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All 17 Cranbrook hotels »

Sandman Inn Cranbrook

3.0 of 5
405 Cranbrook St., Cranbrook, British Columbia V1C 3R5, Canada
Hotel amenities
Ranked #4 of 17 hotels in Cranbrook
4.0 of 5 stars 24 Reviews
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24 reviews from our community

    Trip type
Traveller rating
    9
    5
    4
    4
    2
Date Rating
Tinald
2 reviews
3 helpful votes
5 of 5 stars Reviewed 21 December 2011
3
people found this review helpful

I stayed at the Sandman for 3 nights on a business trip, the manager and staff accommodated me with microwave, fridge, and kitchenette. I work evenings and slept all day, I never woke up to any disturbances or noises. The entire staff (day and night)was so nice and polite. They allowed me use of their fax machine, free Wi-fi. The... More

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Miraclesmom
Beautiful BC
Senior Reviewer
10 reviews
4 helpful votes
5 of 5 stars Reviewed 3 December 2011
1
person found this review helpful

Overall an EXCELLENT stay! From reservation, to check-in, to room, to check-out, the experience was exceptional! This property is pet friendly, and the staff are VERY people-friendly! HIGHLY recommended as a clean, quiet, comfortable, and convenient location! More

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Carol C
Belleville, Canada
Senior Reviewer
8 reviews
3 helpful votes
5 of 5 stars Reviewed 24 November 2011
2
people found this review helpful

My boyfriend and I stayed at the Sandman Hotel in Cranbrook for 3 weeks as he was working nearby. The staff at this hotel were truly amazing. They were incredibly honest, hospitable, friendly and helpful. From helping us get whatever we needed to giving us incredible fishing tips in the surrounding area. I have traveled extensively throughout Canada and the... More

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Dan Schellenberg, General Manager at Sandman Inn Cranbrook, responded to this review
29 November 2011

Dear Carol, Thank you so much for your kind words. We definitely endeavour to exceed guest expectations at the Sandman Inn Cranbrook and your positive review has helped validate our efforts. I am pleased that you had such an enjoyable stay here, as I realize that living in a hotel for three weeks can be a challenge at times. So,... More

Paul P
Toronto, Canada
1 review
2 helpful votes
5 of 5 stars Reviewed 10 November 2011
2
people found this review helpful

My husband and I stayed at the Sandman after our overnight plans had changed and we needed a place to stay. The staff at Sandman were welcoming, super friendly, helpful and went above and beyond in making our stay a pleasant one. The room was clean and neat, a great deal for the price. We ended our stay with a... More

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Pixelpanderer
Chicago
Senior Contributor
26 reviews
19 helpful votes
5 of 5 stars Reviewed 3 October 2011
3
people found this review helpful

When my wife and I drove into Canada, the Canadian border patrol created a bad taste in our mouth for their scowls, aloofness and officiousness. The scene was way different when we arrived at the Sandman. The staff was welcoming, polite and helpful. The rooms were clean and neat. That evening I put my American currency in a plastic bag... More

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Dan Schellenberg, General Manager at Sandman Inn Cranbrook, responded to this review
21 October 2011

Your review is greatly appreciated, as we pride ourselves in providing excellence in customer services and strive to exceed guest expectations. On discovering that you had left money behind, the housekeeper who found it, immediately brought the cash to me. I kept it in in safekeeping and as you say in your review, you received multiple messages stating that your... More

jenny H
Windermere, Canada
1 review
2 helpful votes
5 of 5 stars Reviewed 21 September 2011
2
people found this review helpful

We stayed at the Sandman for a soccer tournament. The rooms were clean and worked very well for us. It was great to let our teenagers go to the attached Denny's and eat with their team independently. The staff were friendly and helpful. More

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travelnut73
Calgary, Canada
Reviewer
5 reviews
2 helpful votes
2 of 5 stars Reviewed 14 September 2011
1
person found this review helpful

I think I may have been unfortunate enough to get a room that is much less desirable than others. It needed incredible updating, the bedding was old and had a torn blanket, the curtains just felt dirty and dark and the airconditioner was aimed right at the bed. I looked over the dumpster and dirt parking lot behind the hotel... More

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Dan Schellenberg, General Manager at Sandman Inn Cranbrook, responded to this review
22 September 2011

Thank you for your comments. I always appreciate guest comments positive or negative. The negative ones certainly give us an opportunity to improve matters in areas that may be lacking. Although our bedspreads are not of a modern design, they are clean and comfortable. On further investigation, the blanket in you room did have a hole in it and has... More

ktheider
Montana
Contributor
13 reviews
14 helpful votes
4 of 5 stars Reviewed 28 August 2011

I stayed at the Sandman in Cranbrook for a dog show in Aug 2011. The hotel is very pet friendlly, without additional add on fees for bringing a pet. In addition, there's a very large grassy walking area right next to the hotel that is perfect for exercising your dog. As far as the rooms, the bathroom is small but... More

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heliconone
Vancouver, Canada
Contributor
11 reviews
7 helpful votes
3 of 5 stars Reviewed 13 August 2011

I stayed here for one night on business in June 2011. Check in and out was efficient and friendly. The room was clean and about what you'd expect, though mine was laughably small. Overall a decent place to stay. More

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Amanda P
Kamloops, Canada
Reviewer
4 reviews
4 helpful votes
4 of 5 stars Reviewed 8 August 2011

I was recently traveling with just my 2 young children and myself when my car decided to break down just outside of Cranbrook. As a result, I had to spend 2 nights in town while my car was being fixed. The staff at the Sandman Hotel were very helpful!! I was obviously a little stressed out, but they made it... More

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