Where to begin, this place is not what it advertised. The website looks lovely and the location is great to be close to Sloane square but that is where the up side ends. We had booked and paid for this trip through an agent 3 months prior to arriving and after a long journey to get here were greeted by... More

I made an online booking in 2012 for a week later in 2013. I then tried to change the booked dates about 8 months in advance. No reply to emails, faxes or phone calls. Voicemail box full. After several weeks and reading other reviews on this site I tried to cancel the booking altogether. I was fearful that if this... More

Our room was on the third floor and was very nice, as was the building itself. My main problem with our stay was that there was no lift. We had two large and one small pieces of luggage, getting them up and down three flights of stairs was not a pleasant task. I can appreciate, given the building, why there... More

Firstly don't be dragged in by the beautiful photos, its suppose-able 4star rating and superb location. This was probably the worst hotel experience, based on a combination of a 'double booking', 'extremely bad English and communication', 'poor and dangerous finish in the rooms' and lastly a 'lack of any responsibility' to a group of young females who had travelled a... More

We organised a birthday trip to London, to stay at this hotel, my friend payed £180.35 3 weeks in advance and the hotel accepted the money, with the instructions to call when we are near to collect the keys for our apartment for the night. As we arrived in London after travelling from Brighton we called to say we have... More

Has anyone used this company before? I'm having massive comunications problems with them. You can never speak to them only a receptionist that knows nothing!! You are advised that someone will call you beck urgently but they dont!! 6 times I have called them! I did email asking for someone to call me about cancelling the booking for Friday but... More

I have held off writing a review after staying at this hotel for the olmpics and making a complaint through our booking agent....after 4 months of them trying to get hold of this hotel there has still been no response. The room we stayed in was nice (deluxe double) and the location of the hotel is fab....these were the only... More

We had paid and confirmed airport pick up after a 24 hour flight. No one from Draycotts was there to collect us, we then decided after 2 hours of waiting and countless phone calls to them that we would find our own way to the property. Our first night was shocking the alarm kept repeatedly going off and we ended... More

this is my second visit to this place, since last time it was wonderful. I arrived at 2.30 pm and can't reach anyone for door access. door is lock, only note on the door for guest to call. I called for hundreds times till 5 pm.... i decide to find other hotel near by and check in, since it's impossible... More