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All 1,076 London hotels

InterContinental London Park Lane

5.0 of 5
One Hamilton Place | Park Lane, London W1J 7QY, England
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InterContinental London Park Lane
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1,012 reviews from our community

Traveller rating
    566
    294
    94
    27
    31
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Families
142
 
Couples
399
 
Solo
84
 
Business
221
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 14 June 2013 NEW

Overall Intercontinental Park Lane lives up to 5 star hotel billing. From the moment you walk in till the moment you walk out, everyone is helpful, friendly and courteous. I had gotten a twin bed room, which was very nicely decorated, with plush beds and more than enough pillows. Though I am sure that they would accommodate requests for more.... More

Was this review helpful? Yes
See 3 more reviews by Mannlymanny for London
Caroline J, Manager at InterContinental London Park Lane, responded to this review
17 June 2013

Dear Mannlymanny Thank you for writing a review about your stay at the InterContinental London Park Lane. We are delighted to hear that you had an enjoyable experience and your comments have been shared amongst the team. In regards to the internet charges, we do try to remain competitive with other London hotels, but we are pleased to share that... More

Moscow, Russia
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 14 June 2013 NEW via mobile

These guys are doing a really good job! Staff is very friendly and carrying, and it's not that only 2-3 people are such. It's everyone. Even when they mess a bit with something, they apologize so nicely that you really stop worrying about it. Location is great - 5 min walk to Green park subway, Germine street and Piccadilly shopping.... More

Was this review helpful? Yes
See 8 more reviews by eso4600 for London
Caroline J, Manager at InterContinental London Park Lane, responded to this review
17 June 2013

Dear eso4600 Thank you for taking the time to share your experience. Your kind comments about our employees and Theo Randall restaurant are highly appreciated. Our aim is to provide our guests with memorable experiences and I am delighted to learn that we were able to leave a positive impression. We all look forward to having another opportunity to welcome... More

Sibu, Malaysia
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW via mobile

The hotel is conveniently located and has the prestigious address of No1 Parklane. Check In We arrived early in the morning and the staff was kind to check us in so that we can refresh ourselves before going to the Hyde Park. Location Conveniently located just across the Hyde Park.  We can have quick access (about 3 minutes walk) to... More

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Caroline J, Manager at InterContinental London Park Lane, responded to this review
17 June 2013

Dear CK_Den Thank you for writing a review on Tripadvisor following your stay in June. Your kind comments about the hotel and the employees are highly appreciated. In regards to the wifi cost, we are pleased to share that later in the year complimentary internet will be introduced for our members as part of the IHG Rewards Programme. We look... More

Dublin
Top Contributor
98 reviews 98 reviews
85 hotel reviews
Reviews in 46 cities Reviews in 46 cities
151 helpful votes 151 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW

London is one of our favorite cities, and we've been there between twenty and thirty times by now. It never takes a lot of convincing to fly there. Researching Odaiba in Tokyo led to the discovery of Kua'Aina, a Hawaiian burger restaurant. They have two branches in Hawaii , one in Tokyo and one in London . The menu was... More

Was this review helpful? Yes
See 7 more reviews by Flyer007Dublin for London
Caroline J, Manager at InterContinental London Park Lane, responded to this review
14 June 2013

Dear Flyer007Dublin Thank you for sending us your detailed feedback and for choosing InterContinental London Park Lane for your recent stay. Our aim is to provide our guest with memorable experiences and I am delighted to learn that we were able to leave a positive impression. We trust that we can look forward to welcoming you back to the hotel... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 11 June 2013 NEW

My mother and I stayed here for a few nights- the rooms are clean, tidy and a pleasure to come back to after a day of shopping and seeing the sites. The doormen were amazing and remembered our names and greeted us every time we came and returned. This personal service was lovely. If you have a chance to pick... More

Was this review helpful? Yes 1
Caroline J, Manager at InterContinental London Park Lane, responded to this review
12 June 2013

Dear BentleyRose Thank you for taking the time to share your experience. Your kind comments about the concierge, especially the doormen and Simon Rose are highly appreciated and we are glad you enjoyed your stay. It will be a pleasure to welcome you back to our hotel on your next visit to London. Kind regards Caroline Jillings Director of Rooms More

perth
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 11 June 2013 NEW

For the star rating I expected a few more bells and whistles. At least a warm welcome from staff. But the receptionist refused to hand over the key till she had seen my passport, which was packed in my bag. Other London hotels handled the passport request more kindly and civilly (we stayed at 2 other hotels). Certainly the hotel... More

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See 4 more reviews by pondy92 for London
Caroline J, Manager at InterContinental London Park Lane, responded to this review
12 June 2013

Dear pondy92 Thank you for taking the time to post a review on Tripadvisor. We are sorry that you were disappointed with your stay. We appreciate your feedback as this is our best resource for improving guest services. We hope that you would give us another chance to meet your expectations next time and provide you with a wonderful experience.... More

Toronto, Canada
Top Contributor
74 reviews 74 reviews
64 hotel reviews
Reviews in 33 cities Reviews in 33 cities
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed 10 June 2013 via mobile

This is certainly a beautiful hotel (for the most part) but it does have an immense price tag (£711 for the most basic room including breakfast!!!!!!) but thankfully I managed to snag this place for free.  If I did have millions of dollars, would I pay that much to stay here?  Probably not. I'd likely try Claridges or the Four... More

Was this review helpful? Yes
Caroline J, Manager at InterContinental London Park Lane, responded to this review
12 June 2013

Dear cober 6711 Thank you for writing a review on Tripadvisor following your stay in January 2013. While you have noted the service of the hotel as being outstanding, I was sorry to hear that some aspects did not meet your expectations. It is our goal to consistently provide superior service and accommodations at our hotel and your feedback is... More

Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 9 June 2013

Beautiful Hotel. Very well located and very professional staff. The restaurant is excellent and breakfast is just great. If you can spend what they charge is a great hotel. Everyone is committed at this hotel to make your stay the best. Congratulations to management for their staff. The rooms are clean, the beds are great to sleep and the bathrooms... More

Was this review helpful? Yes
Caroline J, Manager at InterContinental London Park Lane, responded to this review
10 June 2013

Dear Ibaena Thank you for taking the time to share your experience. Your kind comments about the hotel and the employees are highly appreciated. Our aim is to provide our guests with memorable experiences and I am delighted to learn that we were able to leave a positive impression. We all look forward to having another opportunity to welcome you... More

Sao Paulo, SP
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 9 June 2013

If you are not in an adventurous mood, and want a "cant go wrong" type of hotel, this is a great option. Rooms are not very spacious, but very clean and renovated. More of an "impersonnal" than a boutique hotel. Service is great. Perfect for business trips. However, if you are traveling on vacations and can take same risks, I... More

Was this review helpful? Yes
Caroline J, Manager at InterContinental London Park Lane, responded to this review
10 June 2013

Dear Planetorexplor Thank you for taking the time to write a review about your stay at the InterContinental London Park Lane. We are glad that you enjoyed your stay and are looking forward to welcoming you back soon. Kind regards, Caroline Jillings Director of Rooms More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 9 June 2013

We just decided to spend a few days at a hotel rather than stay at home in London. Room was spacious by London standards. The staff was very accommodating with all our requests. Comfortable rooms with everything we needed for a short break. Breakfast buffet unexpectedly turned out to be one of the highlights of every day. It was sumptuous... More

Was this review helpful? Yes 1
Caroline J, Manager at InterContinental London Park Lane, responded to this review
17 June 2013

Dear Freida K Thank you very much for your review and kind words following your recent stay with us. I am delighted to hear that our service and facilities met your expectations. It was a pleasure to have you as our guest and we sincerely hope you will afford us another opportunity to welcome you back soon. Kind regards Caroline... More

 
 
InterContinental London Park Lane
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Hotel Summarization (Beta)

What travellers say

  • Club lounge(23)
  • Buckingham palace(22)
  • Very nice(15)
  • Very good(9)
  • Mini bar(8)
  • Comfortable bed(6)
  • Superior room(6)
  • Great location(6)
  • Hard rock cafe(5)
  • Tube station(4)

Additional Information about InterContinental London Park Lane

Address: One Hamilton Place | Park Lane, London W1J 7QY, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Business Centre Fitness Centre Children Activities Restaurant Room Service Suites Wheelchair access
Hotel Style:
#74 Luxury Hotels in London
#85 Romantic Hotels in London
#103 Business Hotels in London
#103 Family Hotels in London
Price range (per night): $351 - $996
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Once the site of a royal residence, InterContinental London Park Lane is now the epitome of modern elegance. Located between Mayfair and Knightsbridge in view of Buckingham Palace, the hotel is not far from the Tower of London, Big Ben and Trafalgar Square. Also worth seeing is the Victoria and Albert Museum, Madame Tussauds and The National Portrait Gallery. ... more   less 
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Also Known As:
Intercontinental London
Intercontinental Hotel London

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