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Shaftesbury Metropolis London Hyde Park

3.0 of 5
78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Hotel amenities
Shaftesbury Metropolis London Hyde Park
Ranked #450 of 1,069 hotels in London
3.5 of 5 stars 311 Reviews
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311 reviews from our community

What travellers say about this hotel
  • Club room(18)
  • Paddington station(10)
  • Free internet(6)
  • Hotel staff(5)
  • Very good(5)
  • Air conditioning(5)
  • Friendly and helpful(4)
  • Full english(3)
Traveller rating
    79
    111
    48
    24
    48
Only show reviews for Family (21) | Couples (120) | Business (85)
Date Rating
1 review
1 of 5 stars Reviewed 26 May 2012 NEW

They overbook and tell you they have maitnance problems. Read the other reviews, they have done it in the past and will do it to you as well (even if you reserved with Booking.com as I did). They offer a worse hotel which is far away and compensate you with a free breakfast. Ridiculous!!! We have to stop these liars... More

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Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed 25 May 2012 NEW

Chose this hotel to be close to Marble Arch . We received a warm welcome with pleasing smile. The room we stayed in was spotless . All the staff the housekeeping, porters & breakfast team were superb. They were so helpful & always ready to be at your service. The first experience at this hotel was so good that we... More

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2 reviews
3 of 5 stars Reviewed 23 May 2012 NEW

We too suffered the imaginary maintaince problems at our original hotel an got transferred here. There wasn't that much in terms of distance between the two hotels so it didn't effect out plans. The hotel laid on a free breakfast for messing us around, I suggest everyone demands this as a minimum. On arrival at the hotel it took us... More

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Brussels, Belgium
1 review
1 of 5 stars Reviewed 23 May 2012 NEW

Arrived around 8 pm. Was told there was no room available (although people arriving after me could still check in! I suppose they booked with higher rates...). Had to stay 1 night at another hotel and other 2 nights back in Shaftesbury Metropolis, which would have meant transferring luggage back and fourth. In the end I agreed to that scenario... More

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1 of 5 stars Reviewed 21 May 2012

Turned up at hotel to 5 other guests complaining of either no room or unsleepable room re maintenance. After great protest moved to sister hotel (not 20 miles away as originally asked). Got there. No room. No not a joke. Moved to third hotel.... More

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London
1 review
3 of 5 stars Reviewed 21 May 2012

the location was in a great part of london, easy to commute with either the tube or bus. booked a room with a view but was given room in basement, on asking to be moved was given a room with a view of the alleyway. the room itself was tired and dated needs updating. bathroom so small you hade to... More

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somerset uk
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 16 May 2012
1
person found this review helpful

Booked a 'Club Room' which wasnt ready when I arrived at 11am (fair enough check in as 2pm). Came back at 2pm, went to room to find electrics not working, fixed after 10mins. Not a huge problem but annoying none the less. Room very small and stuffy. Air-con not great, didnt bother reporting. Room was clean, bed a bit lumpy.... More

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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 14 May 2012

Great location, 5 minutes from Paddington and a great place to stay. Room was small but then it was a single room, I'd pay the extra £10 next time and get a double. Shower was great, TV worked with all channels and nothing was too much trouble. Would certainly stay again. More

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Aparna A, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review
16 May 2012

Dear Guest, Thank you for choosing Shaftesbury Metropolis London Hyde Park for your recent stay in the city. It was a great pleasure for us to be your host. Our property is situated in a prime location & most of our guest's prefer to stay here. It is great to hear that you liked the location & enjoyed your stay... More

Dundee, United Kingdom
1 review
5 of 5 stars Reviewed 14 May 2012

From checkin process to the rooms and then to breakfast, all are in good taste. Good quite rooms especially for old couple like us in city. Only flaw is the some furniture in rooms requires some touch-up but that too not very bad. Compact rooms but expected from city hotels. Surely will choose again. Mr & Mrs Shortland More

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Aparna A, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review
16 May 2012

Dear Mr. & Mrs. Shortland, We thank you for choosiing to stay with us at the Shaftesbury Metropolis London Hyde Park. It was a great pleasure for all our team to be your host. On the basis of your feedback we will take corrective steps to improve wherever necessary. Please do write to us prior to your next visit as... More

London
1 review
3 of 5 stars Reviewed 14 May 2012

The booked large room (bring up to 2 Childeren for free) was tiny for my feeling. No chance to bring kids!). Breakfast starting at 7 is ... unfeasable for me. This is a Hotel that is booked because of the short distance to Paddington and heathrow express. Breakfast should start early! More

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Additional Information about Shaftesbury Metropolis London Hyde Park

  • Shaftesbury Metropolis Hotel London
Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Price range (per night):* 181 AUD - 349 AUD

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Shaftesbury Metropolis London Hyde Park
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