Stayed here May 13 and 14. Was among a group of 35 couples Pluses: Very fast check-in, nice breakfast buffet, free internet and close to McDonald's. Negatives: Filthy and I mean Filthy carpeting in room 4070. Had trouble flushing the toilet. Air conditioning did not work. When I called about the A/C, the maintenance told me the thermostat was set... More

Typical of a large chain hotel. Bland room with poor quality linen and finishes. Moved room 3 times to have Internet access. Asked for slippers (against payment) but none available. No real customer experience at all.

We stayed at this hotel as part of our Cosmo tour. Great reception staff! We arrived at 9:30am and asked for early check in. Our room was not ready and the receptionist called 3 other floors and located a room that was ready for us. We were so appreciative after an overnight flight. The room was clean and a generous... More

This hotel is tolerably well located being a short walk from the Hammersmith Tube Station. It is modern, clean and the breakfasts are very good, though a trifle overpriced. We were initially given a room on the 9th level. This turned out to be very noisy indeed by virtue of faulty or badly maintained airconditioning equipment on the roof above.... More

Nice clean room hard but strangly comfortable room. Really though its the level of customer service was to put other hotels to shame. All Foriegn staff but they really knew what they were doing. Attentive at all time hard working and apologetic when they were unable to serve you immediately. The Hotel was busy but felt well treated but always... More

We knew the hotel was large with 650 bedrooms but at no time do you feel you are in a bed factory. All the Reception staff were friendly, efficient and knowledgable and with a little bit of sweet talking we did manage to get our room quiet quickly even though there had been a busy check out. Our room was... More

Our family was supposed to stay in this hotel for 1 day only (May 5, 2013), but our stay in London got extended 'cause our 3 carry-on bags got stolen inside this hotel's luggage room ON OUR FIRST DAY IN EUROPE. Imagine the horror for Europe first-timers like us. We arrived earlier than the check-in time and we only had... More

We stayed in this hotel before and after a coach tour run by Cosmos group. We did noticed a lack of English but we were able to get things organised enough for us but did wonder if this caused issues for other travelers. I could not get over the fact they do not do a family or 3 person room... More

I stayed at this hotel as part of a week-long coach tour of Britain; reservations and payment were made by the Cosmos/Globus vacation group. As with another Novotel in which we stayed while in the UK, this hotel suffered from a lack of English speaking staff at reception and in the dining room. Front desk could handle the basics with... More