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Hotelier Harfang des Neiges

2010 Chemin Pierre Peladeau, Sainte-Adele, Quebec J8B 1Z5, Canada
Hotel amenities
Hotelier Harfang des Neiges
Ranked #9 of 11 hotels in Sainte-Adele
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60 reviews from our community

    Trip type
Traveller rating
    3
    9
    9
    13
    26
Date Rating
Montreal, Canada
1 review
4 of 5 stars Reviewed 13 May 2013 NEW

After reading the reviews posted here I was prepared for the worst. To my delight the stay was wonderful in all respects. The reception was quaint and friendly. The rooms were clean, the bed very comfortable. there is no coffee maker in the room, but there is a mini fridge. The jacuzzi tub in the room was quite large but... More

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Montreal, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 24 April 2013

Got there at 3pm. Unwelcomed but the old weird receptionist who was very unfriendly, unqualified and makes you feel like the dumbest creature on earth. Managed to get my room keys after paying 18$ taxes on a 100$ groupon even though taxes are only 15% which should have been 15$. Didn't see any pool on site. The building looks like... More

Was this review helpful? Yes 3
Surper, Owner at Hotelier Harfang des Neiges, responded to this review
27 April 2013

First there is a 2$ taxe d'hébergement which make total 17,27$ and this is the law so we can't do nothing about it. You are right if you want to go to a SPA please be my guest and go to Polar bear very close to us it is 50$ per person it is a real SPA which we are... More

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1 of 5 stars Reviewed 15 April 2013 via mobile

after reading all the comments from everyone I think I will pass my stay at this motel . Here we go I bought my stay at groupon last year in November for 99$ instead of 303$ including 2 massages of 50 minutes each and three course meal with a continental breakfast and with a superior room with spa and fireplace... More

Was this review helpful? Yes 2
Montreal, Canada
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 29 March 2013

Don't be fooled. This 'hotel complex' is really an run-down little roadside motel, run with scrooge-like miserliness by the owner's strange and unfriendly mother. Their glowing advertising borders on misrepresentation. If you are reading the other reviews, you can clearly see the positive ones are plants, just look for the exclamation marks! (!!!!!!!!!!!) The management makes the guests distinctly unwelcome... More

Was this review helpful? Yes 5
Surper, Owner at Hotelier Harfang des Neiges, responded to this review
6 April 2013

I am very sorry that you didn't enjoy your visit at my place. I will definitly get back to my employe about this situation. I apologize if any of my employe make you feel bad. However i could teld you, I NEVER EVER plant a positive review on trip advisor. I feel that when there 2000 negatives reviews 1 start-... More

1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 5 March 2013 via mobile

I bought a Groupon for 99$ that included breakfast, 3 course meal and 80$ rebate on massages for 2. It was a terrible experience and really not worth the price with the Groupon! The massage was overpriced so the rebate really meant you paid the usual price. The massage wasn't even that good. The room was okay and clean but... More

Was this review helpful? Yes 4
Surper, Owner at Hotelier Harfang des Neiges, responded to this review
6 April 2013

I am sorry that you had a problem with the television. For the food we take good note and we see if we can do it otherwise. However it is set up so you could change to many other choice for a small price different this was a mangement decision that could be evoluate in the time. Thanks for you... More

Laval, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 15 February 2013

We were so disaapointed by this trip we had received this from our good friends for christmas. We were supposed to get 2 massages and 2 three course dinner .. It was a joke we never got a massage instead we had to pay taxes and pay the tips and the services for the cleaning lady upfront.The motel was very... More

Was this review helpful? Yes 3
Surper, Manager at Hotelier Harfang des Neiges, responded to this review
6 April 2013

I am very sorry or the confusion that this promotion create in your perception that it was including massages. However i could tell and promise you that if you didn't get massage it because the voucher number your friend give you didn't include massage but a credit to buy some. When this promotion was on the customer had two options... More

Quebec
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 February 2013

The downfall of this trip is when we phoned to book a date. The lady (the owner's mother) was very rude, impatient and frustrated. If it had not been a Christmas gift from our chidren, I would of told her off and not gone at all. BUT to our surprise when we got there she was cordial and polite. We... More

Was this review helpful? Yes 3
Surper, Owner at Hotelier Harfang des Neiges, responded to this review
6 April 2013

Thanks for your review. My mother and I apologize for what happen and i am happy that she had a change to get it back with you. She is a very nice person and this last comment she will appreciate it. i wish that all customer that are happy like you take there precious time to come and tell other.... More

Boucherville, Canada
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 9 October 2012

Stayed there with my wife last week-end as I bought a two nights package with Groupon. The package was claiming for a "superior" room with fireplace and hot tub. Our experience at Harfang des neiges was so dissapointing and not worth even half of the discounted Groupon price that we prefered to laugh about it... Couple of points: Building: The... More

Was this review helpful? Yes 8
Surper, Owner at Hotelier Harfang des Neiges, responded to this review
6 April 2013

I take good note and i appologize if they lack of focus which should not happen. I thank you for your commentary about our web site. In the web site you have picture and a video of the property which is clearly show how it is . It is country inn style, motel if you want, but call by someone... More

Laval, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 October 2012 via mobile

Located in beautiful St-Adele, this place is really cute and relaxing, but isn't worth more than 3 stars. We had a voucher for a 1000$ package (but paid 400 on tuango). It included a one night stay for 2, access to spa and sauna, 6-service meal with wine, breakfast and 2 massages. The place looks like a motel on a... More

Was this review helpful? Yes 2
Surper, Owner at Hotelier Harfang des Neiges, responded to this review
6 April 2013

Thanks for your review. We appreciate your clientele and we take good note of your comment and we are planing our new pricing for 2013-2014 and we will take it in consideration. Thanks More

Ottawa, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 24 September 2012

Book a room in June for a wedding in September. The rate that was quoted for the one attending the wedding was $169. My credit card was credited in July for $235. Because of a conflict (the owner decided one month before the wedding that he wanted more money for the reception) the wedding was changed to a different hotel.... More

Was this review helpful? Yes 2
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View all 11 hotels in Sainte-Adele, ranked by popularity

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Additional Information about Hotelier Harfang des Neiges

Also Known As:
Hotelier Harfang Des Neiges Hotel Sainte-Adele
Hotelier Harfang Des Neiges Hotel
Hotelier Harfang Des Neiges Sainte-Adele, Quebec
Address: 2010 Chemin Pierre Peladeau, Sainte-Adele, Quebec J8B 1Z5, Canada
Region: Canada > Quebec > Sainte-Adele
Hotel Style:
Ranked #9 of 11 hotels in Sainte-Adele
Price range (per night): 226 AUD - 288 AUD
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Hotelier Harfang des Neiges
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