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Shaftesbury Metropolis London Hyde Park

4.0 of 5
78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel) (Bayswater / Notting Hill / Lancaster Gate )
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Shaftesbury Metropolis London Hyde Park
Ranked #581 of 1,081 hotels in London
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498 reviews from our community

Traveller rating
    131
    152
    72
    51
    91
See reviews for
Families
39
 
Couples
187
 
Solo
72
 
Business
144
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Fort Worth, Texas, United States
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 24 May 2013 NEW

I chose this hotel primarily for a few attributes. Location. Room description. Free breakfast. First, on location. I seriously could not have chosen a better location than the Paddington area. Absolutely the easiest part of town to get around in...and extremely close to everything. I did walk a lot, but found that I could orient myself very easily. Always found... More

Was this review helpful? Yes
See 2 more reviews by CariFW for London
Lakewood, Colorado, United States
1 review
4 of 5 stars Reviewed 24 May 2013 NEW

The staff was great even though my wife and I were pretty high maintenance. They helped with restaurant recommendations, directions to landmarks, airport transportation, and questions about the room/amenities. After chatting with the concierge about where to eat, she asked if we liked our room. We had a basement room and told her honestly it was a little dark and... More

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Poitiers, France
1 review
4 of 5 stars Reviewed 15 May 2013

The value is good, the hotel is well located (near Paddington station, not too far from Hyde Park). But don't forget that rooms are very small (no place for your baggage or to rest except in bed), and you might well find yourself in the basement because a lot of their rooms are in there. The rooms are well equiped... More

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AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review
17 May 2013

Dear Guest, Thank you for choosing to stay at Metropolis London Hyde Park. We are pleased to read such nice comments bout the staff service & cleanliness of the rooms, however we are extremely sorry to hear that you found the room not very spacious. Please do write to me in advance about your future visit as I will ensure... More

Cairo, Egypt
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 13 May 2013

We spent a week in Shaftsburry Metropolis hotel in London, I was surprised when we first arrived as the lobby is way smaller than what the pictures show. It is not a bad hotel ba snot as good as expected, to be fair it is clean and has a good location, close to hyde park and to oxford street. But... More

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AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review
14 May 2013

Dear Guest, Greetings from Metropolis London Hyde Park & thank you for choosing to stay with us. We are pleased to know that the location of this hotel was well suited to your plans, however sorry to hear that the size of the room & reception lobby area was not upto your expectation. This is a victorian building and due... More

Springfield, Illinois
1 review
5 of 5 stars Reviewed 10 May 2013

Booked it through the hotel website and got a very good rate with breakfast.. I think it is a good value for money. The staff was very friendly , polite and courteous. One of the lady MONICA was very helpful throughout our stay, her co-ordination was excellent. never had this personalized experience before.will definitely share my experience with friend and... More

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AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review
11 May 2013

Dear Guest, Thank you for choosing to stay at Metropolis London Hyde Park. We are so grateful to you for your excellent comments which have been read by our team. Monica conveys her special thanks to you. It was indeed a great pleasure for us to serve you. We look forward to welcoming you again . Kind Regards Sincerely Aparna... More

Somerset
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 8 May 2013

Got 'bumped' to this hotel after booking at a superior sister hotel (London Premier Notting Hill, part of the Shaftesbury group, see separate review regarding the 'bumping' saga). This is a pleasant enough hotel in a decent location set within a long row of hotels on Sussex Gardens and a short walk to Paddington. Staff were friendly enough and the... More

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See 3 more reviews by Mark C for London
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review
9 May 2013

Dear Guest, Greetings from Metropolis London Hyde Park. We are extremely sorry to hear about the inconvenience caused to you due to the transfer situation. Thank you for your good comments about the staff service. It was a pleasure serving you. Due to Victorian architecture some of the rooms are compact . Very sorry for the discomfort caused to you... More

Auckland Region, New Zealand
Top Contributor
53 reviews 53 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 8 May 2013

Situated so close to Hyde Park, The Serpentine, Kensington Park and Oxford Street makes this an ideal place to stay. Within walking distance of Baker Street, Lords and The Regents park too. Access to the sub way is also close by. A great English breakfast to fuel up before embarking on a day exploring the city is a must.Room was... More

Was this review helpful? Yes 1
See 3 more reviews by Jeremy P for London
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review
9 May 2013

Dear Guest, Greetings from Metropolis London Hyde Park & thank you for choosing to stay with us. We appreciate your valuable feedback & feel good to know that you had a pleasant stay with us. It will be a great pleasure serving you again. Please feel free to write to me prior to your future visit as I will ensure... More

Hobart, Australia
Senior Contributor
38 reviews 38 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 7 May 2013

I write very few negative reviews, I research carefully so after reading good reviews I booked a deluxe double room directly with the hotel. I asked about an upgrade when checking in but was told no room was available....fair enough....so proceeded to our room on the ground floor. To say it was a small double would be an understatement, it... More

Was this review helpful? Yes 1
See 3 more reviews by TassieAusssie for London
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review
8 May 2013

Dear Guest, Greetings from Metropolis London Hyde Park & thank you for choosing to stay with us. We appreciate your valuable feedback as this will assist us to meet & exceed our guest's expectation. Due to Victorian architecture few of the rooms are a bit compact . Our staff would have been very pleased to upgrade you , however being... More

Peterborough, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 May 2013

We would like to express our appreciation for the good will and courtesy extended to us by the staff during our recent stay at this hotel. We make particular praise for the effots of the Receptionist 'Monica' and your maintenance man. The coffee and biscuitr were a pleasant and welcome surprise upon on arrival..

Was this review helpful? Yes 1
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review
8 May 2013

Dear Guest, Greetings from Metropolis London Hyde Park . We thank you for your good comments regarding the staff service . We are pleased to know that you had a comfortable stay with us. Monica conveys her thanks to you . Please feel free to write to me regarding your future visit as I will ensure you are comfortable. Kind... More

Bristol, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 May 2013

Joe Cool reviewed a week ago Quality Excellent Facilities Excellent Service Excellent I booked into this hotel, on the 26th, i had read a few reviews, and thought, well so what i will try it out. The Hotel was Excellent for the price, and location, fair enough maybee the room i was in was a bit small, but was not... More

Was this review helpful? Yes 1
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review
9 May 2013

Dear Guest, Thank you for choosing Metropolis London Hyde Park for your recent stay in the city. It was indeed a great pleasure serving you. We are pleased to read such excellent comments & thank you for the same. Your comments will be shared among our team as this will encourage them to perform even better and excel in there... More

 
 
 
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Hotel Summarization (Beta)

What travellers say

  • Club room(35)
  • Paddington station(19)
  • Very clean(10)
  • Good location(7)
  • Air conditioning(5)
  • Very good(5)
  • Friendly and helpful(4)
  • Edgeware Road(4)
  • Free internet(4)
  • Deluxe double(3)

Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Phone Number:
Region: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Free High-Speed Internet Restaurant
Hotel Style:
#276 Family Hotels in London
#293 Luxury Hotels in London
Price range (per night): $153 - $807
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis London Hyde Park Hotel
Shaftesbury Metropolis Hotel London

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Shaftesbury Metropolis London Hyde Park
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