I too had the unfortunate mistake of having to stay at this establishment during conference in Blackpool. The receptionist/manager could not have been less helpful if she'd have tried. As it was a group booking no party members were allowed entry to their rooms until the total bill ( nearly £1200) had been paid in full, in cash. The staff... More

I have been going to Blackpool for 20 years to attend conferences and this was truly the worst hotel experience I have had. On arriving, aside from the staff member at reception being extremely rude, I went to my room to use the bathroom and discovered the previous customer's half used toiletries in the shower. Worse was to come as... More

Not long booked in & lift broke down, this happens alot we were informed, being wheelchair bound this i found scary. I was told staff would carry me up & down stairs for my meals ! Where,s health & safety when you need them ? I was so upset by alot of things we asked for refund & didnt bother... More

I travelled for a weekend break with 3 friends, we chose this hotel as our first choices were fully booked.Very unusual paying cash on arrivel we have not had to do this before.The upstairs areas are very claustrophobic with narrow corridors and small rooms. No shelving in shower room, cold water in shower for first 2 days.Rooms were clean and... More

Had a Fri to sun stay, (for the Northern soul weekend),we had booked to stay in another hotel but they informed us at 5pm on Thursday 1 day before we were due,that we had been changed to this hotel!!! Unpleasant receptionist would not take card payment,cash only!!!! reception area grubby,and the route to our room did not improve! scary lift... More

On entering the room, the wallpaper was hanging off, there was no handle on the bathroom door, they managed to move us to another room, which was only just a little better! I would tell everyone to look for another hotel ..... dont waste your money on this one!! More

We got the impression they couldn't organise a booze up in a brewery, we have never been somewhere that is so disorganised. There wasn't one meal time where they didn't get the order wrong, seating plan double booked or forget to serve a meal! We checked in after 4pm and the room still wasn't ready for us! A lot of... More

I stayed at the hollies this weekend with my teenage granddaughters and my daughter. my fifteen year old shared a twin room with me. the toilet seat may once of been white but it was all scratched and black very unhygenic, the bathroom had a shower but the door of the shower hit the wash basin so you had to... More

I travelled to blackpool for a girls weekend and stayed at the Hollies , I have got to say a big thank you to all the staff for putting up with us , (Thanks Paul), We had such a good time helping the waiting staff out at dinner and hopefully made the other guests feel happy as we perform singing... More