I stayed in this hotel not long ago but it didn't quite live up to my expectations. The room was small and cramped and would benefit from some renovation. Reading other reviews where people praise the rooms they were alloted, I can only assume that as another reviewer said it is 'pot luck' with the rooms.
Men and women who...
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I stayed at this Hotel over the weekend of 4th May on a Stag do. When we arrived at 1pm our rooms weren't quite ready so we headed down to the bar to top up on what we had on our journey. Bar staff very pleasant. 1 of the boys wanted a Morgans and coke but was told that there...
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I went to the hotel last week 14th May. The reception staff was very helpful and moved us down to the first floor due to Mum having a walking stick. They were very helpful with directions. There was a problem with the room on the Tuesday and they had to move us again. Which was done with no problems. The...
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Dear Sarah,
Thank you for taking the time and trouble to write a review. I am delighted to hear the staff where so helpful and you en joyed your stay. Thank you for your comments I will share them with the team to aid with our ongoing training.
Mark
General Manager
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Stayed in this hotel for the weekend. We were given a room on the ground floor. There was a loud humming noise and the floor vibrated by the door. We asked at reception what the noise was and if they could turn it off. The staff were really helpful and someone did investigate the noise and it turned out that...
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Dear Westie,
Thank you for your review. I am sorry to hear of the problems you encountered on your recent stay with us and apologise on behalf of the hotel and myself. I am glad the team dealt with any issues as quickly as possible and all the staff were welcoming.
Kind regards,
Mark
General Manager
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Booked a twin room for an overnight stay, attracted by the location, close to Philharmonic and in Georgian quarter. Room was shabby with tired decor, clean but one of the beds sloped, making for an uncomfortable nights sleep. Pleasant staff but for over £100 this room was not value for money.
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Dear marywest,
Thank you for taking the time to review your recent stay with us at the hotel. We continually are updating our rooms and service and we take your comments on board.
I hope we have the pleasure of welcoming you back again.
Kind regards,
Mark King
General Manager
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Me and my girlfriend stayed on the Sunday prior to May Bank Holiday, having gotten a good deal for £84 double room inc breakfast and 3 free drinks each. When we got there we were shown to our 'double' room on the ground floor- it was bad. Despite the deal we got we were disappointed to say the least- very...
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Dear Feren,
I am delighted to hear you enjoyed your stay and sampled our fabulous buffet breakfast
I am disapointed about the comments to hear of your initial findings and I am glad we rectified this immeadiately and your stay was a great one.
We look forward to welcoming you back soon
Kind regards,
Mark
General Manager
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Booked this hotel for a girlie weekend away! Staff were very helpful & pleasant answered any questions we had and gave us free drink vouchers for our first night there! But I'm afraid that's we're the niceness ended...our room was on the ground floor large & spacious for 4 girls but the room had NO heating it was the coldest...
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Dear Sunlady,
Thank you for your review. It is great to hear the staff were all approachable and eager to help.
As discussed I am sorry we had problems with the boiler at that time and can say that this has been rectified with the installation of a new boiler. Once again thank you for passing on your comments which...
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I stayed in April with a bunch of friends for a couple of nights. The first night I had my own single room, it was clean, very small and very basic. Located up and down a maze of staircases. As I was in shared twin room the next night, I left my luggage in a friend’s room. It was huge,...
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I stayed here in January 2012 for a girls weekend away.
We got it for around £35 each per night so it was an excellent deal. We stayed 2 nights.
The rooms the other girls got were lovely, but we got put in one on the top floor as there were 3 of us. It was a bit of a...
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Dear SummerAngelVicky,
I was thrilled to hear your positive comments about the staff and your recent stay.
Also that you enjoyed the full english breakfast.
We hope to welcome you back soon.
Kind regards,
Mark King
General Manager
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This is a late review but I thought I should share my experience with people as the reviews on here make this hotel sound like hell, when really you get a standard room and excellent service in the centre of the city. Me and my husband stayed here during march 2012. When we arrived we were greeted by a friendly...
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Dear Gina,
Thank you for your comments. I take all feedback very sincerely and the needs and requirements of all guests seriously. I apologise if I did not seem sorry for the mishap. I am glad to hear the matter in hand was resolved quickly and you enjoyed the free drinks and our hospitality in the bar.
I will share...
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