I was shocked by the behavior of one of th employees. Legitimation of persons in a hotel are legitimate, even desired in order to improve the security and to keep unwanted persons out of a building. However, this should occur in a polite way, Unfortunately I wasn't treated the way I was expecting to be. More

Stayed at this hotel for 10 nights in May 2012 , service was fair, met a Nigerian guy that was really out of his way nice , Akin Akapo. Apart from him the rest of the service was fair . The house keepers were prompt and very friendly. The location though was fantastic. It was nice watching people walk on... More

I stayed at this hotel on a business trip to London. The staff were very friendly and helpful and the location of the hotel was ideal. The hotel has a clean, modern and welcoming atmosphere and i was given a very quiet and comfortable room. The reception staff provided me with some useful information on restaurants around the area. I... More

Excellent service, with an incredible location. The staff there are very welcoming. I enjoyed my stay so much I look forward to going back. More

Stayed at this hotel for one night. 19/May. Booked on internet via my Carlson membership. However the concierge desk never returned any emails when asked where the best parking place was. In total three emails where sent and no replies. On the day We drove there and after some time spend driving around we located the car park. Hotel itself... More

We were very surprised with this hotel. It's in an excellent location and incredibly quiet enough to get a good nights sleep. We booked through Secret Hotels so it was a steal at £150. More

Like some previous reviewers unfortunately I was also a victim of the overbooking scam being run by the hotel. I arrived at around 11:30pm in the night to check-in after a long 7 hour flight, and I was told that they were overbooked. I was told that I will be sent to a sister hotel, Edwardian Sussex which was a... More

stayed here recently for business/social event in central London. Great location, decent price, excellent standard of service received much more so than in some of the more high profile hotels have stayed in. Very helpful, friendly reception staff, small room but very clean. No complaints at all More

The hotel is an oldish building, adjacent to Debenhams, and ideally situated for the shops on Oxford Street. At the moment, the site next door is undergoing reconstruction and we could see the cranes from our room. My partner is a "shopping junkie" and thought the location ideal. We stayed one night on 11 May. We had requested early check... More