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Hotel Indigo London-Paddington

4.0 of 5
16 London Street, London W2 1HL, England
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Hotel Indigo London-Paddington
Ranked #75 of 1,069 hotels in London
4.5 of 5 stars 599 Reviews
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599 reviews from our community

What travellers say about this hotel
  • Paddington station(75)
  • Heathrow Express(47)
  • Very good(19)
  • Hyde park(16)
  • Friendly and helpful(15)
  • Great location(13)
  • Rooms are small(12)
  • Flat screen TV(8)
  • Would definitely stay(8)
  • Front desk staff(7)
Traveller rating
    336
    206
    40
    9
    8
Only show reviews for Family (34) | Couples (250) | Business (135)
Date Rating
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 May 2012

I've stayed at the Indigo Paddington several times and it's a great little hotel in a perfect location. Not only is it easy to get to from the airport with the Heathrow Express but it's so easy to get around London from the Paddington Underground. The bed is very comfortable and I always have a great nights sleep and the... More

Was this review helpful? Yes
Denise Skelton, General Manager at Hotel Indigo London-Paddington, responded to this review
20 May 2012

Dear Guest, We thank you for choosing our hotel as your preferred hotel when staying in London. And that every stay has been as good as the last and you have experienced our good hospitality. I see from your reviews that you have stayed at some of the other Hotel Indigo Hotels. We do look forward to welcoming you back... More

Ormond Beach, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 May 2012

We have stayed at this hotel several times and have always been pleased with the staff, rooms and location. The rooms are not spacious, but fine for a short stay. The beds are very comfortable. It is a perfect location if you are taking the Heathrow Express from/to Paddington and it is convenient to the tube and buses for getting... More

Was this review helpful? Yes
Denise Skelton, General Manager at Hotel Indigo London-Paddington, responded to this review
20 May 2012

Dear Guest, Thank you your lovely comments, it is great to hear from our return and loyal guests!! I am so pleased to hear you enjoyed your time in London and your stay with us. I will ensure your comments our passed on to all the staff. We look forward to welcoming you back on your next trip to London.... More

New delhi
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
3 of 5 stars Reviewed 2 May 2012

I always knew that hotel rooms in London are small but that small....Coming from India where you have the luxury of space of as good as 30-35 sqm of room size this one was an eye opener and made me think on what a Holiday Inn Express will look like. Having said that, the hotel definitely has a great location....right... More

Was this review helpful? Yes
Denise Skelton, General Manager at Hotel Indigo London-Paddington, responded to this review
20 May 2012

Dear Guest, Thank you for your review and your feedback. I am sorry to hear that you were not recognised on check in as one of our Platinum members, please accept my sincere apologises for this. With the hotel only having 64 rooms we are not always able to offer a complimentary upgrade to all our platinum members and is... More

Phoenix, Arizona
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 27 April 2012
3
people found this review helpful

I only stayed one night here but I wish I could have stayed longer! It's in a perfect location, walking distance to Paddington Station, the tube, and Hyde Park. Check in was very easy, they even let me check in early without any hassle! The rooms are small, but very modern and adorable! Mine even had a balcony. They have... More

Was this review helpful? Yes
Denise Skelton, General Manager at Hotel Indigo London-Paddington, responded to this review
20 May 2012

Dear Guest, Thank you for awarding us 5 stars, we are so glad to hear that you enjoyed your stay with us even though it was only for 1 night. I hope that next time you are able to stay longer and look forward to welcoming you back. Kind Regards Denise Skelton General Manager More

Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 24 April 2012

Check in very efficient & friendly,offer of help with luggage,room small but perfectly designed,we had 2 large suitcases & there wasn't really space enough, the wardrobe only big enough for about 6 hangers but probably ok if you are travelling light, pluses are huge v comfy bed, huge tv on wall, aircon, turn down service with pillow mints a nice... More

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Denise Skelton, General Manager at Hotel Indigo London-Paddington, responded to this review
20 May 2012

Dear Guest, Thank you for your review, unfortunately being a Victorian building it is difficult have all standard sized rooms. You may wish to book one of our Executive King bedded rooms which you may find to be a lot bigger. I am glad that some of the other touches in room and our facilities made up for the size.... More

Enkhuizen, The Netherlands
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 23 April 2012

Perfect location, just around the corner of Paddington Station. The room and bathroom were nice and quiet. There was a comfy mattress on the double bed, although it was a bit short in length. Personally I think there are some improvements possible in their restaurant. The size of the dishes could be better, for the price you have to pay.... More

Was this review helpful? Yes
See 3 more reviews by swesterveld for London
Denise Skelton, General Manager at Hotel Indigo London-Paddington, responded to this review
1 May 2012

Dear Guest, Thank you for taking the time to write your review, I am so sorry to hear you were disappointed with the service in our restaurant. I can assure you that at Hotel Indigo guest satisfaction is of upmost importance to us and your comments will be actioned. As always we are pleased receive any feedback from our guests... More

Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 22 April 2012

I was in a room on the 3rd floor, facing Norfolk Square and I had a wonderful stay for 4 nights. Very comfy bed, spacious room (I have traveled in London, alone, many times, and was used to rooms so small you could not open your suitcase except on the bed), WONDERFUL shower, nice toiletries, mints on pillow, slippers/robe, good... More

Was this review helpful? Yes
Denise Skelton, General Manager at Hotel Indigo London-Paddington, responded to this review
1 May 2012

Dear Guest, What an amazing review!! Our rainfall showers are so invigorating especially with our luxurious toiletries. We look forward to welcoming you back to Hotel Indigo, Paddington. Kind Regards Denise Skelton Hotel Manager More

5 of 5 stars Reviewed 21 April 2012

My fiancé and I had a wonderful week stay. Very close to the underground. Great area of the city. More

Was this review helpful? Yes
Denise Skelton, General Manager at Hotel Indigo London-Paddington, responded to this review
1 May 2012

Dear Guest, Thank you for your review on your recent stay with your fiance. I am so glad you both enjoyed your week with us and look forward to welcoming you back. Kind Regards Denise Skelton Hotel Manager More

Martinez
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 April 2012

We stayed there for 4 nights in April and strongly recommend this hotel. The staff was professional and courteous. The room was nicely laid out and very clean...and I love hotels with an in-room safe. Easy walk to the Paddington Station. More

Was this review helpful? Yes
See 3 more reviews by Snapology for London
Denise Skelton, General Manager at Hotel Indigo London-Paddington, responded to this review
1 May 2012

Dear Guest, Thank you for your lovely comments. I am so pleased to hear you enjoyed your stay with us and look forward to welcoming you back. Kind Regards Denise Skelton General Manager More

Perth
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 13 April 2012
2
people found this review helpful

Last time I was in London I was only in overnight, so finding somewhere super convenient was really important. Luckily I was recommended to The Indigo by a friend who visits London often. It's super close to Paddington so getting there via Heathrow express was a breeze, as was catching the express back to Heathrow for my departure. Of course... More

Was this review helpful? Yes
Denise Skelton, General Manager at Hotel Indigo London-Paddington, responded to this review
15 April 2012

Dear Guest, Thank you for choosing to stay with us on your transfer through London back to Australia. It is great to hear that one of our guests recommended us to you. Our lower ground rooms are perfect if you need a quiet room and provide a great nights sleep! We hope that you are able to stay with us... More

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Additional Information about Hotel Indigo London-Paddington

  • Hotel Indigo London
  • Hotel Indigo London Paddington
Address: 16 London Street, London W2 1HL, England
Price range (per night):* 259 AUD - 505 AUD

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Hotel Indigo London-Paddington
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