Situation very handy to shops,tube and bus.Rooms slightly on the small side but adequate. Staff helpful and lovely breakfast. More

Stayed here for three nights on business, great modern hotel with brilliant lobby space. Room was spacious and the bathroom comfortable. There were macs for use in the lobby, but couldn't run Skype which was a shame. No free wifi which I believe should be a standard in any hotel. Nice hotel with friendly staff and a significant breakfast buffet. More

Huge Hotel where you are just a number. We stayed for 6 nights prior to a tour and were hoping for a comfortable room to relax in at the end of a day of being a tourist. The room was spacious and clean and well provisioned. Its in a good location and very easy to get around from. Breakfast(included) was... More

No doubt the Novotel London West is a big machine. Over 600 rooms and people checking in and out at any time. Therefore, in such a place you could expect a smooth and efficient organization starting with the front desk. Checking in at 11:00 PM I had to wait behind 4 people as there was nobody to attend Accor Club... More

I've stayed at this hotel several times because our offices are nearby and each time i think will be my last time but the convenience brings me back. The standard rooms are really bad - each time i upgraded to the executive floor after seeing the standard room they gave me. That gets you free Internet and some water. But... More

Stayed here before leaving for tour of Europe and again after the tour. Great service good breakfast and buffet for dinner was also good, amenities and location also good. Walking distance to the underground. Laundry service was excellent. Had a room overlooking the street but didn't hear any noise. Would stay there again. More

I just arrived into my hotel and was pleasantly suprised how great the service, amenities and location. Everything is walking distance! My flight arrived in at 7:30am and i got to the hotel at 10:00am, they allowed me an early check in and it was the best thing after a long flight and being grumpy and tired, arriving at the... More

Stayed in the hotel for 1 day for business trip. Hotel is easy to get to from Heathrow, just a few stops with Piccadily line. Hotel is very close to metro station Hammersmith. Check-in was very smoothly. Room was OK. Internte-access not. Breakfast was very good. More