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The Marble Arch by Montcalm

2.0 of 5
31 Great Cumberland Place, London W1H 7TW, England (Formerly Palace Hotel)
Hotel amenities
The Marble Arch by Montcalm
Ranked #402 of 1,069 hotels in London
3.5 of 5 stars 69 Reviews
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69 reviews from our community

    Trip type
Traveller rating
    21
    24
    12
    6
    6
Date Rating
ware hertfordshire
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 23 May 2012 NEW

The food and the service was excellent.Afternoon tea was an expierience not to be missed with brilliant service from the waiters constantly topping up with the champers.The food at Dinner was also different with very good choice. The spa and massage was relaxing and the staff were attentive and helpfull.The pool was a little small and more than 4 people... More

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Kristianstad, Sweden
1 review
4 of 5 stars Reviewed 21 May 2012

The refurbished hotel corresponds very well to the homepage description, even if the room was a lot smaller than it appeared to be on the pictures. Staff at front desk and bar very nice but during two visits to the spa and pool area, no help or assistance was offered on how to handle the jet in the pool. The... More

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east africa
Senior Contributor
44 reviews 44 reviews
Reviews in 20 cities Reviews in 20 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 16 May 2012

Staff are friendly and efficient , rooms modern and well set out. Breakfast buffet is excellent , and the hotel restaurant excellent as well. I will be back , and book early to get the best rate as with most places. I booked the first 2 nights a month in advance then had to extend and it cost 30% more... More

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See 6 more reviews by kuwinda for London
Gateshead, United Kingdom
1 review
5 of 5 stars Reviewed 13 May 2012

Booked a club room as a surprise for my boyfriend who was returning from Australia. Requested early check in as he was landing at 5 AM! The staff and manager were extremely helpful and though they were fully booked, managed to let us check in earlier than stated...what's more, we even got upgraded to a suite! Very impressed by the... More

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marblearch26, Manager at The Marble Arch by Montcalm, responded to this review
16 May 2012

Dear Zara S, Thank you for your positive comments regarding your recent stay with us. It is very encouraging to see guests enjoying and having a good experience while staying with us. We do look forward to welcoming you back in the near future. Please feel free to contact us for any assistance you may require or for any future... More

Sussex
Senior Contributor
27 reviews 27 reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 9 May 2012

Prior to arrival we contacted the hotel to ask if we could check in early as we had a spa day booked at their sister hotel (The Montcalm) across the road from 12 noon. They said they would do their best. On arrival at around 11.30am we were then v pleased that our room was ready for us. They had... More

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marblearch26, Manager at The Marble Arch by Montcalm, responded to this review
11 May 2012

Dear Catgal29, Thank you for your positive comments regarding your recent stay with us. It is very encouraging to see guests enjoying and having a good experience while staying with us. We do look forward to welcoming you back in the near future. Please feel free to contact us for any assistance you may require or for any future reservations.... More

Posted by an Easytobook.com traveller
London
1 review
4 of 5 stars Reviewed 2 May 2012

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marblearch26, Manager at The Marble Arch by Montcalm, responded to this review
4 May 2012

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Southampton, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 May 2012

On arriving we were asked if we were there for business or pleasure, my girlfriend mentioned it was an early birthday treat for me and we were immediately upgraded. We were early checking in so went for a walk and returned to find champagne on ice waiting for us, just fantastic. Beautiful room a great night sleep and the bathroom... More

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See 3 more reviews by Daniel R for London
marblearch26, Manager at The Marble Arch by Montcalm, responded to this review
4 May 2012

Dear Daniel R, Thank you for your feedback. We appreciate your comments and feel very proud that the team at The Marble Arch by Montcalm were able to meet you expectations and that you loved the hotel. We look forward to welcoming you back. Kind Regards, Adela Drencenyova Duty Manager More

Exeter
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 28 April 2012
4
people found this review helpful

My husband booked a two night stay for my daughter and I in London. He reserved the hotel via booking.com. Although all the photos showed 'The Mountcalm', when the confirmation email arrived it stated The Marble Arch, by Mountcalm. We thought nothing of this - what a mistake. When we arrived at the Mountcalm we were marched across the road... More

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3 of 5 stars Reviewed 17 April 2012
1
person found this review helpful

Don't be fooled if you book the Montcalm .... as they actually have 2 hotels opposite each across the road. One is The Montcalm & the other is The Marble Arch by Montcalm (boutique townhouse) !!!! I was fortunate or unfortunate enough to get 2 nights through agoda.com during one of their 'flash sales' for £348. We arrived Sunday around... More

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See 4 more reviews by kimawe for London
marblearch26, Manager at The Marble Arch by Montcalm, responded to this review
4 May 2012

Dear Kimawe, Thank you for taking the time to post your comment on Tripadvisor. We appreciate your feedback, regardless of whether is good or bad, and helps us improve service we provide. I was sorry to read that your recent stay at The Marble Arch by Montcalm did not live up to your expectations. There are 2 hotels opposite each... More

Senior Contributor
21 reviews 21 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 April 2012

The employees in this gotel are very proffessional!! I think the word no doesnt exist in their dictionary they try their best to serve you in all ways, even the trainee in the hotel he was very professional, the rooms are very clean!! The hotel is located perfectly!! The hotel is 100% perfect and is what a tourist looking for!!... More

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marblearch26, Manager at The Marble Arch by Montcalm, responded to this review
12 April 2012

Dear Mlb1613, Thank you very much for your feedback. We appreciate your comments and feel very proud that were able to meet you expectations and that you enjoyed your stay. We look forward to welcoming you back. . Please feel free to contact us for any assistance you may require or for any future reservations. Kind Regards, Adela Drencenyova Duty... More

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Additional Information about The Marble Arch by Montcalm

  • Palace Hotel London
Address: 31 Great Cumberland Place, London W1H 7TW, England (Formerly Palace Hotel)
Price range (per night):* 285 AUD - 534 AUD

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The Marble Arch by Montcalm
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