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All 10 Brooks hotels

Heritage Inn Hotel and Convention Centre

3.0 of 5
1217 2nd Street West, Brooks, Alberta T1R 1B8, Canada
Hotel amenities
Heritage Inn Hotel and Convention Centre
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Ranked #8 of 10 hotels in Brooks
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23 reviews from our community

    Trip type
Traveller rating
    6
    4
    3
    5
    5
Date Rating
Edmonton, Canada
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 29 May 2013

This was our second time staying in Brooks during the month of May 2013 and we needed to stay at a hotel that allowed small dogs. I had called a day before to make sure this hotel allowed dogs since the one we wanted to stay in did not allow them. The man was polite and told me my dog... More

Was this review helpful? Yes 2
See 3 more reviews by Jaimie005 for Brooks
HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review
4 June 2013

Dear Guest, Thank you for taking the time to comment on your stay with us at the Heritage Inn Hotel & Convention Centre. I am sorry to hear about your experience and want to assure you that we are following up on both the service deficiency at our front desk and the maintenance issues that you pointed out in your... More

Sparwood
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 February 2013

we were with a hockey team.the staff at the front desk were so helpful even gave us a late checkout ,I would come again thanks

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HeritageInn_11, Director of Sales at Heritage Inn Hotel and Convention Centre, responded to this review
12 February 2013

February 11, 2013 Many thanks for taking the time to comment on your hockey team's recent stay at our property. I am happy to hear that our staff provided a high level of service for your team! We appreciate the opportunity to host larger groups and we are pleased that your experience with us met your expectations! Thank you for... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 14 January 2013 via mobile

I was disgusted with this hotel, the rooms are nothing like they show on the website, our room was filthy, the bathtub tap ran constantly, toilet was filthy, dirt and dust everywhere. And to top it off we found BUGS IN THE BED! The front desk person took his sweet time coming up to check the bed and said they... More

Was this review helpful? Yes 1
HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review
18 January 2013

Dear Guest, Thank you for taking the time to provide us with feedback regarding your stay with us. I would like to apologize for how this situation was handled and the unfortunate circumstances that occurred with your stay. I am disturbed to hear about the condition of your room. Under no circumstances is it acceptable to have a guestroom that... More

Travellers are raving about these Brooks hotels

Winnipeg, MB
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 November 2012

The Heritage Inn was a great place to stay. The staff was efficient upon check-in and check-out. The suite we had on the top floor was large and comfortable. The main room had a comfortable couch, two arm chairs plus a queen size bed. The fridge was roomy and there was a microwave and coffee pot. The bedroom had a... More

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HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review
8 November 2012

Dear Guest. Many thanks for the wonderful review of our Heritage Inn & Suites, our boutique hotel in Brooks. I was very pleased that you enjoyed your stay with us. It is always a pleasure to hear from our customers about their experiences and their time spent with us. It is wonderful that you had a chance to experience some... More

1 review
3 of 5 stars Reviewed 26 October 2012 via mobile

Not bad for the price... Needs a little updating. The front reception area & the hallways are nicely updated. The rooms are a different story. The rate ($89 a night) includes a hot breakfast, the staff was very friendly! The only downfall was that you could hear people coming & going, on our floor & the one above us.

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HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review
9 November 2012

Dear Guest, Many thanks for taking the time to reflect on your stay with us at the Heritage Inn Hotel & Convention Centre. It is our goal to provide both value and comfort to all our guests. I am glad that you enjoyed dealing with my staff and will be sure to share your comments with them. I am constantly... More

Medicine Hat, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 January 2012

This hotel was not too bad but I was a little shocked to find no amenities in the room. There was no coffee pot, no blow dryer and no iron. I found out that you had to go to the front desk to get all of these things. I also had to alert the front desk that our room smelled... More

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HeritageInn_11, General Manager at Heritage Inn Hotel and Convention Centre, responded to this review
12 January 2012

Thank you for taking the time to comment on your recent stay with our property. Your feedback is important to us as we continually strive to meet our customer’s needs and to improve the quality and service we provide. I have noted your comments regarding the smoke smell in the room. We have recently converted the majority of our remaining... More

Calgary
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 25 September 2011

My husband was working in the area and I met up with him here as a quick overnight getaway. Found this hotel on the internet & read the reviews - some were good & others poor, so I wasn't sure what to expect. Location was perfect (next to Wendy's and just a 1 minute walk to Tim Horton's). When I... More

Was this review helpful? Yes 1
Edmonton, Canada
Contributor
17 reviews 17 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 16 August 2011

We stayed at the Heritage Inn Hotel in Brooks over a weekend while we attended a family wedding. The front desk staff were very friendly, the waitress in the lounge poured a generous glass of wine, the breakfast in the restaurant was excellent on both days (great Sunday buffet) and the servers were very accommodating with our large family. Although... More

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Victoria, Canada
Top Contributor
106 reviews 106 reviews
22 hotel reviews
Reviews in 42 cities Reviews in 42 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 11 July 2011

A clean, standard, convenient and comfortable place to stay. Pleasant desk staff. Good breakfast included. Front desk staff offered cable for laptop when the WIFI signal was weak. We would stay again at this location. Be sure to choose this newer hotel for the additional small cost over the one next door.

Was this review helpful? Yes 1
Lethbridge, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 19 February 2011

Me and a few friends were put up in the old heritage for business while we worked on the oil rigs. We stayed in the old hotel for over 60 days getting to enjoy the horrible stank of marijuana every minute of the day as we walked down the halls to the parking lot, front lobby and to eachothers rooms.... More

Was this review helpful? Yes 3
 
 
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Additional Information about Heritage Inn Hotel and Convention Centre

Also Known As:
Heritage Hotel Brooks
Address: 1217 2nd Street West, Brooks, Alberta T1R 1B8, Canada
Region: Canada > Alberta > Brooks
Amenities:
Bar/Lounge Business Centre Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #8 of 10 hotels in Brooks
Price range (per night): $108 - $153
Hotel Class:3 star (3*)
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