We stayed here for 3 nights over a weekend.
First impressions from the outside were ok, the hotel looked presentable and was in a nice quiet area, although the hotel has no parking there is lots of free unrestricted onstreet parking in the area.
The staff were great, very friendly and helplful, we had a nice welcome. The reception area,...
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I have just returned from this hotel & it was a nightmare,it took me 3 room changes to get a room with hot water,no rain coming into room & no heating on,I wasn't the only one to have this problem as all the guests were talking about the lack of everything......The food was shocking,most of it was un edible,the first...
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Sorry to read that you didnt enjoy your staff with us. We do try to cater for the appropriate market and perhaps we were not suitable to your needs. I am glad that you considered the staff delivered good service as we do strive to do that. I hope you find a holiday destination that meets your needs. Our Coast...
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Having just spent 4days in this hotel we were very disappointed in most areas, once you got passed reception the place was in a poor state of repair,most painted areas needed a lot of t.l.c .Food choice and quality very poor also meal times very short, while we were there there was a fire alarm one evening there were no...
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Thank you for taking the time to post your review. I was surprised that you didnt find the food to your liking as we normally get plenty of compliments for this area. With regards to the fire alarm, staff are fully trained in their repsonsibilties and we do carry out monthly evacuation drills and evn more frequent weekly checks. Regretably...
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stayed at hotel last week.room small but okay bathroom TINY,have to reverse out
food average but staff LOVELY service with a smille
damp down walls in entertainment area.went with national holidays so as a base is ok.you get what you pay for.the lift is a listed building
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Glad to read that you found the staff The "damp" on the walls in the ballroom is unfortunately from a recurring roof leak which is now cured, again!!
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Had a weekend break here with National Holidays. Whilst a lot of the hotel areas are very tired, our bedroom was nicely refurbished and comfortable. It is a pity the floors creak so badly. The staff were all very pleasant and the meals were good with waitress service. A nice touch is the glass of wine with the evening meal....
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Thank you for your kind review. It is always pleasing to read when a guest has enjoyed their stay with us, and that the staff have delivered excellent service. I do pass on the comments made to the team here and I am sure they will be pleased to see your comments
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Stayed at the bay trecarn mon 16 th april- fri 20 th on a national break.On arrival the hotel seemed ok and on a residential part which i didn`t find a problem.We checked into our room and i had asked for a refurbished room which we were given on the top floor,negative point were the windows did not open and...
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So glad you had a fun holiday whilst staying with us recently. We do not try to compete with the 5 star market and our aim is to offer good value for the price we do charge. It was also pleasing to read that you enjoyed the entertainment during your evenings and we do try to cater for all tastes....
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Our first time to Torquay and travelled by National Holidays. The hotel looks small from the outside but is like a Tardis inside. All area's (bedroom and lounge area's) are badly in need of painting and decorating (particuarly the ceilings in the lounge area's) our bedroom was clean but shabby, the hot tap was loose on the sink in the...
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Thank you for taking the time to post a review following your stay with us. I will make sure that the restaurant team see your review as they do work exceptionaly hard to serve up to 230 customers betweeen them and I know it will please them to see their efforts are appreciated. We are always looking to improve the...
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This was only our third break with National Holidays so the hotel wasn't a surpise unlike the first one last year. The hotel which we were told had had millions spent on it, where I'm not sure. It was clean apart from the rusty iron window frames, not much you could do with those apart from take them out. The...
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Thank you for your review. As General Manager I make sure I read every review posted on here as it does help us to deliver what we hope is the right holiday for our market. Sam is an excellent member of the restaurant team and I wlll make sure he is made aware of your lovely remarks about him as...
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We have just spent an enjoyable 5 days at the Bay Trecarn Hotel, Torquay with National Holidays (over the past few years we have enjoyed many breaks all over the UK with National Holidays). The hotel was excellent value for the money paid - our bedroom was rather small but had been recently renovated/ decorated - it was clean. The...
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Thank you for your review. I was very happy to see that the new voucher system is working and it made the service from the bar quicker than previous all inclusive breaks. Value for money is very important to us and we do try to make sure we deliver an excellent product whilst remaining competetively priced. I hope you will...
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Enjoyed the Easter break at the Bay Trecarn Hotel.The bar lounge and restaurant areas are comfortable,and clean.Our bedroom was ok but bathroom needed updating.We were on second floor and found the lift too small and antiquated.The meals were average but the staff coped very well with the amount of guests and we never had to wait long for service. The...
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Glad to read that you enjoyed your Easter break with us at the Trecarn. The bar can get very busy when we have a full house but the staff work very hard to keep everyones glasses topped up! Hopefully we will be able to welcome you to the hotel again in the near future
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