We visted the resort in January and found the 2 bedroom unit (26) to be very large and spacious. The laundry facilities were also a bonus. What was disappointing was I had booked a room overhanging the lake and we were given one on the grass. This really would not have bothered us except the dishes in the unit were...
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Dear Hoopey_100
We wanted to thank you for your feedback regarding Lake Crackenback Resort posted on Trip Advisor recently. Lake Crackenback prides itself on quality of service, food, spa, activities and customer experiences which is evident from the majority of our responses. We are naturally concerned to read your comments, and are sorry that your stay with us was negatively...
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Chose to stay 2 nights at NLCR after 4 enjoyable days with my 2 children in Canberra and wished we had stayed for longer. NLCR was chosen randomly after initially looking at Jindabyne and so glad we did! Would need to look hard to fault this place.
We booked 2 nights in a 2 bedroom lakefront apartment (#46) and found...
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Dear Craig,
Thank you for your fantastic feed back regarding your summer stay at the Resort.
I am so glad to hear that your accommodation was comfortable and spacious for you and your family.
At the Resort we strive for professional and friendly service, I will pass your comments regarding our staff onto the team.
Once again thank you for...
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Came with the Mountain bikes and explored all of the bike paths in the resort and Jindabyne. Fantastic facilities especially the cafe to get meals and the flat white in the morning! The off road segway experience is also a must! It was great fun. Staff very helpful when asked for directions and made stay great.
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Dear Jane,
Thank you for your wonderful feedback regarding your recent stay at the Resort.
I am so happy to hear that you got to experience the amazing bike trails and the segway tour.
I look forward to welcoming you back to the Resort in the near future.
Kind Regards,
Scott O'Neile
General Manager
Lake Crackenback Resort
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I stayed at the Novotel Lake Crackenback Resort in August, in order to travel into Thedbo each day, staying with a party of 6 the rooms were very spacious and the facilities were well kept.
Even in the winter the pool and sauna was lovely. Breakfast was great!
Loved this stay and will be back again!
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Dear Guest,
Thank you for your comments regarding your winter stay at Lake Crackenback Resort.
I am so happy to hear that your stay with us was enjoyable, I will pass yoru comments onto our team.
I look forward to welcoming you back to the Resort in the near future.
Kind Regards,
Scott O'Neile
General Manager
Lake Crackenback Resort
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Stayed 3 nights here in one of their platinum 3 bedroom chalets. Received one night free as part of their summer special. Good deal. The resort is smaller than expected and quite compact. Activities are all free except for biking, fishing and Segway use. Staff at their activity centre very polite and helpful - thank you Logan. Our chalet was...
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Dear Guest,
Thank you for taking the time to tell us about you recent stay at Lake Crackenback Resort.
In regards to your comments I was pleased to hear that your stay with us was a positive one and that you will be returning to us again.
Thank you for your comments regarding the staff, I will pass your comments...
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This resort should be great, but it lacks the attention to detail one is entitled to expect. Yes, it is well-sited and the grounds are superbly maintained. Yes, the accommodation is comfortable and well-appointed. But why is the management so haphazard?
We have stayed twice, once in an apartment and once in a chalet. The apartment was at the start...
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Dear Guest,
Thank you for taking the time to tell us about your experience at Lake Crackenback Resort.
I am sorry to hear that your stay did not reach your expectations. Please rest assured all issues you have raised will be investigated and rectified.
Thank you for advising us of the light in your room, I apologise if this negatively...
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I would like to echo the previous reviews. We have recently come back from a 5 night stay. We stayed in a lakeside apartment - no 38 and it was very comfortably appointed - everything we needed and more. We ate in the cuisine restaurant 3 times and each time the service was great. We used the tennis courts and...
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Dear Christine,
Thank you for your fantastic comments about your recent stay at Lake Crackenback Resort.
I am so happy to hear that you enjoyed Cuisine and the service, I will pass this onto the team. In regards to the gluten free options at the Alpine Larder I have passed your comments onto the head chef for his consideration.
Thank...
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