I will start with the positives. We booked into The Willowbank Hotel on 02/05/12 as my wife had an appointment at "Christies" hospital the following morning and we didn't want the hassle of the journey there on the day. On arriving we were very impressed with the secure parking. The staff were lovely and very helpful. The "Concierge" was exceptional... More

A pleasant hotel in Fallowfield and close to the centre. We have stayed several times and always have great treatment. Staff are friendly and helpful, rooms are excellent - some bigger than others. Plenty of choice at breakfast and freshly prepared. Great value place to stay. More

My wife and I stayed at the Best Western Willow Bank for a mid-week city break and were very pleasantly surprised given the recent reviews below. There are stairs but the hotel website makes it clear that this is not the place for those with mobility issues. We stayed in an Executive room which was perfectly comfortable - although we... More

I would have expected better from Best Western. Signage from the car park during darkness was poorly lit. The welcome was only cordial. The Reception was up a good number steep steps and getting to the restaurant is another trip down an escarpment, disguised as steps. The bath was narrow but plenty of hot water was available. Re-use of the... More

I had read about the poor access to this hotel but I didnt quite take on board how absolute the situation is. Do not think about going here at all in a wheel chair. Expect steep stairs (some of them open treads) if you are mobility restricted. There is no alternative at all to the stairs - if you have... More

My Husband & I were Married at the Willow Bank on 29/2/2012, we had the full Ceremony there Marriage and Reception and the staff were excellent, food fantastic, Niell (Manager) could not do enough for us and the whole day was a dream. If you want a Wedding that feels and looks like you have spent over £30,000 but you... More

I've been staying here every month for the last 10 years. After last night......never again! Where do I start? The net curtain was hanging off the window. The TV remote wouldn't control the TV, even though the buttons lit up when pressed. The buttons on the TV were broken and wouldn't work properly. The shower leaked all over the bathroom... More

I stayed here 1 night in a double on March 2, 2012. The hotel was easy to find and the area was convenient. There is a bus stop right outside the door. Arrival and departure were easy and convenient. The room was a little on the small side but not annoyingly so. The room was quiet, had lots of plugs... More

This hotel has nice rooms, good service and a very good breakfast. The price which includes three free drinks is very reasonable. The only downside to the hotel is the room I was allocated, room 21, has basically no sound proofing as every creaking noise from above is like someone being in the room with you, and this went on... More