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BEST WESTERN Mornington Hotel

4.0 of 5
12 Lancaster Gate | Westminster, London W2 3LG, England
Hotel amenities
BEST WESTERN Mornington Hotel
Ranked #239 of 1,069 hotels in London
4.0 of 5 stars 293 Reviews
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293 reviews from our community

What travellers say about this hotel
  • Hyde park(10)
  • Central line(6)
  • Gate tube station(6)
  • Short walk(5)
  • Very good(4)
  • Oxford street(4)
  • Helpful and friendly(4)
  • Marble arch(3)
  • Front desk staff(3)
Traveller rating
    84
    111
    50
    26
    22
Only show reviews for Family (30) | Couples (58) | Business (46)
Date Rating
1 review
2 of 5 stars Reviewed 19 May 2012

I stayed at the Mornington about 12 years ago and decided to try it again. I was not disappointed. The price has really gone up and was a bit hard to take, but that it's how it is. The bed and bedding was very comfortable. A heated towel bar is a plus when washing out clothes and wanting to dry... More

Was this review helpful? Yes
Byron Wilson, General Manager at BEST WESTERN Mornington Hotel, responded to this review
21 May 2012

Dear Kkbrowne Thank you for taking the time to share your recent experience with us. From your words it seems that you enjoyed your stay with us and we meet your expectations. I would be interested to know what else we can do to make this a great stay. I have noted your comments about the price and I hope... More

Jupiter, Florida
Senior Contributor
22 reviews 22 reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 15 May 2012

I read reviews a lot - sometimes I think too much in all honesty.... Sometimes when you read into one; you see the bad with some good ones mixed in - you decide that the bad reviews were misguided or the fact that the hotel has had an overhaul means that things are better - worth a shot This hotel... More

Was this review helpful? Yes
See 2 more reviews by Randomguy81 for London
Byron Wilson, General Manager at BEST WESTERN Mornington Hotel, responded to this review
16 May 2012

Dear Randomguy81 Thank you for taking the time to post your recent experience with us. I appreciate your feedback as it gives me a barometer as to where we are at and what we need to do to improve the experience for future guests. I am sincerely sorry that on this occasion we did not meet your expectations in terms... More

Worcester, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 12 May 2012

I stayed here for one night for business. I thought the rate was very competitive for the night, particularly considering that it included a cooked breakfast and free wifi throughout the hotel. It has all clearly just been decorated throughout and they have done a superb job. Location was superb, a 2 minute walk to Lancaster Gate which is on... More

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See 2 more reviews by Sirus10 for London
Byron Wilson, General Manager at BEST WESTERN Mornington Hotel, responded to this review
14 May 2012

Dear Sirus 10 Thank you for taking the time to share your recent experience with us. I appreciate with people take the time to share positive experiences. I am pleased that you enjoyed your stay and I look forward to welcoming you back again. Kind Regards Byron Wilson General Manager BEST WESTERN MORNINGTON HOTEL Email: byron.wilson@mornington.co.uk More

Groningen
Senior Contributor
44 reviews 44 reviews
Reviews in 30 cities Reviews in 30 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 11 May 2012

Fine and excellent hotel with easy access to Paddington Station and the Heathrow Express, and also right next to wonderful Hyde Park and the Kensington Gardens. Very efficient and quick check-in by very friendly ladies.Nice and roomy lobby and with a pleasantly lit bar area and a 'homey' library. (I thought the male staff on the whole to be a... More

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See 2 more reviews by StoaGroningen for London
Sheffield
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 27 April 2012
1
person found this review helpful

April 2011 (a little over due)- We arrived a little before check in time, the reception was pristine and the staff were friendly and professional. We were pleasantly surprised to find out we had been upgraded to an executive suite. A room on the first floor which was stunning. On the right it had a sitting area with a sofa-bed,... More

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Byron Wilson, General Manager at BEST WESTERN Mornington Hotel, responded to this review
30 April 2012

Dear LottieR_12 Thank you for taking the time to share your recent experience with us and to post the photos or room 101. I am delighted that you enjoyed your stay with us and you appreciated the upgrade. I look forward to welcoming you back again when you are next in London. Kind Regards Byron Wilson General Manager BEST WESTERN... More

yorkshire
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 25 April 2012
1
person found this review helpful

Another London Marathon weekend and yet again a fantastic stay at 'The Mornington'. From the minute we arrived we were made to feel at home. Having previously stayed in specific rooms, I requested these rooms and was not disappointed. As always the staff were exceptionally friendly and helpful. Giedre always seemed to be on hand from breakfast till late to... More

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See 3 more reviews by pcw080 for London
Byron Wilson, General Manager at BEST WESTERN Mornington Hotel, responded to this review
27 April 2012

Dear pcw080 Thank you for taking the time to share your recent experience with us over the marathon weekend. I am pleased that you enjoyed your stay with us and we met your expectations again. Well done on completing the marathon, this is no small feat. I look forward to welcoming you back again and thank you for your recommendation.... More

Harlev
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 23 April 2012

We stayed at Best Western Mornington Hotel December 2011. Our expectations were high since the hotel was recently renovated and the reviews were good. The hotel met our expectations - nice rooms which were renovated using nice materials, very friendly staff (both at the reception and in the breakfast room) and an excellent location very close to the Lancaster Gate... More

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Byron Wilson, General Manager at BEST WESTERN Mornington Hotel, responded to this review
25 April 2012

Dear JHLharlev Thank you very much for sharing your recent experience with us. I am pleased that you enjoyed your stay with us and we lived up to your expectations. I agree with your comment about the size of Bedrooms in London. Generally in my experience they are smaller than you will find elsewhere with the exception of central Paris... More

Oslo
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 April 2012

We bookked this hotel as Our agent told us they allowed smoking, but that is not correct. Smoke and you risk getting fined! The rooms are nice, but maybe below average for a twin. Nice bathroom with shower. The lobby and lobby bar (open 24 hrs) is very Nice. Here you can also get ice. Good as no fridge in... More

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Byron Wilson, General Manager at BEST WESTERN Mornington Hotel, responded to this review
10 April 2012

Dear Soda1123 Thank you for taking the time to share your experiences with us. I am pleased that you enjoyed your stay with us. I note your comment about the smoking and I would like to know what travel agent you used to make your booking so that I can ensure that they have the correct information about the hotel.... More

Liversedge, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 31 March 2012
1
person found this review helpful

This hotel is ideally placed a few minutes from Lancaster Gate tube station. It is spotlessly clean and the staff very helpful and friendly. The room was small (but that is expected in a city centre) but modern and very clean. The bathroom was lovely with a nice large shower. Breakfast was great with full English available. When we checked... More

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Byron Wilson, General Manager at BEST WESTERN Mornington Hotel, responded to this review
2 April 2012

Dear Mandy 50_11 Thank you for posting your thoughts on your recent stay with us. I am very happy that you enjoyed your stay with us. We take great pride in ensuring that the Hotel is clean and the team look after our guests. Thank you very much for your recommendation. I look forward to welcoming you when you are... More

Gothenburg Sweden
Senior Contributor
32 reviews 32 reviews
Reviews in 17 cities Reviews in 17 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 29 March 2012

Nice refurbished hotel close to Hyde Park. SWmall but nice rooms, good breakfast and helpsam staff More

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See 4 more reviews by Gothenburgers for London
Byron Wilson, General Manager at BEST WESTERN Mornington Hotel, responded to this review
30 March 2012

Dear Gothanburgers Thank you for taking the time to post a review on your recent stay with us. I am pleased that you enjoyed your stay with us and I hope to welcome you back when you are next in London. Kind Regards Byron Wilson General Manager BEST WESTERN MORNINGTON HOTEL Email: byron.wilson@mornington.co.uk More

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Additional Information about BEST WESTERN Mornington Hotel

  • Best Western London
  • London Best Western
Address: 12 Lancaster Gate | Westminster, London W2 3LG, England
Price range (per night):* 193 AUD - 576 AUD

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BEST WESTERN Mornington Hotel
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