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All 50 Chester hotels »

Mercure Chester East Hotel

4.0 of 5
Whitchurch Rd | Christleton, Chester CH3 5QL, England (Formerly Ramada Jarvis Hotel)
Hotel amenities
Mercure Chester East Hotel
Ranked #21 of 50 hotels in Chester
4.0 of 5 stars 130 Reviews
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130 reviews from our community

What travellers say about this hotel
  • Very good(10)
  • Leisure facilities(6)
  • Swimming pool(4)
  • Bar area(3)
Traveller rating
    48
    43
    23
    7
    9
Only show reviews for Family (16) | Couples (71) | Business (14)
Date Rating
Wakefield, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 27 May 2012 NEW

We have just stayed for 2 nights in the Mercure and was very impressed with the friendliness of all the staff, the manager should be very proud of his team. It is the first time we have stayed in Chester and thoroughly enjoyed the beautiful city. Our short break was very enjoyable and staying at the Mercure made it even... More

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London, United Kingdom
1 review
5 of 5 stars Reviewed 27 May 2012 NEW

We did stay in this hotel for 5 days and honest to say it is the first enjoyable holiday we had couldnt ask for more.The hotel was not that perfect but we can see its getting there.When we arrived kim from the reception was very welcoming and helpful,We did use the swimming pool few times which is nice and relaxing... More

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Middlesbrough, United Kingdom
1 review
5 of 5 stars Reviewed 26 May 2012 NEW

I can't express enough how brilliant this hotel is. We were originally only going to stay in Chester one night but I'm pleased we increased this to two. Not only is there plenty to do in the city but this hotel made our stay even better. We arrived late on the night but the staff member on the desk was... More

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Rayleigh, United Kingdom
Top Contributor
57 reviews 57 reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 21 May 2012
2
people found this review helpful

I should say that the hotel sorted the problems straight away. We booked to stay at a hotel chain in Chester but turned up and found the room to be no better ten a cell. Left without a refund and booked into this hotel/ I had seem it previously on a trip to Prestatyn and was keen to try it.... More

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See 2 more reviews by Crispsting for Chester
GMMercureChesterEast, General Manager at Mercure Chester East Hotel, responded to this review
25 May 2012

Dear Trip Advisor Thank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.com I was delighted to read that you enjoyed your stay with us overall but disappointed with the issues that you encountered. Please be assured that I will be speaking to my Operations Manager about your concerns in order that he can address them.... More

Exeter UK
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 21 May 2012

We stayed here for 4 nights, and feel that we made a very good choice. We had read most of the reviews on here (which we do on every hotel that we visit), but found that a lot of them were simply people expecting The Ritz for budget hotel prices which, let's get real, can never be the case. Our... More

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GMMercureChesterEast, General Manager at Mercure Chester East Hotel, responded to this review
25 May 2012

Dear Trip Advisor Thank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.com I was delighted to read that you enjoyed your stay with us. Please be assured that I will pass your kind comments onto Cisa and the rest of the team, I know that they will be delighted to read your feedback. Once again,... More

Sunderland, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 19 May 2012

Stayed at this hotel on a two day break on a kbg deal. £99 with breakfast. Well located hotel with a lot of things to see in the area nearby. Only a couple of minutes walk to the park and ride to get you into Chester. Hotel rooms were clean and roomy with a big comfortable bed although the bathroom... More

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GMMercureChesterEast, General Manager at Mercure Chester East Hotel, responded to this review
25 May 2012

Dear Trip Advisor Thank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.com I was delighted to read that you enjoyed your stay with us. Please be assured that I will pass your kind comments onto the team, I know that they will be delighted to read your feedback. Once again, thank you for your feedback... More

Birmingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 May 2012
1
person found this review helpful

We stayed in this hotel for the 3rd time and its obvious there are loads of changes as i heard it was bought by another company.Rooms are being refurnished what was nice,We did use the sauna which was lovely.We did have our dinner in the restaurant but a bit of dissapointment as the staff aren,t so helpful,service is a bit... More

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GMMercureChesterEast, General Manager at Mercure Chester East Hotel, responded to this review
25 May 2012

Dear Trip Advisor Thank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.com I was delighted to read that you enjoyed your stay with us. Please be assured that I will pass your kind comments onto the team, I know that they will be delighted to read your feedback. Once again, thank you for your feedback... More

Manchester, England, United Kingdom
1 review
5 of 5 stars Reviewed 16 May 2012

if you ask nicely the bar man who uses his willy to cut the ham and the field mushrooms will separate a large glass of wine into two glasses and top them up with soda/lemonade. WINNER!!! More

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GMMercureChesterEast, General Manager at Mercure Chester East Hotel, responded to this review
25 May 2012

Dear Trip Advisor Thank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.com I was delighted to read that you enjoyed your stay with us and that you were so well looked after by our barman! Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to... More

Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 16 May 2012

Rooms need updating. Also are shower didn't work, but the manager sorted us another shower and brought us a free bottle of wine. More

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GMMercureChesterEast, General Manager at Mercure Chester East Hotel, responded to this review
25 May 2012

Dear Trip Advisor Thank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.com I was delighted to read that you enjoyed your stay with us, despite your shower not working. I was however delighted to read that one of my team was able to move you swiftly to resolve the problem for you. Once again, thank... More

Liverpool, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 15 May 2012

We stayed here last night at a very cheap £22.50 room only, for what we paid I wouldnt complain to the hotel, but if you are paying full price then I would just say this to me does not reflect a 4 star hotel. The room was roasting hot and although there is a fan and the windows open this... More

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GMMercureChesterEast, General Manager at Mercure Chester East Hotel, responded to this review
25 May 2012

Dear Trip Advisor Thank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.com I was of course disappointed to read that you did not enjoy your stay and I would hope that you would accept my sincere apologies for this. We are having discussions with representatives of the owners about a long term investment plan and... More

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Additional Information about Mercure Chester East Hotel

  • Ramada Chester
  • Chester Ramada
Address: Whitchurch Rd | Christleton, Chester CH3 5QL, England (Formerly Ramada Jarvis Hotel)
Price range (per night):* 109 AUD - 190 AUD

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Mercure Chester East Hotel
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