We had a four night stay at the Derwent booked through an organised trip. We have visited Torquay many times before but have never stayed at this hotel. We found the hotel staff to be very friendly and the service was generally good, although we did find the room to be rather small. The hotel is in need of a...
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This was our second trip this year to this Hotel and I cannot speak too highly. Whilst I agree that the Hotel is dated in parts, the Hotel is immaculately clean and the Staff friendly. Entertainment is superb and the food justifies five stars. It takes all sorts but people who have complained about the food on other reviews must...
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Reviewed 19 February 2012
The bedroomroom was clean, though the carpet could have done with being replaced as it was old and showing it. The windowsills could have done with some remdial paintwork too. The beds were rather high for someone of my height (5 feet tall), and rather hard too, but at least the bedding was clean and the housekeeping cuoldn't be faulted...
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Thank you for taking the time to post your review. I will assume by the fact that you did not receive a response to your emails and that you did not get the disabled friendly room that the email did not get through our network security. This can happen for a number of reasons. It is always best to telephone...
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We have just returned from a midweek break of four nights duration.All though it is now looking tired and in need of a little uplift in places.We still found the Derwent to be very friendly and comfortable Hotel. The rooms are clean and comfortable, with everything you require, the food and service is excellent with plenty of choice on the...
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Thank you for taking the time to post your review. Regards, Jason.
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We have just returned from a 4-night midweek break at the Derwent. We have stayed at the hotel before and find it a very friendly, comfortable hotel. It is a bit tired in places, but that wouldn't stop us from staying there in the future. The rooms are clean and comfortable, with everything you need, and the food is very...
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Reviewed 17 October 2010
Thank you for taking the time to post your review. I have mentioned to my Head Housekeeper that you have raised some shortfall. This is unusual, as you have pointed out. We hope to see you again soon. Kindest regards, Jason.
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2nd visit to hotel, traveled down by coach for a weeks bowling, this was unfortunatly spoilt by the weather but the facilities and staff at the hotel rescued what could have been a total washout.
The only negative would be the waiting time for the lifts as I was on the 4th floor and there is only 1 of the...
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Thanks for your review. Sorry about the weather. We look forward to seeing you next year. Kindest regards. Jason.
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having just spent 5 days at the derwent, we shall never go back. the room and the service was quite good, but, the food was shocking. there were no croissants for the breakfast, i don,t like a cooked one and i had fish just the one day and it was bone dry. the evening meals were terrible and i only...
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Reviewed 21 June 2011
Thank you for taking the time to post your review. Our food offering usually gets very good reviews. Indeed reviews from the same week have been very positive regarding the quality and choice of our food. I am truly sorry this was not your perception as we spend a lot of time trying to get this right, and for the...
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We travelled on a coach tour by Dunwoods from Nuneaton in the Midlands. Whilst we have been on holiday to Devon many times and love it always, we had not stayed at the Derwent Hotel before. I must say we were pleasantly surprised at the level of service provided. The staff were all helpful and courteous, and the food was...
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Thank you for your very nice review. We can accept the credit for the good weather as we have postioned ourselves in the sunny spot in Torquay. We hope to see you again. Kindest regards to the Midlands.
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Traveled on a coach tour last week and although it was very wet and windy out doors the hotel was great. The room which was on the 4th floor was a bit disappointing - small with dark bathroom, but it was clean. The lifts did seem too small for the number of people using the hotel but we were on...
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Thank you for taking the time to post your review. We completely refurbished the rear of our building last year whilst replacing all of our windows. We will be programming the refurbishment of our frontage soon. Again thank you for posting your review. We hope to see you again soon. Kindest regards, Jason.
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very pleasant stay. stayed at the Derwent for the past 20 years with family and never been let down. This stay was just myself and my husband. We have seen a number of changes over the years. The dining experience is not as grand as it used to be, however we did a bargain break and part from one evening...
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Reviewed 1 March 2011
Thank you for posting your review. I am pleased you enjoyed our food offering. The restaurant was refurbished and modernised last year, which saw the introduction of air-conditioning throughout. When modernising we did remove the table clothes from all tables to create a more contemporary feel.
We have an ongoing programme of refurbishment and upgrade in our bedrooms and public...
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