This hotel is awful. It's old and decrepit and hallways smell some unidentifiable smell. What's worse is the customer service is rude, abrupt, impatient, slow. The first time I called because the TV wouldn't turn on. Front desk said they would come up in 5 minutes to help - she didn't show up until 40+ minutes later, long after I...
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Overall, I was satisfied with my stay in this hotel, although there were a few things I was unhappy about. We were unaware that we'd be staying in the basement, and although there was a window our view was a ladder and scaffolding and a grey wall with no natural light - although we arrived at 3pm it felt like...
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When we went there I guess they were going through construction and most of the rooms were outdated. The bed needed to be replaced and the pillows were used so much it was thin as a blanket. Our room was right above the kitchen so we were woken up with music at 5 AM. The good news was the location...
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I was booked into here as I got bumped out of another place around the corner.
First impressions are that its tired, and then it got worse... Stairs to the rooms at the back (the 220's) were poorly maintained and there are NO signs ! Room was a triple room, and took me back to the days of youth hostels...
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I've stayed here a number of times, usually for a single night but most recently for 4 nights. Location is great, a couple of minutes from Earls Court tube. Rooms are a bit tired but adequate for a single night. The main reason to stay here is the price - I've stayed in single rooms for 40GBP/night. If the price...
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My husband treated me to an overnight stay in the city continental hotel as part of my 1 year wedding anniversary present. This was brought in combination with a theatre package, and was definately not cheap. I was a little concerned at the reviews I had read on trip advisor, but remained optomistic. On arrival at the hotel, the staff...
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We always maintain the standard in all the rooms, unfortunately it is not pleasant to hear your unsatisfactory stay with us. We will discuss your concern in our meeting; let our housekeeping and maintenence deparment to do the needs ASAP.
Your willingness to share your recent experience is genuinely appreciated. We do apologise for the inconvenience caused during your stay...
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I stayed here as i was in London for my boyfriend's birthday and it was not what i had expected at all. The rooms are very small, clean but a lot of maintence needs to be carried out as there was cracks in the ceiling etc... The breakfast was fair but there was a lack of choice, there also was...
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First of all we would like to apologise for the inconvenience caused during your stay. Thanks for your recent review with regards to your stay in our hotel.
For your information we have different room type categories with different in price. We always value our guest and try to allocate the best room possible. Also we try to change the...
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We stayed for two nights in this hotel. The rooms are small but very comfortable, spotlessly clean. The hotel seemed to have been newly refurbished when we stayed so everything was brand new and well finished. Very well situated just minutes walk from earls court tube. Would stay again.
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Thank you very much for your recent review, we are delighted to read your comments.
We have different room categories and bigger rooms with more space at less price difference. All our newly refurbished rooms have added value to our hotel and our guest are pleased with the decor like you. We make sure all our rooms are comfortable and...
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I stayed in the city continental last week when i was in London for business. The room was filthy, full of dust, damp and dirt. I am asthmatic and the window wouldnt shut properly, which left a cold breeze blowing on my face all night. The floor was spongy and damp and the toilet floor was all cracked of which...
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Thanks for your recent review with regards to your stay in our hotel. First of all we would like to apologise for the inconvenience caused during your stay. Please be assured that the issues you have raised have been addressed and actions have already been taken.
Our rooms have now been rennovated as you can see in the new pictures...
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The location is great, close to Earls Court tube station. Room was very small. Price seemed high. Breakfast was minimal.
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Thanks a lot for your recent review and we are pleased to read your comments. As you mentioned we are located in the heart of London and very close to all London major attractions. Our hotel is open 24/7 with easy access to all over London, even in the night time with night buses & taxis at reasonable price.
We...
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