Truly 5*. This is one of the best hotels in London - a secret gem. Nothing is too much trouble, from reception to room service all the staff give everything to make your stay a delight, Min Jiang dim sum is second to none and all in all a truly fantastic experience..................thank you

I have long wanted to try this hotel and finally remembered to give it a go. I'm glad Idid! Newly refurbished , perfectly appointed room , small but everything was in the right place.. Excellent bathroom, good lighing all thru . Pleasant dinning room with gorgeous view and most attentive yet unobtrusive service.. Where can you sit for an hour... More

This is a real five star hotel. The staff is fantastic and there is always someone at hand to help. Queen rooms are small, but as I understand only for single occupancy - but very well appointed with everything from bed linen to towels and bathrobes being of best quality. Only fault is the internet connection through the flat screen... More

My third visit to this wondeful hotel was in september. I vent with family to celebrate my 50th birthday and was sure of a very pleasant stay. I was very satisfied and will certainly be back - hopefully many many times.

I found a great deal on this hotel for a weekend stopover while returning from business in Ireland. The rooms are small but very space-efficient, the bathroom was immaculate and well-appointed, and if you are lucky enough to get a room facing the gardens (as I was), the view is spectacular - Kensington Palace set amidst the green velvet jewel... More

The service offered throughout the hotel is fabulous. I can not rate the hotel highly enough! A special mention to Berties Bar and Min Jiang for making our wedding annivesary such a memorable one, Thank you! Mark

I recently stayed here for the first time with my friend and we had an amazing stay. The staff were friendly and helpful and very attentive. I liked my stay here so much. I really couldn't fault the hotel facilities, location and we were given a recently refurbished room which has a lovely view of Kensington High Street. Will definitely... More

From the Door Man to the front desk clerks and even greeted by the Hotel Manager - Marilyn Watkinson...the service is top notch...stayed in one of the newly renovated room and it's very high tech, room 737. Rain shower and a separate bath tub. Towel warmer. Fruit basket and bottle of water is replenished everyday....Full breakfast (at a minimal cost)... More

On arriving at the hotel it was excellent service from the start, all the staff were exceptional and very pleasant. I booked a Superior twin room for myself and a friend as a birthday treat and was not disappointed. The room was large, airy, clean, well decorated and exceptionally quiet, and the beds were sooooo comfy. I can honestly say... More