We travelled to Mont Tremblant Feb 4-11, 2012 and stayed at Les Haut Bois (a Sunstar condominium). We booked our reservation via Tremblant Reservations and were told we were booking a ski in/ski out with internet access. To be clear this property is in NO way ski in/out, unless you call walking out your driveway across the street and through...
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Dear Guest,
Thank you for your comments. I am very sorry about the problems that you experienced during your stay. This does not reflect our usual level of service. Concerning the accommodation, the Hauts-Bois is very close to the ski-in ski-out (I would say less than 100 meters). The slope to the ski lift can be narrow in some parts....
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We stayed in Les Eaux, unit 217-6. The condo was spacious, and had all of the amenities you could want including full kitchen, washer/dryer, two bathrooms, etc. We were given two fire logs to use (must use fire logs) and didn't have to buy any more.
We stayed at the Sommet de Neigs for a few nights prior to Les...
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Dear Guest,
Thank you for having stayed at Les Eaux (via Tremblant Sunstar. We are pleased to offer a hot tub and steam room to all our Les Eaux Guest. We are pleased that you enjoyed the free shuttle service. We hope to see you soon.
Sincerely, Françoise Reynier, General Manager
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Stayed at Les Manoirs, 116-06. All the apartments are owned and furnished independently, and ours was a little dated, but completely adequate for a family of with 3 teenagers. Very clean, plenty of heat and hot water, adequately equipped kitchen, etc.
I've stayed in places with granite countertops and heated floors, but for 3 bedrooms, 2 bathrooms 5 mins from...
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Dear Guest,
Thank you for having stayed at Les Manoirs via Tremblant Sunstar for your recent trip. We have great specials on our website, for example book early promo or last minute offers. I have taken note to your comments on the condo and I informed the house manager who will discuss with the owner (as all our homes are...
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Stayed at La Clairiere #301 earlier this month and had a great family ski week-end. The location is perfect for ski-in ski-out which allowed us to go back to the condo for lunch. We have stayed at the La Clairiere Units a number of times and have always been pleased. We were with another family and there was ample space...
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Dear Guest,
Thank you for your continued confidence in our Clairiere Tremblant Sunstar condos. I am pleased that your stay was once again a success.
Sincerely, Françosie Reynier, General Manager.
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I've been staying at ski condos across North America for over 25 years now, and this is the first time I've ever been really disappointed with customer service from a company managing a property. Some people were nice, and some weren't... but the upshot is that none of them seemed to own the responsinbility of solving the simple problems that...
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Dear Guest,
Thank you for taking the time to give us your comments. I am very sorry about the level of service that you received this is really not up to our standards. I have asked our Operations Manager to contact you regarding your trip. I am glad that you enjoyed Tremblant.
Sincerely, Francoise Reynier - General Manager
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We recently stayed in the Tremblant Les Eaux 229.4 condos and we had an absolutely fantastic time! I was booking the trip for 12 people and I assumed we'd have at least a few problems throughout the weekend since we booked everything online. But the trip went extremely well and we didn't have a single problem. The staff were friendly,...
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Dear guest,
thank you for sharing such a positive review regarding your recent stay at Tremblant Les Eaux (via Tremblant Sunstar). It will be my pleasure to pass on your comments to our staff. I am happy that you were able to get a great rate and that the condo was up to your expectations. We look forward to seeing...
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We vacationed at Mont Tremblant over President's Day weekend and had a memorable stay at the Le Plateau condominiums. Check-in was easy and the condo was ready for us early. As it was our first time to this area, the desk staff were very courteous with helpful tips and directions. The condo was clean and had two bedrooms with a...
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Dear Guest,
I am very pleased that your recent stay at our Tremblant Sunstar Plateau Complex was a success. We are very pround to offer the best complementary amenities to our guests (like skating, first tracks, aquaclub...). We hope to great you in the near future.
Sincerely, Françoise Reynier, General Manager.
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Stayed for a weekend at Tremblant Lex Eaux.
Fantastic unit. Close to the village. Was nice to have the shuttle to take us to the village and even when we wanted to go early, the shuttle was on call. There was ample sleeping room for everyone. Some of our group skied and made use of the wonderful first track passes....
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Dear Guest,
Thank you for having chosen Tremblant Les Eaux via Tremblant Sunstar for your recent stay. I am very pleased that you enjoyed your winter experience at our condos. We look forward to greeting you again in the near future.
Sincerely, Françoise Reynier, General Manager
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The condo we stayed in was perfectly nice, however what made this trip was the staff at the Chateau Beauvallon who checked us in. Nothing was too much trouble - they helped us with grocery shopping and with trips to and from the village. I unfortunately can't remember the names of the individuals, but the gentleman on reception on the...
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Dear Guest,
Thank you for sharing your experience with others regarding your recent stay at our Tremblant Sunstar condos. We take great pride in offering exceptional customer service and I am very pleased with the level of service which you received. I will be sure to pass along your great comments. We look forward to your return.
Sincerely,
Françoise Reynier...
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We stayed in the Algonquin condo. Overall it was very nice. The condo was clean and nicely furnished. Very comfortable. I just have a few comments to make.
1. We had originally reserved a condo in a different building, a building closer to the pedestrian village. When I checked in, they gave us the condo in the Algonquin. They said...
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Dear Guest,
Thank you for choosing Tremblant Sunstar for your recent stay. I have noted your comments regarding the keys and I will be certain to discuss the issue with my Director of Operations. We appreciate you taking the time to discuss your experience with others on Trip Advisor.
Sincerely,
Françoise Reynier - General Manager
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