We booked a junior suite using reward points and a supplement only to find the room wasn't ready on arrival (admittedly we were early...), however they upgraded us to an exec suite which was lovely. The exec lounge was particularly good and we made the most of it after a long day at the Chelsea Flower Show. Breakfast (complimentary in... More

I have stayed here numerous times throughout the years, pre/post upgrades and this property is still one of Londons best. From the bathrooms to the lobby, this hotel checks all of the boxes off. Staff is professional and accomidating as well, a touch on the cool side but professional none the less. Concierge room is also well appointed and properly... More

Very good place, comfy bed, good service, cheesecake was legendary. will be returning More

We stayed at this hotel as part of my husbands early retirement present. We decided to add another night and make a weekend of it. Our first impressions were not good. The receptionist, was very cool towards us. She tried to give us a smoking room, which I thought was not allowed now, when I said this was not acceptable,... More

For what we paid for this hotel room - it was dissappointing. All glitz no substance. The check-in queue was large - the staff were very friendly and offerred an upgrade which wasn't really an upgrade because they were full and moving people to smoking rooms (which was awful). We couldn't sleep due to the awful cigarette smoke smell. More

We have visited London many times however this was the first time we stayed in Mayfair. We love the area and would definitely stay in this area again. Upon arrival, I picked the wrong line at reception and the staff member was very cold, unconcerned thAt our room was not ready. She had no alternatives or suggestions other than "check... More

I stayed in this very expensive hotel because I was attending a function there. My room was huge, but much of the space was a waste. I had an area that looked like a dentist's waiting room, but without the magazines. A leather bench in a blank space. I can't imagine who would want to sit there. On arrival, I... More

If you are looking for good service, good standards, rooms larger than normal, good restaurants, good gym and leisure facilities, good bar in a very good location just off hyde park then look no further. Its probably not a top of the line five star hotel but comparing to a lot of other London hotels, this is a great place.... More

We loved this hotel, its service, its location, the room quality and the food. Everything was absolutely five star. We felt like a king and queen. More