We had a pretty special day this week...we adopted an AMAZING 11 year old boy. The drive home was very long...and we ended up stopping here in Huntsville at around 6:30pm. Matthew, the manager, was great - somehow our new son managed to win $20 off our next stay, win some skittles, and a little later, he called us down...
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Dear Carlyn Barbara & Seth:
Thank you very much for your review! It was my pleasure to have met you all and I was thrilled to be able to be a part of your special day! I thoroughly enjoyed sharing the cake with you (how could I not get you a cake on such a special occasion!) and getting to...
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Our stay was great. The rooms were impecable. The only downfall was the "hot breakfast". There was none left and the eating area was a mess. This was well before breakfast time ended. We managed to grab a banana on the way out.
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Dear Javabird:
Thank you very much for your review of our property! I was very surprised to hear of the experience you had at breakfast. I assure you I have followed up with all of our breakfast service staff as I want them to WOW all of our guests, and always make sure there's plenty of food and that the...
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Can't say enough....very clean great service.....coming back July or Aug for 2 nights!!!!! John Kerr Mississauga camkerr99@rogers.com
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Mr Kerr:
Thank you for your great review! I'm thrilled you found our hotel very clean and were pleased with our great service! We always strive to exceed your expectations!
As a thank you for your review I have sent you an email for a complimentary upgrade on your next stay here with us!
Sincerely,
Matthew Phillips
General Manager
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Had the front center suite on third floor with two Queen beds that were very comfortable, no noise and very clean everywhere.Hot breakfast and great coffee.Never used the pool or gym but looked well kept. Light between the two beds didn't work and only took 5 mins. for front desk to take care of it even at 11pm.
The front...
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Dear Doug V:
Thank you very much for taking the time to post a review on your stay! I will be sure to pass your comments onto my entire team especially the desk agent who worked that night and the housekeeping team as a whole. I’m very happy the team responded so quickly to your needs! Cleanliness is so vitally...
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There is a lot of different things to discover in Huntsville. It was the first time that we had stayed at a hotel in this area. We arrived an hour before check-in and decided to explore the area on our own. There was clear markings for the trail that we walked on. It was the one that has the floating...
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Dear rpearson_11:
Thank you very much for taking the time to write a review on our hotel on trip advisor! I'm very pleased you were so happy with your stay and by the sounds of it we exceeded your expectations!!! Please let me know if and when you are returning to the area so I can personally make your reservation...
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I have been using Holiday Inn Expresses when I can and they really are top notch. Clean, updated, friendly staff - very comfortable.
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Dear Sahayoga:
Thank you very much for taking the time to write a review for us. I'm glad we exceeded your expectations on your stay! I truly am very lucky to have such a strong team here as they make all the difference! They really are second to none!
Please let me know if and when you are returning to...
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In February 2011 spent one night before a dog sledding adventure and one night after. Excellent service throughout, basic but very enjoyable buffet breakfast. Very clean rooms on both stays - to have a wonderful powerful shower on the return from the wilds of Algonquin Park was absolute bliss, replacing "eau de chien (husky dogs)" with "eau de toilette"!!!! Very...
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Dear Pitch69:
Thank you for your great review! I appreciate it very much when guests like yourself take the time to write positive feedback for us! In today's day in age we are conditioned to great service and great product so I find we don't take the time to write positive reviews as often. I am very fortunate however as...
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Nice new hotel, nice pool, normal HI express breakfast. This hotel is often very busy on the weekends, which can make breakfast a stressful, difficult experience. I do stay here often though. – 7/10
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Just returned from an awesome stay at the Holiday Inn Express Huntsville. We were greeted upon check-in by Blaire, who treated us like old friends. Excellent customer service, she answered our questions and made some great suggestions on activities in town. We enjoyed the pool and fitness centre. The rooms were nice and our request for extra pillows was answered...
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Dear MMA_Dad:
I want to first thank you very much for taking the time to post your feedback! It means a great deal to me and to the staff! Speaking of staff we are very lucky to have Blaire on our team! She is one of our shining stars indeed! I have printed this review off and will add it...
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Great experience and it was perfect for us. Check in was all organized when we arrived and the guest services agent was attentive and friendly. The rooms are new and spacious and clean with all amenities. Hot breakfast was great and well presented. Hot Coffee was always on and every time we entered the hotel we were greeted and welcomed...
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Dear Colleagus:
Thank you very much for taking the time to give us your wonderful feedback on your stay! Our team strives very hard to make each guest feel like they're at home when staying with us, and we try to provide the best product to our guests. By the sounds of your review we exceeded your expectations! Should you...
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