Did not stay in the rooms but met friends for dinner in the main restaurant. The guy behind the bar which adjoins the main restaurant was frankly useless! Didn't have any Bacardi and when we asked whether the other bar had any he didn't even bother to offer to go find out! (There were no other customers around at the...
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Dear Reviewer,
Thank you for sharing your detailed feedback with the Trip Advsor community.
Clearly your experience was far from what would be considered to be appropriate, it does however please me to read that you enjoyed our new summer menu, and our new Head Chef will be delighted to hear this, as for the service it pleases me to...
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I stayed at this hotel for a couple of days from Friday afternoon to Sunday morning, when I got there I was amazed by the reception and the character of the building with the lovely wooden staircase, the two ladies at reception were lovely and told me my room etc..
Arriving at my room was no problem at all and...
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Dear Reviewer,
Many thanks for choosing to stay with us at The Noke by Thistle, your positive comments have been well received by the team.
Regards
Simon and Team
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I had my wedding here on the 6th April
On arrival everything was perfect , check into the room fine staff were lovely , got to the room it was big clean and pretty much perfect , had a great night sleep the first night the night before my wedding , on the day of my wedding i ordered some...
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Dear Reviewer,
It is very disappointing to read your comments for a second time, I can assure you that following your initial feedback direct with the hotel, we have reviewed all points raised by you as previously discussed, as some of your points are clearly unacceptable.
Regards
Simon & Team
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Got a great deal online, and chose this place for the location close to london but far enough away to escape the rat race, the leisure club was excellent as was the bedroom size and great breakfast, its a good looking hotel and the staff are a real credit.
Dear Reviewer,
Thank you for choosing to stay with us at The Noke by Thistle, and your positive comments will be passed on to the entire team.
We look forward to welcoming you back when you need to escape the race.
Kind Regards
Simon and Team
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i only stayed for one night and it was lovely,freindly staff and clean hotel.the rooms where big and the swimming area was brillient.i dont see why people have put bad comments on the hotel. pay more money if you want royalty!!!! lovely place and would be a plesure to stay there again. (dont take notice of bad reviews)
Dear Reviewer,
Thank you for choosing to stay with us at the Noke by Thistle, your feedback is most welcome.
As with all feedback your comments will be shared with our team members and I am sure they will delighted.
We look forward to welcoming you back in the near future.
Regards
Simon and Team
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We stayed here for one night following a wedding and certainly would again should we be in the area. The staff were helpful, the room was to a decent standard and the breakfast was pretty good.
Dear Reviewer,
Thanks for sharing your recent experience with the Trip Advisor community, its always good to receive comments from our guests, I will pass this on to the team who will be delighted.
If you are in the area in the near future then we would be more than happy to accommodate you.
Kind Regards
Simon and Team
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The hotel reception suggests a modern hotel, but once you get into your room, its clear they haven't been updated for a while. Although clean, the bathroom had seen better days and there was mould around the window. The shower was pretty terrible - they could do with replacing. Also food was pretty rubbish. Staff however were very friendly and...
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Dear Reviewer,
Very pleasing to read that our team were friendly and helpful during your recent stay, your feedback will be shared with them.
We are in the process of updating bedrooms, having completed 24 standard rooms, we also have 42 deluxe rooms which I am confident would be to your liking.
Regarding the bathroom windows that require attention, these...
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We recently stayed here for just 1 nite after a wedding. The wedding itself was a wonderful day but our experience of staying at the hotel was shocking.
On arrival to check in at 3pm we were told a room wasn't ready, and we weren't the only people left waiting.
The room was worn and as a previous reviewer wrote...
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Dear Reviewer,
Thank you for taking the time to share your detailed feedback with the Trip Advisor community.
The age and fabric of the building clearly does not justify the poor levels of service you experienced at breakfast, thanks to your detailed feedback I have investigated all of the issues raised by you and have personally spoken with the Food...
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Having read several reviews before coming to this Hotel I was uncertain of what to expect. But from the moment i walked throught he door it was as stated, 4 star all the way. The room was large and clean and had everything one should expect from a 4 star hotel. I did not eat at the Hotel that night...
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Dear Reviewer,
Thank you for choosing to stay at The Noke by Thistle, as with all feedback this will be pased onto the team.
Your comments reagrding the toaster were not alone and I am pleased to say that we are in the process of improving our breakfast offering part of this will be a upgraded toaster.
On behalf of...
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I recently stayed at the Thistle, St Albans for a company work event. It was hugely disappointing, from the ability to do the basics such as Wifi access, the attitude of the staff to the ability to pay the bill at the end.
The food in the restaurant was poor - including the re-cycling of the same desserts for lunch...
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Dear Reviewer,
Clearly we have failed to deliver a satisfactory experience on your recent stay with us, please accept my personal apologies for this.
We really do welcome all feedback and as this allows us to focus on specific areas that require improvements.
Regarding Wifi, unfortunately our providers had a major technical issue during the week of your stay that...
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