Stayed for only one night, normally we really like 5 star luxury hotels, but the prices in London are now so high we just are not willing to pay over £800 a day. What a nice surprise this hotel is. Excellent location, only 35 mins on the tube from Heathrow. Good standard showers, excellent beds, choice of pillows. Free Wi-Fi... More

We stayed 2 nights in April 2012 and would have stayed longer if we'd had the time. We took the tube from Heathrow and were surprised at how close the hotel was from Gloucester Road tube station - on the same line (Piccadilly) from Heathrow. No trouble to take the tube to Piccadilly for our West End show. Our room... More

Moved here on short notice from a dump of a hotel across London. Night and day experience: Kensington is white and warm. Hotel is ideally situated with shops and restaurants surrounding it and Gloucester Road station within a few minutes walk. Get a week pass and hit the town! Caught a show, went sightseeing and hit Harrod's and other shops... More

I stayed here for 3 nights with a friend as we were doing the "tour of London". What a great location, the tube is across the street, it is a 10 minute walk to Hyde Park, High Street Kensington and Earls Court. The rooms were excellent, we got a double room and it had everything we needed. Bathroom was modern,... More

Bedrooms good quality if slightly smaller than you might expect in a Crowne Plaza hotel. Building is an old terrace, so allowances should be made. Front rooms overlook Cromwell Road but are really well insulated. Back rooms overlook a tranquil scene with an old church dominating. Restaurant provides buffet breakfast (fine) and doubles as an Asian restaurant at lunch and... More

Weak customer service to a longtime IHG Ambassador member. No guaranteed upgrade available upon check-in. Fair enough - it's only guaranteed if available. However, the front desk staff did not offer anything in consideration. I asked if our rooms (I booked two rooms in advance) included access to the Club Lounge. No. I could, however, pay $63 per day, per... More

My friend and I stayed here for three nights, saturday until Tuesday. From beginning to end, it was all good. Staff were attentive, nothing was too much trouble for them. Help and assistance re: taxi's, club room facilities, bar area - all helpful. My friend and I had twin room, both double beds - air conditioning wasn't that good, and... More

We stayed for 6 nights , the hotel staff was excellent and our room was upgraded without request. The tube was very close as were many restaurants. the front desk staff were especially helpful and made our stay that more pleasurable. I would highly recommend this hotel to anyone visiting the UK. Steve & Fran Maged. Lutherville Maryland USA More

This was our first stay at this hotel and we were uncertain about what to expect as hotels in London even in the same class can vary widely. This was a pleasant surprise. We checked in around 6:00 PM and our room was ready. As a Platinum Club member we were offered the Club Room facilities for £20 a day... More