This is a typical Best Western, however we booked especially for the hot tub. I have health issues that make vehicle travel very difficult and had to go at the last minute to see a dying family member. So I checked at Cochrane for a hotel with hot tub. Best Western had a nice one (by the website). When we... More

We've stayed at this hotel on several occasions and have always been pleased with the experience. The hotel staff are consistently great to deal with. Now that BW has segmented its brand into three categories it is a little easier to anticipate the relative quality of their offerings. Although this hotel is in the vanilla category it is newer and... More

We stayed a week to attend to family affairs...my husband is in a wheel chair, and while the bathroom wasn't totally accessible, it worked very well for us. 2 queen beds. Staff were helpful and attentive. Only one handicap parking spot...could have used at least one more spot, but wasn't really a problem as there is lots of on site... More

Must give 24 hour notice to leave or pay an extra day (even if you sign out at 9 am), issue settled with head office involvement. Internet difficult to connect. Spa/jacuzzi not working, closed by Health Canada. Business room with two computers, only one connected to internet. Thermostate set permanently to 'too warm'. No city newspaper -only local ones which... More

We spent one night here on the way to Banff. It is a newer facility, clean, nice breakfast. More

We recently spent a night here and were quite dissappointed. When we got to our room, I opened the door and it stunk of cigarette smoke. I immediately went back to the front desk and requested a non-smoking room, and the lady at the front desk told me the whole building was non-smoking. I told her our room reeked of... More

Not the nicest Best Western I have stayed at. The beds are soft, the water in the toilet constantly ran and there was a constant motor running noise outside the window. The free breakfast was limited and lacking in quality. Although the rooms were non smoking the hallway constantly smelled of smoke. For $140 per night it is by far... More

We had a room on the second floor with 2 queen sized beds. It was a beautiful room and the hotel was beautiful, but above us was there was a small child that ran around at all hours of the night. The hotel must have been cheaply built if you can hear people above you. Another thing was the fact... More