The good: 1) Customer Service. 2) Customer Appreciation (on Sundays hotel sent baked goods to room foc) 3) Room constantly remained clean 4) Location to shop/ food is excellent 5) Mini bar always stacked with great selection. Wine, alcoholic and other beverage choices are of good quality. The shortcomings: 1) Bed and pillow could have been more comfortable. 2) Scrambled... More

We stayed for a couple of nights over the weekend. The staff were friendly and polite they assisted with bringing the luggage from the car parked outside up to the apartment. We discovered the iPhone speakers were not working and they were replaced promptly by receptionist. The open plan kitchen, lounge, dining area was spacious and stylishly decorated. The bedroom... More

Dear All, It is with great frustration that we write this commentary on this establishment, as we feel we have no other option but to denounce being abused and unjustly treated. My wife and I have travelled the world given our line of work in exports, and we have never had to deal with this type of situation before, where... More

I have regularly traveled to London on business and pleasure in the last 20 years. This was a pleasure weekend trip. (March 2013) Maddox is and remains my favourite hideout in the very center of the city! I stayed with my daughter and my husband in one of the suites on the fourth floor. (pity there is no elevator!!) The... More

A perfect place to stay for central London, beautiful rooms excellently appointed. A regular location for us over many years and the staff never fail to excel. If you want that extra 'wow' factor then look no further, highly recommended.

My boyfriend and I stayed here for my birthday treat. I wish we didn't have so many things planned because almost the best part was just sitting on the sofa watching TV for an hour and relaxing before getting ready!! We staying in room two. The apartment was big and tastefully decorated. Everything was laid out beautifully for our arrival... More

Yes, the location of this place is just excellent! you are in the middle of many good places and very close to one underground station. It is still an exellent place to stay in as well, clean, net and has very friendly staff too. The rooms are small, yes, but if you are staying in such a location you don't... More

An amazing location, can’t believe we can’t hear the traffic off Regent Street when we’re a few feet away. Loved the apartment, everything you could want of need! Wish we could have stayed longer!The check-in service is great and the guys are helpful.

We booked for shore the last time in this hotel. The luxury feeling we got by the webbsite Photos was not existing. The room was smlliing of cold smoke and the bed was to small. The fitness room was not existing. It was not wath we expect for four stars!!! Will not come again.