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Hilton London Docklands

4.0 of 5
265 Rotherhithe Street, London SE16 5HW, England
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Hilton London Docklands
Ranked #315 of 1,069 hotels in London
4.0 of 5 stars 779 Reviews
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779 reviews from our community

What travellers say about this hotel
  • Canary wharf(62)
  • Canada water(36)
  • Shuttle buses(22)
  • Very good(15)
  • Tube station(13)
  • Swimming pool(12)
  • Jubilee line(9)
  • Friendly and helpful(8)
  • Thames clipper(8)
  • River view(5)
Traveller rating
    199
    295
    173
    77
    35
Only show reviews for Family (126) | Couples (240) | Business (128)
Date Rating
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 10 May 2012
2
people found this review helpful

since i visited many Hilton hotels in London , i was expecting same from Hilton dockland but it does failed, we stayed there for one night just to get-together with friends and our experience was terrible , during check in one of the receptionist asked me for my credit card for authorization and without asking or informing me the receptionist... More

Was this review helpful? Yes
Bernadette Borg, Guest Relations Manager at Hilton London Docklands, responded to this review
19 May 2012

Dear Mr AbhjeetD, Thank you for your review of our hotel, I am very disappointed to read your comment with regards to your stay , please accept my apologies for this and be assured that I have shared your feedback with our Front Office team so that corrective training can be completed to ensure the correct procedures are been followed... More

Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 9 May 2012

Stayed here for a long weekend. Room that was originally allocated was very small especially since we had asked for a cot for our baby. After informing reception we were moved to another bigger room with no problems at all. Hotel staff were very helpful and accommodating and the breakfast and service was excellent every morning. Hotel was looking a... More

Was this review helpful? Yes
Bernadette Borg, Guest Relations Manager at Hilton London Docklands, responded to this review
19 May 2012

Dear Igsb77, Thank you for your review of our hotel, delighted the reception team were able to help with your request and moved your room for you. It will be my pleasure to share your feedback with the staff who you found to be very helpful and accommodating. In relation to the hotel looking a little tired we have planned... More

Cardiff, United Kingdom
1 review
5 of 5 stars Reviewed 9 May 2012
1
person found this review helpful

Had yet another stay at the Hilton London Docklands hotel. The staff are so friendly and helpful. Lovely clean big room overlooking the Thames, superb buffet breakfast as you would expect, including full english, omlettes to order, pancakes, fruit, yogurt, cheese, cold meats (turkey, ham, salmon) croissants, danish pastries etc. There's a regular complimentary shuttle ferry which takes you across... More

Was this review helpful? Yes
Bernadette Borg, Guest Relations Manager at Hilton London Docklands, responded to this review
19 May 2012

Dear Curlywixked Thank you for taking the time to write a response after your recent visit. I was delighted to read that you have had another positive visit to this hotel. Please be assured that I will share you wonderful experience with the team. Hope to be able to welcome you back soon Kind Regards Tom McDermott Hotel Manger More

essex
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 9 May 2012

We stayed for one night to celebrate my husbands birthday, we dropped luggage off and was pleased to find we had a smoking room as requested, it was clean and a decent size but nothing special. got the free river boat to Canary wharf onto the west end for a show and returned at 7pm and planned a special dinner... More

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See 3 more reviews by funcoupleEssex for London
Bernadette Borg, Guest Relations Manager at Hilton London Docklands, responded to this review
19 May 2012

Dear Funcoupleessex, Thank you for taking the time to write your review after your recent stay, please accept my sincere apologies for the disappointment you have experienced with our Food and beverage offerings at the hotel, be assured that I have shared your comment with the team so that we can ensure we are offer the highest quality of service... More

Chester, United Kingdom
Senior Contributor
34 reviews 34 reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 6 May 2012

Our family of three stayed for one night in this hotel. Our booking was originally for two people but we called in the week before our stay to increase it to three people and to ensure we would be able to park at the hotel. When we arrived there was a room for two and no parking and not even... More

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Bernadette Borg, Guest Relations Manager at Hilton London Docklands, responded to this review
19 May 2012

Dear RugbyOz2011, Thank you for taking the time to write your review of our hotel, we sincerely apologise for the disappointment you have experienced both with your room requests and parking. Be assured that I will fully investigate your comments to ensure that all guest requests are responded too at the time of request. I do hope that you get... More

walsall
Contributor
16 reviews 16 reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 May 2012

I booked as a mystery hotel on lastminute. Good Points: Free river crossing added a nice touch; polite staff who were efficient at check in; clean rooms, great bed. Bad points: Small rooms, noisy, a cleaner who kept knocking on the door from 10am trying to turf us out, despite a 1200 check out! In conclusion, an efficient and good... More

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Bernadette Borg, Guest Relations Manager at Hilton London Docklands, responded to this review
19 May 2012

Dear Richard J, Thank you for taking the time to write your review of our hotel. We sincerely apologise for the inconvenience you experienced with our Housekeeping department, be assured that I have shared your feedback with them to ensure the correct procedures are adhered to. Delighted you enjoyed the ferry crossing and that the front desk staff took take... More

dagenham
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 May 2012

Got totaly lost, hotel directions very poor, We use Hilton chain of hotels a lot, very flusterd when we arrived, staff were excellant, made me laugh, removed the stress of driving through London. As Hilton gold card member, did not know we got free Breakie, so Manager, had bottle of wine and chocs sent to room, we booked Dinner Bed... More

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 May 2012
1
person found this review helpful

Attended a wedding being held at the hotel. The affair was well done. Had planned on staying two nights but because of flight cancellations ended up staying one night but still paying for two. I rented a car from Heathrow to travel to the hotel because I felt it would be the easiest way to travel with luggage and the... More

Was this review helpful? Yes
Bernadette Borg, Guest Relations Manager at Hilton London Docklands, responded to this review
19 May 2012

Dear 227755D, Thank you for taking the time to write a review of our hotel following your recent stay with us , I am delighted to read that you had an enjoyable stay with us and be assured that I will share your feedback with the teams members who I know will be very pleased with your feedback. I do... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 May 2012

This hotel might as well be on an Island, the only practical way out by public transport is by Ferry, it’s not connected to the tube unless you take a bus first. Having said that if you are at this hotel for business the short ferry ride stops on the Canary Wharf estate, if you are going for leisure then... More

Was this review helpful? Yes
Bernadette Borg, Guest Relations Manager at Hilton London Docklands, responded to this review
19 May 2012

Dear Mark K, Thank you for taking the time to post your review on this website following your stay with us. I am sorry to read of your disappointment with the transport links to the hotel, we have the Jubilee line to Canada Water and from there you can take the C10 Bus which drops you directly outside of the... More

Southend-on-Sea, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 28 April 2012

Booked this hotel on a mystery surprise site & was delighted to find I had booked the Hilton Canary Wharf. First went to the wrong one at South Quay apparantly a common error, but reception were helpful & got us a taxi to the right one in Docklands which was not as smart at the entrance. First impressions were that... More

Was this review helpful? Yes
See 2 more reviews by sojourner2704 for London
Bernadette Borg, Guest Relations Manager at Hilton London Docklands, responded to this review
19 May 2012

Dear Sojourner2704, Thank you for taking the time to write a review of our hotel, We sincerely apologise for the inconvenience caused to you by arriving at the wrong location in Canary Wharf, delighted the team at Canary Wharf were able to assist you to our hotel. We are so pleased that you enjoyed our accommodation, friendly helpful staff, and... More

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Additional Information about Hilton London Docklands

  • Hilton International London
  • Hilton London
  • London Hilton
Address: 265 Rotherhithe Street, London SE16 5HW, England
Price range (per night):* 159 AUD - 594 AUD

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