We chose this hotel as we knew we'd be arriving late at night and needed a hotel with 24 hour room service to enable us to get a late bite to eat. After telephoning the hotel we were reassured that they could provide this service so we went ahead and booked in for the night. Our family of 2 adults...
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Having never stayed here before was pleasently pleased with the seaview room
+ the staff could not have been more helpfull. I am very happy to recomend this hotel,
but please note it is not in Torquay town centre £5.00 tax to Toruay Harbour
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Dear telephone-man-one,
Thank you for recommending us on Trip Adviser. I appreciate your feedback. We are about a 20 minute walk down to the harbourside and bottom of town. You taxi fare sounds excessive...
I hope you'll visit us again soon.
James
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Just returned from a weekend at the Best Western Gleneagles. I was with a party of 15 and I can honestly say the food and staff were excellent, we all thought it fantastic value for money and had a wonderful time, there were a few issues with the weather but the staff coped admirably. Wouldn't hesitate to return.
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Dear Ruth B,
Thank you for your review, I am really grateful that you took the time to write a response as well as complete the BW survey. It was good to talk to you and your party while you were here.
I hope that we can welcome you back again in the future!
James
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Art deco downstairs. Room shabby, tired & old fashioned. Heater noisy, wind blowing & whistling through windows, draughty. Cracked sink. Appallingly shocking shower. Still using blankets!! Had to ask for extra blanket as very cold. Very poor value for money. Service & breakfast great, only redeeming factor. Wouldn't recommend, would never re-visit.
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Dear scubachick50,
Thank you for taking the time to write a review. I am sorry that on this occasion you were disappointed with the standard of the bedroom. The last few bedrooms with blankets will be changed to duvets next month. As for the cracked sink, I apologise and can assure you that I will arrange for this to be...
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Just back from a few days away at this lovely hotel. It was very easy to find on a quiet street. We checked in early and found we had been upgraded to seaview rooms and mine was a double rather than the single we had booked which was a lovely surprise. The manager and staff at this hotel are really...
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Dear pamjenks50,
Thank you for your kind and honest comments. It is nice that I got a mention too! I am pleased that you chose to highlight the cleanliness. Housekeepers and Room Attendants can often be overlooked. I will be sure to sit down with them the next time they are all together and let them know that they have...
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I am regular visitor of a best western hotels and have to say from reading some of the reviews I thought I would put my own comments on this 3 star hotel. I maybe a bit biased, but hopefully this review will assist other travellers and give honest information
My husband, my mother in law and I stayed here on...
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Dear timike30,
Wow! What an in depth traveller review. I am extremely pleased that you chose to share this informative and relevant review with people who are considering staying with us!
We Audit our rooms regularly and separately audit our bathrooms. I take you comments about the bathtub seriously and will inspect it with a view to replace it in...
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Ok hotel - quite far out of Torquay; not a walk away at all. Very helpful staff and a decent sized room (once we'd swapped). The room was a little run down and could do with new soft furnishings. Walls VERY thin - could hear all sorts of water/plumbing noises and was woken up by talking at 5am one day...
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Dear LeanneCirencester,
Thank you for your praise of our staff here at BEST WESTERN Hotel Gleneagles. We a small team that take great pride in the service that we offer our guests. I am sorry to hear that you experienced issue with noise in you room during your stay with us. Noise is something that has not been raised with...
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just returned from a 2 night break when we arrived there was no record of us being booked due to an error on best westerns part but tis was soon resolved and we got our sea view room this had lovely views overlooking ansteys cove room was small but clean and tidy bathroom was small but again clean only downside...
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Dear Stephen G,
Thank you for posting a review, it was good to see that you enjoyed your stay. I have shared your comments with my team here, hope to see you again soon.
James
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We arrived on the Friday 13th April and was greeted by the duty manager which was very nice and our evening meal was very good.
Our room although clean and practical was old and in need of smartening up but it had a balcony and was also sea view. The shower was a bit of a nightmare as it had...
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Dear Mike L,
Thank you for taking the time to post a review on Trip Adviser. I apologise for the problems that you experienced with your shower and the noise from adjacent rooms. Here at Best Western Hotel Gleneagles we appreciate the importance of a providing a good nights sleep to our guests. I am also sorry to hear that...
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As someone who regularly stays in hotels every week on business I rarely give reviews, but felt compelled after reading some of the scathing remarks left by other guests. I would like to think that my comments are fair and some of the negatives given are taken by the management as constructive critisism. I normally stay in what is loosely...
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Dear Robin F,
I am grateful that on this occasion you did decide to post a review and share your opinions with other travellers. Your kind comments are gratefully received and your constructive criticism is even more valuable. I will certainly look at the pillows In our bedrooms with the view to replace those which fall below our guests expectations....
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