Well like everyone else I like to my research, I booked kensington rooms hotel then I did a silly thing and got freaked out by all the bad reviews.... Well I'm here now with really pleasent staff and the room "the family room" is the nicest place I have stayed at my whole 3 weeks in the uk (the plaza... More

The hotel looks great on websites. The lobby looks fine, however the rooms are in a bad state of disrepair. The bathrooms are old and badly renovated, the paint chips and the tabs are bad. The floors are bad and the windows are really loud. Would not stay here again!

The hotel is on busy Cromwell road.single glazed windows meant we breathe traffic as if we were On the footpath. The room was right beside the kitchens and we could hear everything (when the traffic calmed). The whole place has the air of a hotel that has gone into liquidation and is been run on the cheap. The hot tap... More

We went to this hotel thinking there was a bar as advertised but when we got there it was being re furbed which was not stated, plus if you do book this hotel make sure you ask for a room at the back of hotel because the noise from the traffic keeps you awake, staff was friendly enough though and... More

I have stayed in here for two weeks I would like to say about the hotel that its clean , nice , quite with a staff that worth every money that I have spent in London ! Cleaning deserves a 10 rate and the food and the staff the same ! The hotel is very quite with a lot of... More

Yet another fine example of a grossly overpriced London "hotel" regardless of the area. You'll probably find front desk staff who have long forgotten what a smile is and your presence an inconvenience. Over several days I saw them serving people with a complete lack of interest and enthusiasm.I don't reckon even a lotto win would get this mob to... More

Windows did not shut properly. Blinds did not shut properly, not that it mattered much as many of them were missing or damaged. Tv 12 inch with remote that did not work. Dirty carpets. Shower did not work at all. This is the first review I have written as its the 1st time I have felt strongly enough to do... More

The rooms are very old they looked nothing like the pictures I was on the second floor and even tho there is a lift i still had to carry my bag up stairs my room was facing the road and was very loud the shower was terrible I almost flooded the bathroom as it is very small the tv is... More

The shower head poured water out like your standing under a bucket, we asked if this could be fixed but no, it couldn't. Our bottom sheet ripped from being so worn in between the two beds that are pushed together to make one enormous bed and it was not replaced. We had to use our towels to mop up the... More