the only reason we stayed here was because of the tournament we were attending in Waterloo. It certainly would not have been my first choice. For what you received, the room was over priced. There beds were lumpy. The pillows were lumpy. The decor was laughable it was so bad. And the worst part was they charged me twice for...
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Thank you for your review, it is guests such as yourself that we appreciate. I really apologize for your inconvenience during your stay at the Howard Johnson Kitchener. For the credit card charges once we pre authorize room amount plus the deposit upon check in we are not able to cancel the transaction, we don’t have any control, it all...
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Not happy with our stay here.
-too noisy, paper thin walls, people wandering around at all hours
-pool was dirty
-bed uncomfortable
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Thank you for your review, it is guests such as yourself that we appreciate. I really apologize for your inconvenience during your stay at the Howard Johnson Kitchener. As you may aware that our hotel was completely full and lots of Volleyball players were staying in the hotel approximately 350 to 400 people using the pool in the entire day...
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From the moment we arrived we were greeted with a smile and great service, the staff and the amenities of the hotel exceeded my expections, I paid only $ 95 for the room .. Not bad !!
I had a meeting at the hotel and stayed a few nights. My room was wonderful with King bed, 40" LCD TV and...
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Thank you for taking the time to write a review about the Howard Johnson Kitchener, I am pleased to hear that you enjoyed your stay with us. We had recently put the new television and dvd players in all King rooms on the 4th floor and I am happy to hear that you had enjoyed it. We try to put...
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it was very good stay in clean, big room. front desk staff is very well knowledgeable staff. next time we will stay with our children because there is a nice swimming pool with water slide. i love this hotel.
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Thank you for taking the time to write a review, I am very happy to hear that you had enjoyed your stay with us. We pride ourselves in making our guest's as comfortable as possible. I hope that your children will come with you during your next visit to Kitchener, they will for sure enjoy our heated pool and water...
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Ended up spending a night at this hotel because of a snow storm and didn't want to drive home. It was disgusting. There was hair on the "clean" towels, there was serious scum around the bathtub, the ceiling was stained, the heater didn't work, there was ashes on the table when we arrived...Overall DISGUSTING and I will never ever return!!
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Dear LindsToronto,
Thank you for your honest review, it is guests such as yourself that we appreciate. I know that the review of the hotel was a negative review however honest. I am truly sorry that you were unhappy with your stay at the Howard Johnson Kitchener, unfortunately our guest room was not up to standards the date you had...
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When we got to the room I thought there must have been a mistake, the beds looked messy, sheets wrinkled, pillows out of place, room dirty, bathroom was dirty and smelly. I called the housekeeper which was in next room. Her comment was "that's how the other housekeeper does it". I approached the service desk and the young woman said...
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I want to thank you for expressing your comments and concerns in regards to the room you and your family were planning on staying in. Please know that we have spoken to the housekeeper in regards to the comment she had made to you, it was very inappropriate and unprofessional and has learned that she needs to rectify the problem...
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Stayed here overnight on a business trip and wow was I ever disgusted. This hotel is FILTHY. Checked in and was greeted by a very rude indian? man in a suit. He kept telling me to make sure my company books direct from their website not third party, over and over kept saying this.
Went to my room and heres...
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This review is a totally unacceptable, unethical and filled with racism. Upon check in the guest services agent noticed that his reservation was booked by a third party website which was assigned a smoking room instead of a non smoking room which the guest requested upon booking. The Guest Services agent informed him for future reservations to get the desired...
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We were in room 217 which is a King suite. Was supposed to be non smoking however it did smell badly of smoke and is in the smoking wing of the section. Room was not overly clean but wasn't overly dirty, there was a used bandaid stuck on a chair and cigarette ashes all over the door leading into the...
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I stayed here for 1 night during Oktoberfest, with friends in another room.
I was only able to sleep for 2 hours this night, as there were individuals in the parking lot directly outside of our window, partying all night. They were there until approximately 4 a.m. and returned at 6:30 a.m. for another 2 hours. This group had chairs...
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Thank you for expressing your thoughts and concerns in regards to your past stay in 2011, please know we take all reviews seriously and understand that you were not pleased with your stay at the Howard Johnson Kitchener. We have been in contact with you via email in regards to your comments and concerns and have given you a discount...
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We stayed here for one night and weren't overly impressed.
The room we were given was in the old section and impossible to find. The hotel staff didn't even direct us to our room. We had to go down a hallway, up a staircase, through a corridor and around a corner just to get our room. The room itself was...
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I want to thank you for your honest review, we do not expect everyone to state that our hotel is perfect as faults can be made, mistakes happen. However when the hotel makes errors it sure does not only affect the guests currently staying but the future recommendations of the Howard Johnson Kitchener to future clientele.
I am truly sorry...
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