Over priced, stank of smoke, poor level of cleanliness, extremely bad customer service. When we arrived, the staff didn't even get off their chairs to greet us or show us the 2 bedroom apartment we rented. the elevator was broken. Our apartment stank so badly of smoke that my 8 year old cried and didn't "feel safe". There was no... More

We are a family with children, reserve a 3 BR Apt 7 wks in advance for GBP450 for 19 nights. They took the whole dues in advance. When we arrived we found it was a real big cheat ,, pictures were so illusive, they don't reflect the actual thing which was not worth half the price. The entrance was very... More

I stayed here for a couple months this year and feel the same about Fountain House as many of the other reviewers. It was nice having a large flat right at the top of Hyde Park and next to the Tube (which was closed almost every single weekend I stayed there! Very frustrating!!), but I don't think the apartment was... More

Our stay at the Fountain House appears to mirror those of a number of other reviews I have read. We were traveling with two young children (8yrs & 4yrs) and therefore the location being so close to the park and also the tube station was great. The size was good and the bathroom and kitchen quite new. The carpet had... More

This apartment is not a bad value for the price, relative to other London hotels/apartments. The location is very convenient (literally across the street from Hyde Park and Lancaster Gate tube stop). The kitchen and bath are nicely updated. However, the carpet and the couches were in VERY poor condition. The couches are literally threadbare. Very disappointing considering that we... More

We are a family of 4, from Mumbai, India and stayed in the pent house apartment at the Fountain House, It was a grand place and V clean, the staff were very good and provided all the services with a smile. If we go back to london, we will stay here only. The room has V good view of the... More

It was in a great location right next to Lancaster Gate underground station and there were several convenience stores and restaurants nearby. Our apartment was recently refurbished and although there was seven of us in one apartment it wasn't ridiculously crowded. The management weren't particularly helpful or friendly but we didn't really need them to be just for two nights. More

We loved our 5 night stay in these apartments! The location is really great with a metro station across the street and a bus line at the end of the block. We had a 3 bedroom refurbished apartment-which was perfect for our family of six. Yes, the lifts are small by American standards-but you learn to adapt. The apartment was... More

We stayed in these apartments twice. Before and after a Trafalgar Tour. It is in a central place with easy access to the subway which is across the road. Hyde Park is also across the road. There is a street with a few restaurants about a 5 minute walk behind the apartments, so in that way it was excellent. The... More