We arrived at the hotel very late on Friday night and on first impressions it is an impressive building, the old airport terminal building in fact, complete with vintage plane covered in lights out front. We had booked our stay through Superbreaks and communication has broken down resulting in the hotel not having our reservation. The front desk staff were...
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Thank you for your message.. I will pass on your words to my Reception team and congratulate them on delivering a solution to the booking issue...
It is also great to hear breakfast was great, as we have added extra items from guest requests over the last few weeks, so this feedback is appreciated
Thank you
Phil GM
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Had a very pleasant room, the hotel represents very good value. Stay was very good only blighted by a fire alarm at 1AM!
Warm welcome at check in, spotless room and very quiet location as requested. Breakfast of very good standard, with lots of choice.
Staff were very nice. I would firmly recommend this hotel.
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Thank you for your feedback on my hotel, it is great for us to hear you felt our hotel was value. We have added many new items to our breakfast over the last couple of weeks, so your comment is greatly appreciated. Sorry about the fire alarm, but it was a issue out of our control.
We look forward to...
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we stayed in this hotel a few times but enough is enough now.
las time we stayed we put a complaint in and it was dealt with very well but this time I cant even be bothered to let them know.
We stayed for two nights .We were promised an exewcutive room with a free bottle of wine and sweets...
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Reviewed 12 February 2012
It appears we have let you down on this occasion, especially when you have stayed in our hotel before and have given glowing feedback. For you feeling this way I can only apologise and suggest that you contact us during your visit, should you not be happy with our service of a package offer., We may have been able to...
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You can't fault this Hotel, I had parking for 15days included, also return cab fare included in Price to airport and back to hotel to collect car,The staff so helpful, the room spotless, had light supper at bar, good food and wine and reasonably priced. I have stayed here several times and never been dissapointed, ever!
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Thank you for your feedback. We endeavour to give our guests value for money and it appears that on this occasion we have done. I appreciate your time taken in posting this message and I will pass on your thoughts to my team,
Kind Regards
Phil GM
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My husband and I stayed here on 4 and 5 May to celebrate our 10th wedding anniversary. Although the staff were very friendly and helpful we felt a little let down by some of the club room services as we had paid extra for these in advance when booking the executive suite.
The first night we were there the chap...
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Thank you for your feedback and the high score. I apologise that we missed such an opportunity in congratulating you on your anniversary. When you come back please let us know and we will celebrate with you. I have also taken your feedback to discuss the concern around our exec lounge. The water was a challenge to which we rectified...
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This is a clean, art-deco hotel, close to JL airport. It used to be the old Speke Airport terminal building and was converted several years ago to a hotel. Rooms are very quiet considering its proximity to the airport and are also a decent size with extremely comfortable beds. The hotel has good amenities and the breakfasts are very good....
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Thank you for taking the time to post this message. I appreciate your comments!
Phil D
GM
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Stayed overnight recently for a conference, I didn't venture out of the hotel so can't rate it as anything other than a great hotel close to the airport as I'm not sure what else is near!
Staff were all very friendly & helpful. Ate in the restaurant at night, it was good food at a reasonable price for a hotel....
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Thank you for your positive comments. I am glad you enjoyed your stay, should you return we have a range of local activities to which we can enhance your stay with us, so please just let us know should you return.. If you like shopping there is a huge shopping park opposite, Helicopter flights, Go Ape climbing centre and David...
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stayed here for a weekend in april 2012. Room was large with 2 double beds, clean and well stocked with tea and coffee. Hotel breakfast was fab value for money and really well replenished, not just your typically soggy buffet. Lots of fruit, yogurts and pastries plus the usual fry up stuff.
every day we got the bus from infront...
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Thank you for your positive comments, especially about breakfast. We have recruited an awesome new Head Chef out of London and we are pleased to see more positive comments appearing about our food.
Thank you
Rgds
Phil
GM
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Interesting building and decorate, the room was nice clean and functional.
Staff were friendly and efficient. Breakfast was good , traditional and broad choice.
The bar was hospitable a nice to meet colleagues and health club is convenient. Shopping opposite is useful if you in need or just obsessed ... If I am in the area I will stay again.
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Thank you for taking the time to post this message.
I appreciate the fair and honest feedback. It is good to see you socred us well, I look forward to you returning in the future so we can improve on the "value" of your rating.
Rgds
Phil D
GM
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I stayed at this hotel in March of this year the room was amazing, massive big room, spotless great views and staff were lovely and very helpful
value for money was good too room rate was was not a joke like some other hotels near by overall 10-10 would recommend it to anyone
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Thank you for this excellent feedback. I will be feeding this back to my team and I look forward to welcoming you back in the future
Rgds
Phil D
GM
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