The staff was great even though my wife and I were pretty high maintenance. They helped with restaurant recommendations, directions to landmarks, airport transportation, and questions about the room/amenities. After chatting with the concierge about where to eat, she asked if we liked our room. We had a basement room and told her honestly it was a little dark and... More

The value is good, the hotel is well located (near Paddington station, not too far from Hyde Park). But don't forget that rooms are very small (no place for your baggage or to rest except in bed), and you might well find yourself in the basement because a lot of their rooms are in there. The rooms are well equiped... More

We spent a week in Shaftsburry Metropolis hotel in London, I was surprised when we first arrived as the lobby is way smaller than what the pictures show. It is not a bad hotel ba snot as good as expected, to be fair it is clean and has a good location, close to hyde park and to oxford street. But... More

Booked it through the hotel website and got a very good rate with breakfast.. I think it is a good value for money. The staff was very friendly , polite and courteous. One of the lady MONICA was very helpful throughout our stay, her co-ordination was excellent. never had this personalized experience before.will definitely share my experience with friend and... More

Got 'bumped' to this hotel after booking at a superior sister hotel (London Premier Notting Hill, part of the Shaftesbury group, see separate review regarding the 'bumping' saga). This is a pleasant enough hotel in a decent location set within a long row of hotels on Sussex Gardens and a short walk to Paddington. Staff were friendly enough and the... More

Situated so close to Hyde Park, The Serpentine, Kensington Park and Oxford Street makes this an ideal place to stay. Within walking distance of Baker Street, Lords and The Regents park too. Access to the sub way is also close by. A great English breakfast to fuel up before embarking on a day exploring the city is a must.Room was... More

I write very few negative reviews, I research carefully so after reading good reviews I booked a deluxe double room directly with the hotel. I asked about an upgrade when checking in but was told no room was available....fair enough....so proceeded to our room on the ground floor. To say it was a small double would be an understatement, it... More

We would like to express our appreciation for the good will and courtesy extended to us by the staff during our recent stay at this hotel. We make particular praise for the effots of the Receptionist 'Monica' and your maintenance man. The coffee and biscuitr were a pleasant and welcome surprise upon on arrival..

Joe Cool reviewed a week ago Quality Excellent Facilities Excellent Service Excellent I booked into this hotel, on the 26th, i had read a few reviews, and thought, well so what i will try it out. The Hotel was Excellent for the price, and location, fair enough maybee the room i was in was a bit small, but was not... More