The refurbished hotel corresponds very well to the homepage description, even if the room was a lot smaller than it appeared to be on the pictures. Staff at front desk and bar very nice but during two visits to the spa and pool area, no help or assistance was offered on how to handle the jet in the pool. The... More

Staff are friendly and efficient , rooms modern and well set out. Breakfast buffet is excellent , and the hotel restaurant excellent as well. I will be back , and book early to get the best rate as with most places. I booked the first 2 nights a month in advance then had to extend and it cost 30% more... More

Booked a club room as a surprise for my boyfriend who was returning from Australia. Requested early check in as he was landing at 5 AM! The staff and manager were extremely helpful and though they were fully booked, managed to let us check in earlier than stated...what's more, we even got upgraded to a suite! Very impressed by the... More

Prior to arrival we contacted the hotel to ask if we could check in early as we had a spa day booked at their sister hotel (The Montcalm) across the road from 12 noon. They said they would do their best. On arrival at around 11.30am we were then v pleased that our room was ready for us. They had... More

On arriving we were asked if we were there for business or pleasure, my girlfriend mentioned it was an early birthday treat for me and we were immediately upgraded. We were early checking in so went for a walk and returned to find champagne on ice waiting for us, just fantastic. Beautiful room a great night sleep and the bathroom... More

My husband booked a two night stay for my daughter and I in London. He reserved the hotel via booking.com. Although all the photos showed 'The Mountcalm', when the confirmation email arrived it stated The Marble Arch, by Mountcalm. We thought nothing of this - what a mistake. When we arrived at the Mountcalm we were marched across the road... More

Don't be fooled if you book the Montcalm .... as they actually have 2 hotels opposite each across the road. One is The Montcalm & the other is The Marble Arch by Montcalm (boutique townhouse) !!!! I was fortunate or unfortunate enough to get 2 nights through agoda.com during one of their 'flash sales' for £348. We arrived Sunday around... More

The employees in this gotel are very proffessional!! I think the word no doesnt exist in their dictionary they try their best to serve you in all ways, even the trainee in the hotel he was very professional, the rooms are very clean!! The hotel is located perfectly!! The hotel is 100% perfect and is what a tourist looking for!!... More