We booked this hotel as the pictures on the internet seemed ok....How foolish!! We should have dug deeper. on arrival the reception area looked lovely, warm and cosy nice furniture etc. BUT.. as soon as you pass reception, skirting boards and wallpaper are tatty, the lift creaked . We were given a room on the top floor . We opened... More

• Buy/lease a building. Decorate pillars with gold paint. Put up plastic sign. • Charge a high price. • Employ very few, young foreigners with moderate grasp of local language and pay them very little. • Don't renovate. • Leave the wallpaper peeling off the walls. • Have staff say "there's a problem with the internet in the rooms" when... More

I had to be near Charing Cross Road for two days so this was perfect. The room was small but hot, but then so was the weather. Could have done wit coffee-making facilities and more pillows but apart from that I found everything fine, all staff very pleasant, room clean, shower room impressive, continental breakfast more than adequate and good... More

Looking forward to a 2night stay in London for a reunion and catching up with a great friend who I hadn't seen for a while. I arrived at the hotel early but there wasnt any where to wait for a room or my friend to arrive ,there was only a breakfast room that was being refurbished?,so I waited in a... More

I stayed here for one night on business, and after reading the reviews I wished my company had booked me in somewhere else. However, after staying there, all I can say is that it's not quite as bad as I'd feared. On the positive side, the location is excellent - just a couple of minutes' walk from Oxford street. Taking... More

When i read the reviews on this website I was doubting if I should of reserved a room or not, but the location seemed good which helped choose this hotel. The bad things about this hotel is that the rooms are small like a lot of people commented, the TV doesn't work. The shower kept on leaking all night, I... More

Recently stayed here for one night, room seemed ok! Until we realised we were crawling with ants in our beds and up the walls! They refused to change our rooms, until they noticed I was pregnant! To which they then responded with fitting two of us in a 3/4 bed in the basement, with a flooding shower, and no working... More

This place really is awful - carpet was so worn you could see the floor boards - stay clear ! There was nowhere to have your breakfast as the hotel was getting decorated - it really should have been closed down for the refurb. No tea or coffee facilities. single room was tiny. checked out a day ealry as it... More

Stayed for 2 nights and could not wait to check out. Hotel looks very nice from outside but inside tells another story.We had a room with double bed.The bed was no more than 4 feet and was right up against the wall. Room was so small you could hardly get the two of us in it at the same time.... More