The reception area and bar is very welcoming. The room is of an average size and was clean, however I found that it wasn't kept clean during my stay as the complimentary toiletries weren't replaced after use. This is also the first hotel that I have visited where the morning paper wasn't delivered to outside my door. When I asked... More

We had a groupon voucher and received a glass of wine each from the bar on arrival. Check in went smoothly, our room was nice and clean and ha everything we needed. We had our evening meal downstairs in the restaurant which was very tasty. Our waitress was very attentive. The walls are quite thin - we could hear a... More

Just spent 4 nights in The Hallmark, Bournemouth. The room was clean but real issues with standard of the laundered towels (I'm sure mine had been used to clean the bath, sink & bathroom floor before being placed on the towel rail). I had to make 2 requests for the staff to provide clean towels. Windows did not close properly... More

Have just got back from the hallmark bournemouth after a 3 night stay as a special treat for my wife, and I have to say the experience was as good as it could have been. I think some people expect the ritz, it's not so don't moan about it. On check in 1 hour early room was not ready so... More

Initially given a room on the 4th floor which is up a narrow staircase off the 3rd floor. From the outside this cluster of rooms perched on the roof look like a WW2 bunker. That room was dated and the reception did provide a swap to a lower floor with a lift access. The single lift however was slow and... More

This is the third year I have stsyed at the hotel and the service has slolwly getting worse. Last year the room had no Internet. This year although we have Internet it is completely slow, the room is clean however the bathroom smells of stale beer the shower is slow. Now to the food the last two nights I have... More

Arrived Sunday evening now on my 3rd night. Dinner menu is pretentious and expensive. Certainly nothing is substantial for a northern type like me. The pea & ham broth was thin with little sign of ham. It was so watery the bread had difficulty floating. Vegetables are charged extra an mussels had been allowed to dry out before being served.... More

I stayed for two nights with my sister & a friend. We had all been looking forward to a relaxing time away from the stresses of work and looking after kiddies. This is not what we got! Initially all started well, the staff were extremely friendly and helpful. However this is all the hotel has going for it. (oh apart... More

Had planned a girly weekend away to cheer up friend/fellow guest who has recently been unwell. We had envisaged a chilled, two nights away in the spa. Bad Points: 1) First night was DVD and pizza night in (part of the deal). A pineapple pizza arrived which is a strange choice seeing as its quite an acquired taste. Two of... More