thanks to all the staff for making our stay so nice. great location! More

The hotel has undertaken major refits on so many rooms, squeezing as much out of the budget as possible, where thought about cost has dictated over quality & customer needs. Oversized Lightbulbs glaring out of the top on understated lampshades. Curtains not closing & pictures you would see in a charity shop. The complimentary bathroom & tea tray items are... More

I stayed at the Lancaster for a conference. To be blunt, if I had booked this hotel for a personal trip or weekend getaway to London I would have checked out immediately and gone elsewhere. You pay for the location and not much else. The Good: 1. Service was friendly and courteous. 2. Bed was very comfortable. I appreciate a... More

We spent three nights at this hotel just across the street from Hyde Park. Our room had a view overlooking the park and a magnificent panoramic scene of downtown London in the distance (although frequently obscured by rain and clouds). There was immediate access to both tube and bus transit. The buffet breakfast was truly outstanding despite the large numbers... More

My stay there was a surprise with highs and lows.The mentality and attitude of the staff was excellent. Everybody was polite and helpful, reflecting a high-standard hotel. But that was it. The room was below average and not spacious as expected. Moreover, you had to pay too much money to have internet in your room. And this is not acceptable.... More

Fantastic location - literally next door to tube station and bus stop - straight into Central London. Cross the road and you're into Kensington Gardens/Hyde Park. There are some of Boris's bikes available also, but we didn't get round to trying them out. Desk staff are very helpful, professional and friendly, as are the porters/concierges. Very clean and well maintained.... More

We really enjoy this hotel and it's view of Hyde Park as well as access to the tube. We had a deluxe double with park view. Our daughter and her husband traveled with us and they also enjoyed the hotel. We bought the prepaid breakfast, which makes the day. Rooms were always clean and fresh. Can't say anything negative about... More

Just returned from a weekend in London to complete the Moonwalk 2012. Hotel is in a great location for the walk, good views from room, easy access to the tubes and central London. Lovely staff............very happy with stay. Thank You More

We stayed in this hotel from april 27th til may 1st. Great location, nice and clean rooms. We stayed on the 10th floor which gave us a very nice view. There is also a nice thai-restaurant in the hotel with great food. What made this stay so great for us and what I will remember about this hotel, however, was... More