My office booked this for me via Laterooms & I did read the reviews on Trip Advisor but decided to risk it........ Bad decision. I arrived at approx 9pm to be advised that my booking could not be located ; despite the fact that I had both an email confirmation & booking reference. A polite gentleman checked me in &... More

This was our "upgrade" hotel after we saw the state of the original hotel booked (Belgravia Mews - connected to Topham). There was black mould in the corners in the bathroom along with loose floor tiles that popped up when you walked across them. The double bed room was actually just a twin bed with the mattresses pushed apart. We... More

When we arrived they allocated our room next building. It was disaster room. there is no lift to 3 floor and bad room condition (phone on the room was not working, the door handle looses, dark light, weird smell ) I traveled Europe several times. Tune hotel is better!! We complained the room condition and asked to change the room... More

I strongly advise not to stay at this hotel! On arrival the door was shut and no one wold answer, then when checking in they didn't even have a room ready, I was meant to be staying in an executive room and they said that I was to stay in a small room with shared bathroom facilities? Eventually I got... More

I cannot condemn this hotel enough. Everything about our experience here on Monday June 3rd 2013 sums up just what can go wrong with an hotel from the moment of entering its grubby portals. (A flashy looking foyer) and then the most surly unhelpful disagreeable woman who ever thought of entering the hospitality trade. An aggressive demand that we pay... More

OK..were to start. We were sent to this hotel from out original hotel due to power cut. On arrival the hotel looks great with an amazing location. The reception staff were ok but didn't offer any assistance or inform us about the services in the hotel i.e. breakfast etc. We were given room 6 on the ground floor, this should... More

Stayed here earlier this month, and although the location is excellent I really regret spending the amount of money we did on what is essentially a 2* hotel. Mould on one towel, towels were NEVER changed, breakfast was bland and low quality, always some guest arguing at reception (which was worrying), room was in a weary state, mattress was saggy...... More

I have stayed in this hotel three times over the past year and can confidently tell you that this hotel is not 4-star, and they seem to be running a scheme of consistent overbookings. During my first stay, I had a simple, small room, booked on a relatively cheap offer. However, when I booked another stay, I was told on... More

Really ? I don't think so. This really is not 4 star hotel. It is a 2 star masquerading as a 4. I hate to give a bad review to a hotel based on a short stay. However, I had unwisely booked 10 nights at this hotel. Because they only except prepaid bookings, I was stuck. The pictures online only... More