This hotel has the potential to be very good but they need to get their customer service right. Being a Marriott Rewards member and therefore staying in Marriott hotels on a regular basis, I have come to expect a certain standard of the Marriott brand and this particular hotel falls short. Unfortunately, despite the spacious rooms, lovely location and good... More

The Highcliffe is a Hotel run as a Hotel should be, I spent many years working in the Hotel and Restaurant business, this is everything a Hotel should be. It is immaculate, well run, And worth the price tag. The Breakfast is buffet style but if you want anything, nothing is to much trouble. More

We had some airmiles to use up and decided to spend them on a one night stay here, quite different from our usual hotel stays which is usually a premier inn or similar, but a real treat. Very grand & luxurious, attentive staff. Lovely big room with sitting area, amazingly soft bed, though views were of a side street -... More

My wife and I have used this hotel several times on business when we generally stay for 3 nights. We have never been let down. On this most recent stay, the service was - as ever - friendly and first class, the room was clean with all the facilities expected and needed, and food in the restaurant was to a... More

we enjoyed very good service from william ( from malta) at the terrace on a tuesday lunch time. the lounge menu has a large selection of dishes from light snacks to full main courses. all four dishes we chose were very good and well presented,we also had wine and coffee all served with a smile .the terrace has fantastic views... More

Service was good, room's were clean. Had a great time. More

Stayed here for one night in April as friends were getting married nearby. Booked at the last minute on Hotel.com and got a very good deal. Staff were polite and friendly and the hotel itself is very nice looking, nice decor and lots of little nooks to sit in and relax. Situated right on the seafront so would be lovely... More

Stayed for one night, the day after our wedding. We had a bottle of champagne, strawberries and petals waiting for us in the room and a fantastic sea view. We had a very romantic lovely stay, thank you More

We enjoyed a two night stay at the Highcliff in a sea view suite with our two small children. The staff were very friendly and they made all of us (including our kids) feel welcome. Most of the other guests were over the age of 60 but I guess that is to be expected at the British seaside in the... More