I am Sorry that your stay was not to your satisfaction and that we could not come up to your expectations.
I can assure you that your feedback has been taken very seriously and forwarded to our higher management for review and immediate implementation.
Once again, thank you for your review and I hope your experience does...
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Horrible, horrible experience at this hotel!! Stayed for 2 nights with friends for a friend's 21st birthday get-away. This hotel is definitely NOT a 4 star!! Very cramped bedrooms, no walking space and the floor space was taken up with our two weekend bags. The bathroom..I'm not even going to go there! When we arrived, the hotel staff were very...
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Dear Sir/Madam,
I would like to thank you not only choosing to stay in Shaftesbury Premier Hyde Park Paddington, but also for your precious time giving your feedback. I am Sorry that your stay was not to your satisfaction and that we could not come up to your expectations.
We take our guest’s feedback seriously and act on them without...
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I'll reserved a room for 3 nights, but when I arrived at the hotel it was overbooked, the staff arranged a driver to take me to an other hotel. Not as good as this one, all expences at the other hotel where payed. Drinks, breakfast for the next day, the next evening i'll was taken back to the original booked...
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We thank you for your valuable feedback and appreciate your comments.
However I would like to apologize for the inconvenience faced regarding reallocation.
We would love to take your points and experience on board to get the services more better.
We appreciate that you chose us over many other hotels and we hope to have the chance to welcome you...
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this hotel is okay for a short stay in london. rooms are small, but comfortable, in room safe avalable. clean. check in was slow, check out same. friendly staff. location only minutes from paddington station. we did not have breakfast at the hotel. there is a nice portugese cafe nearby with excellent english breakfast. a lot of workers eat there.
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Thank you for the review about your stay with us, and thank you so much for the compliments towards our staff friendliness,location and cleanliness of our room.
We appreciate that you chose us over many other hotels and we hope to have the chance to welcome you back sometime in the near future.
Kind regards,
Swapnil Waghe
Email- housemanager.hydepark@shaftesburyhotels.com
Manager.
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Is this a fraud? We have av fairly good idea what a de-luxroom in a four star hotel should be. A bit strange that we had to pay the full amount upon arrival and not at check-out. Because the hotell was fully booked, we were taken across the street to a "similar" room. Never have we had a bigger hotel-shock....
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Dear Sir/Madam,
I would like to thank you not only choosing to stay in Shaftesbury Premier Hyde Park Paddington, but also for your precious time giving your feedback. I am Sorry that your stay was not to your satisfaction and that we could not come up to your expectations.
We take our guest’s feedback seriously and act on them without...
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Worst travel experience ever. Property is NOT 4 stars. Rooms are tiny, facilities almost non-existent, food average, and staff an absolute disaster.
We arrived at the beginning of Easter weekend and immediately got a bait and switch. The company tried to move us to their neighboring property across the street... the Shaftesbury, or some such do to some alleged maintenance...
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Dear Sir,
We thank you for your valuable feedback and appreciate your comments.
It is most important to immediately rectify our shortcomings and listen to feedback to ensure corrective measures are taken as soon as possible.
However I would like to apologize for the inconvenience faced by you with regards to the reallocation and late check out, and would definately...
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Great Value, quiet, great location - 2 mins from tube and restaurants, great staff. I am a regular commuter and this is the best hotel I have come across
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Dear Lisa,
We thank you for your valuable feedback and appreciate your confidence in us.
Having you as our esteemed guest is something for which we are especially grateful.
Its a pleasure to have your valuable feedback and thank you for appreciating our product and services. We will definately keep up the hold that we have achieved and will surely...
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I am a seasoned traveller and my TA comments are based on the quality of the hotel according to what I am paying. So here goes. The hotel is just around the corner from Paddington Station. Turn right out of Station, right at next set of traffic lights, its' across the road on the other side. The 23 bus passes...
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Dear Sir,
Many thanks for your kind compliments and we appreciate that your time taken to share your valuable comments.
We would be happy to have you as our guest the next time you visit Shaftesbury Premier London Hyde Park.
We hope to serve you again soon!!
Thank you!
Swapnil Waghe.
Manager
housemanager.hydepark@shaftesburyhotels.com
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The hotel is a good location.. Just 5 minutes walk from the underground at paddington. Eay check in proceedure until we were given the key to a room already occupied with 2 people in the shower, Then the 2nd room was twin beds then the 3rd room was next to the lift on the ground floor and kept getting woken...
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Dear Sir/ Madam,
Thank you for your valued feedback and apologies for the inconvenience caused.
We take our guest’s feedback seriously and act on them without a delay, just so that we could serve you and all our guests better. If at all convenient, we would love to speak to you in person at your preferred time and I have...
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