This is a large Hotel. I stayed on the first floor, and half way to my room, I thought I may be walking back to Houston. Long hallways is an understatement. The entire staff was outstanding. The Hotel is a bit dated, but the room was clean and comfortable. The bathroom was quite small, but since I don’t live in... More

I was traveling for business, and chose the Holiday Inn in Kitchener because I belong to their points program, and was somewhat familiar with the area. It was not a preferred hotel for our company, and I was told by a co-worker that it was "sketchy". I am happy to report that it is not even close to "sketchy" and... More

My recent stay at the Holiday Inn far exceeded my expectations. I stayed on Priority Club Points and was blown away by the exemplary service I received. It far exceeded any experience I have had in the past at any chain. The CSR was quick to offer a room upgrade, a cot, and bottles of water without my request. She... More

I have stayed in many holiday inns before and have never felt so rushed. No free breakfast, upgrades, or any help from front desk. Management should be more active More

Service was acceptable, but the hotel needs some renovations. The food in the restaurant was ok. More

We were travelling as a group and this was one of the few hotels that still had enough rooms available for all of us. The hotel is well located, easy access to the expressways to take you around the KW area. Since this was a group booking, we were given rooms on the first 2 floors (not in the "business... More

I had come in to Kitchener for a meeting at the hotel, and stayed a few nights because of it. The rooms were wonderful. The bathroom was a bit small, but I don't need a lot of room when I travel by myself. I was on the main level, and had access to my vehicle from the sliding doors to... More

Hotel was okay but the bar closed at 11:00 pm on a Friday night. Room was decent but toilet was broken even after it was "fixed". More

It's funny as i swear i had come before here and didn't notice the age of the hotel. It's like a 10 story addition was added to a dated 2 floor. The price is pricey for a Holiday Inn if you dont have a discount carrier, my advice get one. Anyway i am a Gold Card and CPSA member and... More