Easy, friendly and attentive check in, parking right next door, spa very nice. My room was clean and the bed was comfy. Went to a lovely, traditional Italian restaurant a 2 minute walk away - delicious food and great service - guiseppes, on Baldwin street. Used the hotel bar afterwards which was pleasant and welcoming

I have just returned from a conference at the hotel and cannot recommend it highly enough. My room was a little small but it had everything I needed and the bathroom was quite large. Food was spot on. We had several meals and all were of good quality. The cellar bar was a highlight too. Now to the best part,... More

We stayed for a friends wedding. Spa changing rooms were filthy... Plasters and hair all over the floor. Was in the pool for an hour and no clesning had been done in that time. No separate changing rooms, i had to change in the toilet. Would of already been in my costume but the fact I had to go outside... More

We stayed in the hotel for 1 night and only used the facilities of the room. The bed was a king size and was probably the most comfortable hotel bed that I have slept in. I suspect the building is listed and has such has all the original single glazed windows, these are however backed up with secondary glazing. For... More

I traveled with a group of 8 ladies on a Hen Party weekend which we booked through chillisauce. They arranged for us to stay for two nights bed and breakfast and a mini spa treatment each. When we arrived at the hotel we all commented that it looked much nicer than we were expecting.The staff were fantastic they made us... More

Where do I start?! Upon arrival we were informed that our room was not ready, even though it was after the standard check-in time. The staff were not interested in making the wait easier with 2 kids and a lot of luggage in tow. We were eventually offered one free drink at the bar after complaining to the manager. We... More

We chose to stay at the Grand by Thistle because it was listed as a 4 star rating and had impressive looking photos posted online. Unfortunately, the actual hotel was much more disappointing - it was decently clean, but it felt more on par with a dinky Holiday Inn than a 4-star hotel. Cracks and unpainted plaster sprinkled the room... More

The Grand is a comfortable Hotel with good space and facilities. The price is reasonable for a city centre hotel and was a great location to explore the heart of Bristol. The room was clean with good facilities and the bed was comfortable. The staff were friendly and helpful from start to finish and at all levels of employment, from... More

The location of the hotel is fantastic. Within walking distance of the Colston Hall & city centre. Check in was quick - but the young man was under the opinion I was on a room only deal. I had to tell him the online deal included either breakfast or room upgrade. Maybe he was training? The room was compact and... More