Couldn't find a thing to complain about. Service is great and personal, breakfast buffet opulent, good size room (we stayed in Junior Suite). Amazing experience! More

We have just spent four days at this wonderful hotel for our anniversary. There was a slight misunderstanding regarding our room, most probably mine, which was sorted out by giving us an upgrade. This small thing on their behalf made my whole holiday, the room was brilliant a pleasure to come back to. The staff couldn't have been more helpful,... More

We found this hotel on Trip Advisor after many searches. We can't say enough about this place. You can walk to many sites from this location. The breakfast must be the best in all of London. We looked forward everyday to start our day off with the wonderful buffet. The staff is very helpful and friendly. The rooms are very... More

We have stayed in this wonderful hotel at the end of May for two days as part of our stay in London and came back to stay one more night on the way back from Sydney before flying home. The staff at the hotel have been very friendly and accomodating, we were treated so well and got a beautiful room,... More

We had a Cleveland club room which was as described in the room description and was very spacious with plenty of room to put our luggage etc and comfy bed and pillows. Breakfast was fantastic. It was about a 10 min easy walk to the station with plenty of shops and restaurants locally. The booking process all went very smoothly.... More

My husband and I stayed here in Junior Suite in May when we were on business trip to London. The room was clean & reasonable size. However the air con/heating was too loud and kept us awake. The shower pressure was low and the TV was not working at all. Breakfast was OK. Some staff absolutely brilliant, others not at... More

We booked for junior suite and there was an sofa bed for my two kids and they even got the breakfast buffet free of charge. Speaking of breakfast buffets, the hotel's was pretty good. However the dining are was not that big so if you don't want to wait in line, better have your breakfast early. The location was also... More

Staff were very friendly and helpful. Location to Tube excellent. Loved the view of garden from the window of my room 321. Had a large choice for breakfast. Also had choice of using stairs as well as lift. Room cleaned every day to a high standard. More

The staff were very friendly and welcoming, they were always smiling. My room was very clean and comfortable and though I only stayed one night, it was an enjoyable stay. Paddington and Lancaster gate stations are only a few minutes walk away so it made it easy to travel around London and the Reception staff were helpful with directions and... More