We stayed her for one night for a mixture of business and visiting relatives. The room was on the small side and a little tired, but not bad and had great views. Staff were friendly and helpful. Carvery was good and good value for money. A good base for a short trip.
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We were pleased to hear you enjoyed your stay, and the staff provided a good friendly service for you. We look forward to welcoming you back on a future occasion
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We booked for a much needed treat weekend, but ended up glad to get out of the place.
We specifically asked for a sea view, but got a view of extractors and pipework.
The room was clean but VERY dated and worn - more like a 70's reject.
The other guests (if you can call them that - lager louts...
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Sorry to hear you did not enjoy your stay and you were disturbed by other guests. We do expect all of our guests to be courteous and respect each other and this has clearly not happened on this occasion. We do have a full night management and security team to deal with any issues that might occur. The rooms are...
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Negatives First:-
1) On arrival pulled up to outside of hotel, and spotted car park barrier, so moved up to it and saw that it was padlocked. Abandoned car and went in to reception, who told me you should press the button, take a ticket and the barrier will rise….what she didn’t tell me was that THE car park barrier...
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We were pleased to see you enjoyed some of the hotel services and facilities we have to offer and you found the staff helpful and the breakfast to die for. It is our usual procedure to advise of credit facilties at check in process if you wish to charge to your room. Apologies for the poor communication regarding the correct...
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We stopped for a Saturday night in June, could not believe the poor service and disgusting room. The room we had, had two dirty and heavily stained chairs, gloss paint dripped on the table, a window so dirty you could nt see out if it, peeling wallpaper, damp wood panels in the bathroom, a centre bed console obviously no longer...
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Sorry to hear you were so disappointed with your stay. Reception is usually manned at all times unless the staff are dealing with queries at back of house however we also have a duty manger on duty at all times. I am sorry for the poor service you have received and no one assisted you. Please rest assured all of...
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I have recently been on business to Blackpool I stayed at the Hilton on my first visit and was very happy with the choice I made. Not only was KAI an excellent receptIonist he actually showed an interest into where I had travelled from and was very patience and informative. Lovely smile and a warm welcome after a 5 hour...
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We were pleased to see you enjoyed your stay and the staff provided a good and friendly service for you. Thank you for your feedback this is most important to us.
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you don't get a second chance to make a first impression.
their manager sally -- is in need of retraining and needs to look at herself in the mirror .
family of 4 : 1 night BB £ 110
Hilton gave us a room that was one bed and a sofa bed for two kids then asked us for £50...
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Apologies for the poor communication on our part regarding the room type, the hotel was completely full at the time of your stay and no alternative rooms were available. We were pleased to see that this was sorted out for you, and you will return in the future. Once again I am sorry you felt let down. Thank you for...
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The staff in this hotel are superb they really go the extra mile to give good customer service. The hotel is large,rooms fine with all mod cons and breakfast and dinner superb-even the fussiest of eaters will be catered for well done Hilton blackpool
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Reviewed 27 June 2011
Reviewed 2 January 2012
Reviewed 30 October 2011
We stayed at the Hilton Blackpool for our Honeymoon and loved it so much that we stayed an extra night.
The staff are brilliant and the food is to die for!
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fabulous hotel, good food, swimming pool not up to normal hilton standards but I believe they inherited it from the previous owners. The beds have been changed recently having stayed there before we were very dissapointed to discover the beds have been changed to solid wooden bases with normal mattresses. When you sit on them they do not give. the...
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Sorry to hear you found the beds to be uncomfortable, we have received no further recent complaints regarding this and the majority of beds have been replaced recently in accordance with Hilton standard. I was pleased to hear you enjoyed some of the hotel services and facilities we have to offer and hope you will return on a future occasion.
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I have stayed at this hotel quite a few times on business outside the main holiday season. It is easy to reach by car and is only about 10 minutes walk to the centre of Blackpool. I would think all rooms have some type of view of the sea - every one I have stayed in has.
The hotel has...
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We were pleased to see you enjoyed the hotel services and facilities we have to offer and will return. Thank you for your positive feedback this is most important to us.
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745 Reviews
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