ok, this is our 4th time here in a year, visitin family in the area for 3 nights. Never had any cause to complain. However, we were located on the 3rd floor this time. Had a glaring spotlight, situated in the car park at the rear of the building, illuminating our rooom all night. Most annoying. When I advised reception...
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Thank you for reviewing your recent stay at our hotel. At Premier Inn we always strive to provide customers with a comfortable stay, and I apologise that on this occasion your stay was less than relaxing. Your experience was far below our usual high standards, but be assured that the comments will be investigated to ensure it does not happen...
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