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The Arch London

4.0 of 5
50 Great Cumberland Place | Marble Arch, London W1H 7FD, England
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The Arch London
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85 traveller photos
Ranked #29 of 1,069 hotels in London
4.5 of 5 stars 287 Reviews
Travellers' Choice award winner Travellers' Choice™ 2012 Winner Trendiest
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287 reviews from our community

What travellers say about this hotel
  • “Soft drinks” (14)
  • “Room service” (14)
  • “Nespresso machine” (14)
  • “Nice touch” (13)
  • “Very good” (13)
  • “Oxford street” (12)
  • “Hyde park” (11)
  • “Mini bar” (11)
  • “Warm and friendly” (6)
  • “Flat screen TV” (6)
Traveller rating
    224
    42
    17
    2
    2
Only show reviews for Family (32) | Couples (151) | Business (73)
Date Rating
UK
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“One of the best hotels in London”
5 of 5 stars Reviewed 26 May 2012 NEW

I stayed here recently when the Cadogan was full. It was absolutely spot on. Perhaps the quietest hotel rooms in central London. More

Was this review helpful? Yes
Singapore
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“My 3rd stay & as good as ever”
4 of 5 stars Reviewed 24 May 2012 NEW

Very comfortable boutique hotel in great location within walking distance of Marble Arch, Hyde Park & Oxford Street. 10 mins from Marble Arch Underground station. Nice rooms, good food and, for a change, free wi-fi (wish more hotels offered this as a basic service). Will be back again in June. Highly recommended. More

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Cardiff, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“HIGHLY RECOMMENDED HOTEL”
5 of 5 stars Reviewed 17 May 2012

My wife and I stayed at The Arch for three nights during May. The bedroom and bathroom were tastefully decorated, spotlessly clean and well appointed. The public areas of the hotel were bright and comfortable. The hotel staff were efficient and provided a professional yet friendly service. Our view was that the restaurant probably did not come up to the... More

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See 2 more reviews by Robert15101955 for London
Grant Powell, General Manager at The Arch London, responded to this review
22 May 2012

Dear Guest We can always improve and your comments do allow us to make such amendments. I am happy to say that our menu has now changed plus we have also added a set menu (2 courses for £16 and 3 courses for £18.50) for our guests to provide additional variety within Hunter 486. It's wonderful to know that you... More

London, UK
Top Contributor
56 reviews 56 reviews
Reviews in 33 cities Reviews in 33 cities
66 helpful votes 66 helpful votes
“Excellent boutique hotel”
5 of 5 stars Reviewed 17 May 2012

A cut above the mainstream chain hotels in the area. Free wifi, free mini bar (soft drinks), great bed, tv above the bath - what else d'you need?! More

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See 3 more reviews by AlanLondon_UK for London
Grant Powell, General Manager at The Arch London, responded to this review
22 May 2012

Dear Guest Thank you for making this bright sunny day that little bit brighter. I am so pleased to read that you felt our hotel was a cut above the rest, I hope to see you back at The Arch very soon. Regards Grant Powell General Manager More

Bedford, United Kingdom
Senior Contributor
37 reviews 37 reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
“Small friendly hotel”
4 of 5 stars Reviewed 15 May 2012

Stayed 2 nights with the family . Very friendly attentive staff . Fixed up a show and made all the dinner reservations for us. Breakfast excellent . Very close to the shops so easy to walk down to Oxford Street. They parked the car nearby but the cost was high( £60 for the 2 days )so just be aware .... More

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See 4 more reviews by crag789 for London
Grant Powell, General Manager at The Arch London, responded to this review
22 May 2012

Dear Guest We like to think that we are also a small friendly hotel in a great location. Thank you for the comments and be sure to come back and visit us soon. Regards Grant Powell General Manager More

Illinois
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“The perfect hotel in a beautiful neighborhood”
5 of 5 stars Reviewed 29 April 2012

My daughter and I just returned from Europe and stayed at the Arch London. We couldn't have been more pleased. Our room had nice amenities - Nespresso machine, complimentary mini bar, fabulous bed, separate desk area. The concierge, Andre, was most helpful. He directed us to two great restaurants that we would have never tried. And he directed us on... More

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Grant Powell, General Manager at The Arch London, responded to this review
30 April 2012

Dear Guest Thank you for mentioning one of our stars in the hotel, Andre. We have rewarded him for his efforts on your behalf with a voucher to a local department store for him to buy himself a small gift. We are proud of the team we have so thank you for taking the time to write this review. Regards... More

Oslo, Norway
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“One of our best hotel experiences, ever!”
5 of 5 stars Reviewed 25 April 2012

The Arch hotel was just incredible and exceeded all our expectations. We were first upgraded to a superior room because of the purpose of our journey, and then later upgraded to a junior suite because we had to wait until 3 pm to get our room (The check in time is statet as 3 pm at the hoel website). The... More

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Grant Powell, General Manager at The Arch London, responded to this review
29 April 2012

Dear Guest Thank you for your comments and I’m so pleased to hear your stay was incredible. We look forward to welcoming you back in the coming months. Please contact me so I can take care of your reservation personally. Regards Grant Powell General Manager More

Hong Kong
Senior Contributor
23 reviews 23 reviews
Reviews in 15 cities Reviews in 15 cities
99 helpful votes 99 helpful votes
“Convenient, stylish and comfortable”
4 of 5 stars Reviewed 20 April 2012
1
person found this review helpful

I was very impressed by The Arch. I found it online by accident as I didn't want to go back to the Mandarin Oriental or the Sheraton in Knightsbridge. I wanted to stay in Mayfair and the Hyatt Churchill is way overpriced for what it is (stayed there 3 times!) The Arch is centrally located and it doesn't take long... More

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See 3 more reviews by cosmic_dot for London
Grant Powell, General Manager at The Arch London, responded to this review
29 April 2012

Dear Guest Thank you for your comments and your honest review. We are pleased to read that compared to other hotels in London you have stayed at that you were impressed with our service and style. I have addressed your comments with my team about your check in experience, it will not happen in the future. Regards Grant Powell General... More

Paris, France
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Comfortable, convenient,”
5 of 5 stars Reviewed 17 April 2012

I stayed at The Arch London for 2 nights. Overall I had a very comfortable experience here. My first impression was good; for example, I arrived early on an overnight flight from Hong Kong. After a few minutes wait, the staff was able to allow me into the room early. This set the tone throughout, as I found in general... More

Was this review helpful? Yes
Grant Powell, General Manager at The Arch London, responded to this review
29 April 2012

Dear Guest We were all pleased at the hotel to read your comments. It’s always a pleasure to know that as you frequently travel you felt comfortable during your stay. When next in London I hope to be able to welcome you back to the hotel. Regards Grant Powell General Manager More

Stockholm
Senior Contributor
29 reviews 29 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Small rooms but very functional and good service”
4 of 5 stars Reviewed 16 April 2012
1
person found this review helpful

stayed here for a night just for testing the hotel during a London trip. Member of SLH and should have been greeted but got a small room and some misunderstanding between the hotel and SLH had occured and check out took very long time due that they charged me for breakfast though it is always free as a member of... More

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See 2 more reviews by Traveloholicman for London
Grant Powell, General Manager at The Arch London, responded to this review
29 April 2012

Dear Guest We would like to apologise for the misunderstanding with you SLH membership. This has been noted on your profile and will not happen in the future. Thank you for your positive comments regarding the rest of your stay. Our food and beverage team were pleased to know that your culinary journey in Hunter486 Brassiere was an excellent one.... More

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Additional Information about The Arch London

50 Great Cumberland Place | Marble Arch, London W1H 7FD, England
Price range (per night):* 351 AUD - 1,646 AUD

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The Arch London
50 Great Cumberland Place Marble Arch
London W1H 7FD
England
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