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Jumeirah Carlton Tower

5.0 of 5
On Cadogan Place, London SW1X 9PY, England
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Jumeirah Carlton Tower
Ranked #148 of 1,081 hotels in London
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210 reviews from our community

Traveller rating
    113
    59
    21
    8
    9
See reviews for
Families
38
 
Couples
64
 
Solo
18
 
Business
66
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
1 review
5 of 5 stars Reviewed 12 May 2013 via mobile

Spent 2 days with the family in London and we decided to treat ourselves. The hotel was wonderful and we all enjoyed the swimming pool and steam rooms to the full! Ideally located for all the sites of Central London and easy to get to from the M4 it all made for a great stay. We had adjoining rooms and... More

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Kristina J, Guest Relations Executive at Jumeirah Carlton Tower, responded to this review
20 May 2013

Dear Guest, Thank you for taking the time to give us your feedback following your recent stay with us. I was delighted to hear that you and your family had an enjoyable visit and the facilities provided with the swimming pool in particular met your expectations. It is always rewarding to read such great comments! It has been a pleasure... More

dublin
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 May 2013 via mobile

This hotel is lovely it is right in the middle of everything and the staff are so friendly. The restaurant the rib room is lovely for dinner. The restaurant for dinner and breakfast is very very expensive. 40 pounds each for breakfast and extra for water. I think this this very expensive. Breakfast cost us over 100 pounds. Very expensive... More

Was this review helpful? Yes
Kristina J, Guest Relations Executive at Jumeirah Carlton Tower, responded to this review
8 May 2013

Dear Guest, Thank you very much for your feedback. I am glad that you enjoyed your stay with us and that the services provided as well as the dining experience at the Rib Room met your expectation. I am however sorry that you found our breakfast prices too high, I have forwarded your comments to the relevant department heads and... More

Dallas
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 16 cities Reviews in 16 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 5 May 2013

The building may not be breathtaking and the lobby basic But the rooms are nice and updated. The staff very very ready to help. The turndown service probably the best I have ever experienced. And I stay in hotels for most of the year. The swimming pool great for the fact that the hotel is in central London. And most... More

Was this review helpful? Yes
Kristina J, Guest Relations Executive at Jumeirah Carlton Tower, responded to this review
8 May 2013

Dear Guest, Thank you for taking your time to share your comments following your stay with us here at the Jumeirah Carlton Tower. We realize how important your feedback is to our continued improvement and success. I am pleased you had a delightful stay, enjoying the room and it’s turndown, the swimming pool which is indeed very popular as well... More

St. Petersburg, Russia
1 review
5 of 5 stars Reviewed 3 May 2013

The best one! I love it. The staff is very smiling, you can feel special personal touch. Everybody care about the customer a lot. Especially place I love very much is Chinoiserie restaurant. Manager Francoisa is very nice and smiley. So I wish everybody go that place!

Was this review helpful? Yes
Kristina J, Guest Relations Executive at Jumeirah Carlton Tower, responded to this review
8 May 2013

Dear Guest, I was delighted to read your review and I would like to thank you for having stayed with us. Genuine care, comfort, attention to detail and a refined ambience is something we always try to nurture and I am pleased that thanks to my fellow colleagues you felt so welcomed. I am glad that you also enjoyed your... More

hartlepool
Top Contributor
54 reviews 54 reviews
31 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 29 April 2013

I read other comments before leaving this review. Looking for somewhere to stay in South Kensington area, we found this hotel on Last Minute. Being familiar with the brand and the hotels location I booked feeling confident that we'd enjoy our stay The hotel is perfectly located just off Sloane Street making it ideal for a central London shopping/sight seeing... More

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See 10 more reviews by smallluxuryitem for London
Kristina J, Guest Relations Executive at Jumeirah Carlton Tower, responded to this review
8 May 2013

Dear Guest, Thank you very much for such wonderful review. We highly appreciate your comments as well as the loyalty to Jumeirah. I am glad that thanks to the services extended by my colleagues starting with a warm welcome at reception and throughout the hotel we managed to make your stay so memorable. The Peak spa and the swimming pool... More

Oman
Top Contributor
72 reviews 72 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 28 April 2013

Centrally located, a hotel with all services. Nothing very memorable about the Hotel, except Eric Lanlard in the lobby. Rooms well catered, but get the feeling that although in good condition the colour schemes hail from a previous era.

Was this review helpful? Yes
See 10 more reviews by MrAngry50 for London
Kristina J, Guest Relations Executive at Jumeirah Carlton Tower, responded to this review
8 May 2013

Dear Guest, Thank you for sharing your feedback following your recent stay with us. I am glad that the services extended throughout the hotel met your expectation with Eric Lanlard's afternoon tea in particular. I do agree that our superb location in the heart of Knightsbridge is very convenient and valued by our guests. Thank you once again for your... More

Denver, Colorado
Senior Contributor
33 reviews 33 reviews
32 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 10 April 2013

I stayed here for business in early April 2013. It was the week after Easter so I expected most London hotels to be busy with tourists and not business travellers. Pros: The hotel is good for business and I have stayed here at various times over the past 5 years for that reason. Location in Knightsbridge is great, and the... More

Was this review helpful? Yes 2
See 3 more reviews by TravlChick for London
Elsa R, Guest Relations Executive at Jumeirah Carlton Tower, responded to this review
30 April 2013

Dear Guest, Firstly, thank you for taking the time to share your feedback following your recent stay with us. I was pleased to read that you enjoyed the great location we have here at the hotel and the service provided to you by the team was second to none. These comments have been shared and the team are delighted that... More

Beirut, Lebanon
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 April 2013

Excellent service. Excellent rooms. Excellent location. I am regular visitor to London (business), but this is the first time I stay at Jumeirah Carlton Towers. The service was excellent, and the rooms too. A bit on the expensive side, though, especially the breakfast in the lobby. But very good service. And staff are quite attentive to your requests. We had... More

Was this review helpful? Yes
See 3 more reviews by bimad for London
Elsa R, Guest Relations Executive at Jumeirah Carlton Tower, responded to this review
16 April 2013

Dear Guest, Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed the hotel rooms and our prime location. Most of all, I am especially pleased that you enjoyed the service provided by our staff and I have shared your kind words with them. The problem with the internet connection has been brought to... More

Louisville, Kentucky
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 April 2013

For a hotel to claim that they are a 5 star luxury hotel the breakfast is very, very bad, avoid paying such high price – 39 GBP per person for lousy service and pathetic food. Can’t believe they can serve this and call it English breakfast. In all service is very poor I would suggest do not stay here at... More

Was this review helpful? Yes 1
Daniela V, Guest Relations Executive at Jumeirah Carlton Tower, responded to this review
14 April 2013

Dear Guest Thank you for your comments regarding your recent stay at Jumeirah Carlton Tower Hotel. I do hope that you had a safe journey home. I was really disappointed to read about your breakfast experience, especially the poor level of service that you received and I would like to sincerely apologise for this. At Jumeirah Carlton Tower we are... More

london
Top Contributor
110 reviews 110 reviews
53 hotel reviews
Reviews in 57 cities Reviews in 57 cities
129 helpful votes 129 helpful votes
3 of 5 stars Reviewed 31 March 2013

This hotel just wasn't our style and I felt like a 'foreigner abroad' rather than staying in London, my home town! We'd asked for a smoking room and omg it STANK. (The Savoy's smoking rooms were perfectly fragrant). Room fittings again very OTT, and no instructions on operating the coffee machine or the ipod/radio (and the room attendant who came... More

Was this review helpful? Yes 1
See 13 more reviews by londonlady2 for London
Daniela V, Guest Relations Executive at Jumeirah Carlton Tower, responded to this review
14 April 2013

Dear Guest, Thank you for your constructive comments on your experiences during your recent stay at the Jumeirah Carlton Tower. Comments from esteemed customers like yourself do help us to further improve the quality of our standards and services. I regret that we did not meet your expectations in terms of the room provided. Even though the room was a... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Very good(9)
  • Rib room(7)
  • Nice touch(3)

Additional Information about Jumeirah Carlton Tower

Address: On Cadogan Place, London SW1X 9PY, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#95 Business Hotels in London
#101 Luxury Hotels in London
#170 Family Hotels in London
Price range (per night): $391 - $1,130
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The five-star Jumeirah Carlton Tower is ideally situated amongst the boutique stores of Knightsbridge and Sloane Street. Each of the 216 rooms and suites have been designed with luxury in mind, each benefiting from complimentary high speed wired and wireless internet access. The hotel features three restaurants and bars; The Rib Room Bar & Restaurant, Chinoiserie and The Club Room. The Peak Health Club & Spa boasts state-of-the-art gym equipment, golf simulator, aerobics studio, award-winning treatments and 20m indoor pool. ... more   less 
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Also Known As:
Jumeirah Carlton Tower Hotel London
Jumeirah Carlton Tower Hotel
Jumeirah Carlton Hotel
Jumeirah Carlton London

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Jumeirah Carlton Tower
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